Wireless, 51-100 employees
Less than 6 months
“Really beneficial for my work”
Pros
I like that it can modify schedules and request time off in advance.
Cons
It's frustrating that sometimes I can't plot ET.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Consumer Services, 500+ employees
More than a year
“It has been very helpful”
Pros
I mainly use Calabrio to check my daily schedule, log overtime, and track adherence, that's about it.
Cons
Since my access is limited, I can only see my daily adherence.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Financial Services, 51-100 employees
More than a year
“very user-friendly”
Pros
User-friendly, dependable, visually appealing and offers great tracking.
Cons
It's hard to say, but if I had to complain, it would be that it occasionally goes offline.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Financial Services, 500+ employees
Less than a year
“Great rescheduling feature”
Pros
Offers the flexibility to adjust my schedules when necessary.
Cons
Getting vacation time has been a bit challenging. I've been told it's an issue with the platform.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Hospital & Health Care, 51-100 employees
More than a year
“Great, easy-to-use tool!”
Pros
I appreciate the speed of Calabrio, and the functions are simple and easy to grasp!
Cons
I don't have anything to complain about.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Airlines/Aviation, 500+ employees
More than a year
“Excellent for managing time”
Pros
I like how it shows available time off and the status of waitlisted requests.
Cons
It sometimes times out when I least expect it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Financial Services, 500+ employees
Less than 6 months
“Very user friendly software”
Pros
Allows me to submit documents and information with instant feedback.
Cons
Not much to complain about since the system is user-friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Telecommunications, 500+ employees
Less than 6 months
“A fantastic work tool!”
Pros
Very easy to use, with a user-friendly interface and I enjoy using it on my phone!
Cons
Sometimes it crashes but it could be due to the broadband connection and it works fine with my cellphone provider.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Government Administration, 101-500 employees
Less than a year
“manages work but should improved”
Pros
Helps me stay on track by showing exactly where I need to be.
Cons
I dislike that the system can change without notifying me. It would be better if it sent an automatic email about changes in Calabrio.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
7
Functionality
8
Banking, 51-100 employees
Less than a year
“it could be better”
Pros
Accessible from home and you can make time adjustments if necessary.
Cons
Waitlisted requests could benefit from alerts telling me whether I was approved or not.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Financial Services, 500+ employees
Less than 6 months
“So far so good”
Pros
I love that we can rearrange parts of our schedule on our own, improving adherence.
Cons
So far, I haven't experienced anything I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Telecommunications, 101-500 employees
More than a year
“Perfect for rescheduling”
Pros
The ability to change my schedule and see it at any time.
Cons
There are occasional system issues like freezing, and sometimes my schedule doesn't load.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Telecommunications, 500+ employees
More than a year
“Perfect call management tool”
Pros
I liked how quickly I could adjust days and times.
Cons
The Android app's interface is a bit tricky to navigate, especially when trying to access the app and make time changes.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 51-100 employees
Less than 6 months
“It has improved a lot”
Pros
I like that I can modify my schedule and request time off.
Cons
I don't quite like that it doesn't automatically update when I go on an unscheduled break.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Medical Practice, 500+ employees
Less than 6 months
“Should improve ready time adherence”
Pros
Having both the weekly schedule and reports available in one location with a single login is highly convenient.
Cons
I don't like that the ready-time adherence doesn't update promptly. The graph for ready-time adherence is hard to read and the actual breaks and lunch taken aren't reflected correctly. I never get a real-time update.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
5
Telecommunications, 500+ employees
Less than a year
“Reliable and smooth, no issues”
Pros
It's reliable, I never have issues when using it.
Cons
The page to post shifts is confusing especially if you've never used it before.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“Best and easiest tool, love it”
Pros
So simple and effective, everything works perfectly, no complaints so far.
Cons
Nothing to complain about because everything is perfect so far. I feel fortunate to have access to this feature.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Banking, 500+ employees
More than a year
“Not a bad tool for calling”
Pros
Calabrio is very easy to use, and user-friendly. It helps me with my work a lot.
Cons
The layout of the platform can be a bit confusing at times.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
7
Functionality
7
Computer Software, 500+ employees
More than a year
“Great call management with calabrio”
Pros
It's flexible and easy to change, helping us manage the workforce and track performance.
Cons
It takes time to change statuses, especially for employees.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Insurance, 101-500 employees
Less than 6 months
“It offers great features”
Pros
I appreciate the feature that shows the likelihood of getting time off for PTO.
Cons
Not being able to clock in or out directly would be a helpful feature to streamline things.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
