Calabrio ONE Reviews

“Really beneficial for my work

Pros

I like that it can modify schedules and request time off in advance.

Cons

It's frustrating that sometimes I can't plot ET.

“It has been very helpful

Pros

I mainly use Calabrio to check my daily schedule, log overtime, and track adherence, that's about it.

Cons

Since my access is limited, I can only see my daily adherence.

“very user-friendly

Pros

User-friendly, dependable, visually appealing and offers great tracking.

Cons

It's hard to say, but if I had to complain, it would be that it occasionally goes offline.

“Great rescheduling feature

Pros

Offers the flexibility to adjust my schedules when necessary.

Cons

Getting vacation time has been a bit challenging. I've been told it's an issue with the platform.

“Great, easy-to-use tool!

Pros

I appreciate the speed of Calabrio, and the functions are simple and easy to grasp!

Cons

I don't have anything to complain about.

“Excellent for managing time

Pros

I like how it shows available time off and the status of waitlisted requests.

Cons

It sometimes times out when I least expect it.

“Very user friendly software

Pros

Allows me to submit documents and information with instant feedback.

Cons

Not much to complain about since the system is user-friendly.

“A fantastic work tool!

Pros

Very easy to use, with a user-friendly interface and I enjoy using it on my phone!

Cons

Sometimes it crashes but it could be due to the broadband connection and it works fine with my cellphone provider.

“manages work but should improved

Pros

Helps me stay on track by showing exactly where I need to be.

Cons

I dislike that the system can change without notifying me. It would be better if it sent an automatic email about changes in Calabrio.

“it could be better

Pros

Accessible from home and you can make time adjustments if necessary.

Cons

Waitlisted requests could benefit from alerts telling me whether I was approved or not.

“So far so good

Pros

I love that we can rearrange parts of our schedule on our own, improving adherence.

Cons

So far, I haven't experienced anything I dislike.

“Perfect for rescheduling

Pros

The ability to change my schedule and see it at any time.

Cons

There are occasional system issues like freezing, and sometimes my schedule doesn't load.

“Perfect call management tool

Pros

I liked how quickly I could adjust days and times.

Cons

The Android app's interface is a bit tricky to navigate, especially when trying to access the app and make time changes.

“It has improved a lot

Pros

I like that I can modify my schedule and request time off.

Cons

I don't quite like that it doesn't automatically update when I go on an unscheduled break.

“Should improve ready time adherence

Pros

Having both the weekly schedule and reports available in one location with a single login is highly convenient.

Cons

I don't like that the ready-time adherence doesn't update promptly. The graph for ready-time adherence is hard to read and the actual breaks and lunch taken aren't reflected correctly. I never get a real-time update.

“Reliable and smooth, no issues

Pros

It's reliable, I never have issues when using it.

Cons

The page to post shifts is confusing especially if you've never used it before.

“Best and easiest tool, love it

Pros

So simple and effective, everything works perfectly, no complaints so far.

Cons

Nothing to complain about because everything is perfect so far. I feel fortunate to have access to this feature.

“Not a bad tool for calling

Pros

Calabrio is very easy to use, and user-friendly. It helps me with my work a lot.

Cons

The layout of the platform can be a bit confusing at times.

“Great call management with calabrio

Pros

It's flexible and easy to change, helping us manage the workforce and track performance.

Cons

It takes time to change statuses, especially for employees.

“It offers great features

Pros

I appreciate the feature that shows the likelihood of getting time off for PTO.

Cons

Not being able to clock in or out directly would be a helpful feature to streamline things.