BatchDialer Reviews

“fantastic support team”

Pros

One of the best parts of BatchDialer has been the customer support team. They've been amazing every time I have reached out and are consistently helpful.

Cons

One issue I have noticed is that it can take quite a while for the line to connect with a lead.

“dialing powerhouse for prospecting”

Pros

After trying many dialers for different lead sources in my real estate cold calling, BatchDialer has easily become my favorite. I use it every time I prospect, usually 5 to 6 days a week. The platform is very simple to use and comes with really useful features like showing the property and owner details for the people you're calling, plus giving each campaign its own built-in script. Getting local phone numbers is quick and the monitoring helps keep those numbers in good shape. It also integrates well with my lead platforms and when it doesn't, uploading a list is still very easy. Setup was fast, getting started didn't take much effort and the one on one support call was fantastic. At this point, they have probably got me as a customer for life.

Cons

There was still a small learning curve at the beginning while I figured out the platform and how to tailor it to what I needed. That said I was already dialing on day one and felt like I really had it down by day two or three. The one on one support call also made the onboarding process even better.

“faster calling with control”

Pros

BatchDialer helps move through calls faster without feeling too aggressive and I really like that you stay completely in control. The initial setup is also very easy which makes getting started especially convenient.

Cons

It doesn't let you place as many calls per hour as predictive or power dialers so it's not the best fit when maximum volume is the priority. There's also still a limitation around call prioritization since most batch dialers work through lists in a fixed sequence. I'd really like to see it rank contacts by the best time to call, push high-value or time-sensitive leads to the top and use previous answer rates or call history to reorder the list more intelligently.

“terrible support”

Pros

There's a wide selection of local numbers available so we get plenty of choices when picking a phone number.

Cons

Support has been awful, the website runs very slowly and the feature set feels pretty limited. They keep saying more features are coming later but there's no timeline at all.

“way too many limits”

Pros

Calling agents can use it easily and the basic calling features are fairly simple to use too.

Cons

Unfortunately the phone system has been very unreliable. The number auto rotation fails at times and the software overall is full of bugs. The import and export tools are also very limited. If a contact is already in one campaign, there's no way to import them into a new one unless all their notes and existing data are deleted first. I keep running into one limitation and bug after another and I am actively trying to move to a more dependable platform.

“a complete tool”

Pros

BatchDialer makes it really simple to connect with sellers and keep every interaction organized. Having the CRM, phone system and even talking points all in one place means everything you need is right there. Plus the platform removes a lot of the usual friction and with the built-in property search feature, there's no real need to outsource your list anymore. Big shoutout to Chris as well!

Cons

I don't really have anything to complain about.