Last Updated
Overview
Broadvoice delivers AI-backed call center solutions for streamlined customer interactions. While some teams may find occasional connectivity issues, its omnichannel support and workforce management improve efficiency. Overall, Broadvoice enhances productivity and simplifies customer experience management.
Be the first one to leave a review!
No review found
Starting Price
Custom
Broadvoice Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is Broadvoice?
Broadvoice is a cloud-based call center and unified communications platform designed to simplify customer engagement and improve operational efficiency. It offers AI-driven features like Contact Center AI, Post-Call AI, and Agent Assist, alongside workforce management and smart scripting. These tools help teams reduce agent workload, analyze interactions across the customer journey, and optimize service quality. Broadvoice serves small to medium-sized businesses across healthcare, retail, education, and other sectors seeking reliable, efficient communication solutions.
Broadvoice Pricing
The software offers five modules, each offering different pricing plans starting at the following rates:
- Cloud PBX: starting at $10/month/user
- Call Paths: starting at $7/month
- SIP Trunking: starting at $11/month/user
- MS Teams Integration: starting at $12/month/user
- Cloud Contact Center (GoContact): starting at $95/month
Disclaimer: The pricing is subject to change.
Broadvoice Integrations
The platform integrates with several third-party applications and systems, such as:
- Zapier software
- Webhooks
- Salesforce
Who Is Broadvoice For?
Broadvoice is ideal for a wide range of industries and sectors, including:
- Healthcare
- Retail
- Education
- Government
- Financial Services
- Manufacturing
- Transportation
Is Broadvoice Right For You?
Broadvoice is trusted by businesses worldwide for its strong commitment to security and reliability. The platform is HIPAA compliant and follows best-in-class security protocols, including AES-256 encryption for data at rest, TLS v1.2+ for data in transit, continuous vulnerability management, independent penetration testing, and 24/7 monitoring by Security Operations Center experts.
Broadvoice has also received multiple industry recognitions, including the Excellence in Customer Service Award, Unified Communications Excellence Award, Innovation Award by BIG, and several Stevie Awards for customer satisfaction and operational excellence, reflecting its reliability and trustworthiness.
Still doubtful if Broadvoice software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Broadvoice Features
Broadvoice’s cloud-native contact center provides a fully omnichannel experience, combining voice, email, chat, and social messaging into a single platform. Supervisors can track and monitor all interactions in real time, access detailed analytics dashboards, and generate reports to optimize performance and enhance customer experience.
The b‑hive Virtual Call Center allows businesses to manage high volumes of calls efficiently by routing them based on agent skills, queue priorities, or specific schedules. Supervisors can monitor live calls, whisper guidance to agents, or barge into conversations when needed. This feature ensures calls are handled promptly and maintains service quality across distributed teams.
Broadvoice incorporates AI-powered workforce management tools that analyze call patterns, predict peak volumes, and optimize agent scheduling. Managers can allocate resources efficiently, reduce wait times, and track performance metrics to improve operational efficiency. AI insights also support coaching and decision-making to enhance overall productivity.
Broadvoice enables agents to follow dynamic, pre-defined scripts while running multiple outbound campaigns simultaneously. The smart scripting functionality adapts in real time based on customer responses, ensuring consistency and compliance. This feature is particularly useful for sales, marketing, and support teams looking to enhance efficiency and reduce errors.
