Broadvoice Reviews

Pros

It has been very simple to use which matters a lot for us since not everyone on our team is technical. We use the VoIP system every day for both incoming and outgoing calls and the texting feature has also been really useful. The mobile app is another plus because it lets me place and answer calls even when I'm away from my desk.

Cons

The mobile app can be inconsistent at times, every now and then my phone rings once and the call is missed. Setting up call flows also takes a bit of getting used to although the team was helpful and guided us through the process.

Pros

Whenever something comes up, the customer support team is quick to step in and help and that has been extremely valuable for keeping our day to day operations on track. Their call handling is also dependable and well executed making it much easier to receive and transfer calls without issues. That kind of consistent performance has been very important for our office phone system, helping communication stay smooth and leaving us with a very positive overall experience. I'm genuinely very happy with Broadvoice and would absolutely recommend it to others which is why I'd have no problem giving it a perfect 10 for recommending to friends or coworkers.

Cons

I don't have any complaints at this time.

Pros

Being able to switch between the desk phone and the smartphone app without giving up any features has been a huge plus. Our team can work through the app just like we're sitting in the office, while clients still get the same reliable, professional in office experience. That combination adds a lot of value for both our staff and our customers and it does it very efficiently.

Cons

One thing that does come up is that the app's remote performance can occasionally be affected by certain phone settings that the user may not even know about on their specific smartphone. It would be really helpful if Broadvoice could offer a dedicated setup or default configuration that universally prevents those issues if that's possible.

Pros

Getting started was pretty easy and there was hardly any learning curve at all. The B hive Mobile app adds a lot of convenience especially with a hybrid work setup since it lets me answer calls from wherever I am. On top of that their customer support has been consistently helpful, attentive and friendly.

Cons

Call quality is usually clear and reliable but every now and then I run into calls that get cut off or don't sound as good as they should.

Pros

Using this every day has been a really positive experience. The platform is very user friendly and the customer service is absolutely excellent which stands out the most to me.

Cons

Honestly I haven't run into any drawbacks with it so far.

Pros

Every time we've needed help, the technical support team is fantastic. They respond quickly and give me the answers I need without any hassle.

Cons

I do wish I could handle more of the requests on my own but the system just isn't user friendly enough for that.

Pros

The team is friendly, knowledgeable and always easy to get in touch with.

Cons

Sometimes the phone return process can be a bit slow at times and can take longer than expected.

Pros

Having real time control to adjust settings whenever needed is a big plus. It's user friendly and the app connection makes it really convenient for others to keep using the service outside the office from their own cell phones.

Cons

Only thing I'd change is having a single button to reset all the phones at once instead of needing to handle each one individually.

Pros

Working in a hybrid setup, being able to answer calls from anywhere has been really convenient. I don't need to memorize my coworkers' extensions either since transferring calls is simple. Being able to text clients is also a really useful feature.

Cons

The call tree setup and the customer portal could be more user friendly since they're not the easiest parts of the system to navigate.

Pros

It includes every feature we actually need. On top of that the pricing was the most competitive compared with the other options we looked at.

Cons

Desktop app could use a cleaner layout. When I'm trying to place a call, having my call history front and center just gets in the way.