Behavioral Signals: Pricing, Free Demo & Features

Last Updated Feb 18, 2026

Overview

Behavioral Signals is an advanced emotion AI solution that empowers contact centers to revolutionize human connections through predictive behavioral matching. While its tonal analysis might require initial training for better software adoption, this is a minor prerequisite for its ability to significantly boost recovery rates and customer satisfaction.

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Starting Price

Custom

Behavioral Signals Specifications

Call Recording
Call Monitoring
Call Reporting And Analytics
Omnichannel Support
Real-Time Dashboard
Agent Scheduling And Management
Speech Analytics
Integration With Help Desk And Support Systems
Call Routing
Cloud-Based Calling

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What Is Behavioral Signals?

Behavioral Signals serves as an emotional intelligence layer for contact center platforms, designed to bridge the gap between simple call routing and successful outcomes. It provides supervisors and agents with deep insights into the "how" of a conversation—analyzing pitch, tonal variance, and speech patterns rather than just keywords. By utilizing its "AI-MC" (AI-Mediated Conversations) technology, it predicts buyer intent and "Propensity to Pay" based on emotional cues. The software specifically solves the pain point of mismatched agent-caller dynamics, reducing friction and ensuring that rapport is built from the first few seconds of an interaction.

Behavioral Signals Pricing

Behavioral Signals offers the following plans:

Starter: $0
Behavioral: $0.02 usage based
Deepfakes: $0.25 usage based

Request a personalized Behavioral Signals pricing quote for your business today!

Disclaimer: The pricing is subject to change.

Behavioral Signals Integrations

The vendor has not listed any available third-party integrations for this software. Request a Behavioral Signals demo to understand its features and potential compatibility.

Who Is Behavioral Signals For?

Behavioral Signals software is ideal for a wide range of industries and sectors, including:

Debt collection and financial recovery
Retail banking and financial services
Large-scale enterprise contact centers
Telecommunications sales teams
Insurance claims and support departments
Customer Experience (CX) BPOs

Is Behavioral Signals Right For You?

Behavioral Signals is the definitive choice for contact center leaders who want to move beyond standard metrics like AHT and focus on the emotional drivers of success. Its standout feature is the PAIR routing system, that helps average revenue increase in collections environments by simply pairing the right people together. Trusted by global institutions, Behavioral Signals is a proven problem solver for teams struggling with repeat calls and low agent engagement. It empowers your workforce to utilize emotion AI as a "superpower," turning every interaction into a more empathetic and productive experience.

Still unsure about Behavioral Signals features? Contact us at (661) 384-7070 for further guidance.

Behavioral Signals Features

PAIR Conversations (Predictive Routing)

Personalized Agent Intelligent Routing (PAIR) uses 75-dimension speaker profiling to match customers with the best-suited agent in real-time. This eliminates the "luck of the draw" in call queues, leading to an increase in positive call outcomes and improved agent productivity.

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Emotion AI Voice Analytics

The platform analyzes non-linguistic vocal cues like pitch, tempo, and intonation to detect states such as frustration, engagement, or hesitation. This language-agnostic approach provides insights into customer sentiment that traditional text-based tools miss entirely.

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Real-Time Agent Alerts

Behavioral Signals provides live tonal feedback during interactions, alerting agents when a customer's stress levels rise. This allows for immediate course correction, helping to de-escalate tension and improve First Call Resolution (FCR).

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Pros And Cons of Behavioral Signals

A quick look at Behavioral Signals's strengths and weaknesses to
help you decide if it's the right fit

Pros

Increase collections revenue through predictive behavioral agent matching
Analyze customer sentiment using 75-dimension language-agnostic voice signals
Boost First Call Resolution (FCR) by de-escalating frustration in real-time

Cons

Might require initial training for better software adoption
Human-like interactions might require training the software first

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Who are the typical users of Behavioral Signals?

Behavioral Signals features are used by contact center directors, collections managers, and CX professionals in the financial, telecom, and insurance sectors.

What language does Behavioral Signals support?

Behavioral Signals software primarily supports English, Spanish and Portuguese.

What other apps does Behavioral Signals integrate with?

The vendor has not listed any available third-party integrations for this software.

Does Behavioral Signals have a mobile app?

No, Behavioral Signals does not offer a dedicated mobile app.

Does Behavioral Signals offer an API?

Yes, Behavioral Signals offers an API.

What level of support does Behavioral Signals offer?

Behavioral Signals offers support via email, and a variety of helping documentation on the website.

What types of pricing plans does Behavioral Signals offer?

Behavioral Signals price starts with Starter: $0, Behavioral plan at $0.02 (usage based) and Deepfakes at $0.25 (usage based). Get a detailed Behavioral Signals cost breakdown tailored to your specific requirements.