AXvoice

This feature allows users to keep their business number private by preventing it from appearing on the recipient's phone during outbound calls. It is essential for maintaining privacy while conducting necessary follow-ups without exposing an agent’s direct lines.

This tool allows call center agents to add a third participant to an active call, facilitating collaborative problem-solving or warm transfers. The host can drop the added party without disconnecting the original caller, maintaining seamless and professional customer experience.

This security measure prevents unauthorized outbound calls to international destinations outside the USA and Canada. By restricting long-distance dialing, businesses can effectively manage their AXvoice cost and protect themselves from unexpected or fraudulent charges on their professional phone account.

This functionality allows up to three different numbers to ring at once for a single incoming call. By connecting multiple devices simultaneously, the software ensures that agents never miss a critical support inquiry, regardless of their current physical office location.

Incoming calls are automatically redirected from an agent's line to any other specified phone number in the USA or Canada. This ensures continuous accessibility for remote teams, allowing calls to reach available staff during power outages or internet connectivity failures.