BIM POS
Last Updated
Overview
BIM POS is a high-performance order consolidation engine that helps restaurant chains and virtual kitchens to manage high-volume delivery operations from a single hub. While the initial setup of complex delivery zoning and multi-branch logic may require training, its strength is that it eliminates order fragmentation across dozens of locations.
BIM POS Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
BIM POS Features
Centralized Call Center Module
The software allows businesses to consolidate all delivery orders into one location to reduce onsite staff requirements. Agents can manage orders for multiple concepts and franchises simultaneously, with orders printing directly in the concerned outlet's kitchen instantly upon placement.
BIM DISPATCHER (Delivery Tracking)
This module allows managers to measure kitchen and driver efficiency in real-time. It integrates with the call center to automate route management, supervise driver performance, and provide "Webtrack" links so customers can track their food live without an app.
Smart Auto-Upselling
The features enables teams to equip phone operators with a "magic tool" that suggests high-margin items based on a client's specific buying patterns. The system learns preferences automatically, ensuring that agents never miss an opportunity to increase the average ticket size.
Pros And Cons of BIM POS
Pros
Reduce labor costs by centralizing delivery orders for all branches
Boost revenue per call with AI-driven smart upselling suggestions
Improve customer trust with app-free live order and driver tracking
Cons
Physical inventory feature can be improved as suggested by some users
Support team might be unresponsive during peak hours
BIM POS Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
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3
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2
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1
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Share your experience
Food & Beverages, N/A employees
More than a year
“packed with useful features”
Pros
Right from the start, it felt very user friendly and packed with a huge range of features. The reporting is excellent and having everything in one fully integrated system is a big advantage, from ERP, POS and accounting to dispatcher tools and QR functions. It also offers plenty of modules and works across different platforms like desktop, web, mobile, iPad and kiosk which makes it really flexible. On top of that the team is highly professional, with 24/7 support, strong training and business assistance, dependable hardware and software maintenance and impressive after sales follow up. It keeps improving as well, with updates that stay aligned with new trends.
Cons
Honestly, there is nothing that I disliked.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
Who are the typical users of BIM POS?
BIM POS features are used by call center operators, dispatch managers, and virtual kitchen owners in the hospitality and food service sectors.
What other apps does BIM POS integrate with?
The software allows integration with multi-line Caller ID and phone systems.
Does BIM POS have a mobile app?
Yes, BIM POS does offer a dedicated mobile app.
What level of support does BIM POS offer?
BIM POS offers support via live helpline, email, contact form and telephone number.
What language does BIM POS support?
BIM POS software primarily supports English.
What types of pricing plans does BIM POS offer?
BIM POS price starts at $29/month. Get a detailed BIM POS cost breakdown tailored to your specific requirements.
Does BIM POS offer an API?
No, BIM POS does not offer an API.