Broadvoice

Pros

It has been very simple to use which matters a lot for us since not everyone on our team is technical. We use the VoIP system every day for both incoming and outgoing calls and the texting feature has also been really useful. The mobile app is another plus because it lets me place and answer calls even when I'm away from my desk.

Cons

The mobile app can be inconsistent at times, every now and then my phone rings once and the call is missed. Setting up call flows also takes a bit of getting used to although the team was helpful and guided us through the process.

Pros

Whenever something comes up, the customer support team is quick to step in and help and that has been extremely valuable for keeping our day to day operations on track. Their call handling is also dependable and well executed making it much easier to receive and transfer calls without issues. That kind of consistent performance has been very important for our office phone system, helping communication stay smooth and leaving us with a very positive overall experience. I'm genuinely very happy with Broadvoice and would absolutely recommend it to others which is why I'd have no problem giving it a perfect 10 for recommending to friends or coworkers.

Cons

I don't have any complaints at this time.

Pros

Being able to switch between the desk phone and the smartphone app without giving up any features has been a huge plus. Our team can work through the app just like we're sitting in the office, while clients still get the same reliable, professional in office experience. That combination adds a lot of value for both our staff and our customers and it does it very efficiently.

Cons

One thing that does come up is that the app's remote performance can occasionally be affected by certain phone settings that the user may not even know about on their specific smartphone. It would be really helpful if Broadvoice could offer a dedicated setup or default configuration that universally prevents those issues if that's possible.