Last Updated Dec 28, 2024
Overview
Calabrio ONE transforms your contact center experience by providing intuitive workforce optimization tools. While slow updates occasionally occur, Calabrio ONE remains a reliable and user-friendly platform ensuring smooth services. It allows seamless call recording and insightful analytics that empower your team to excel and deliver exceptional customer service.
Overall Rating
Based on 21 users reviews
4.5
Rating Distribution
Positive
90%
Neutral
10%
Negative
0%
Starting Price
Custom
Calabrio ONE Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What is Calabrio ONE?
Overview
Calabrio ONE is a robust contact center workforce software designed with powerful tools that are useful for contact centers. This platform helps teams streamline their workflows and enhance customer interactions. It offers advanced analytics and call recording features that assist businesses in improving service quality and boosting workflow efficiency. Its intuitive interface streamlines daily tasks and creates a collaborative environment. Calabrio ONE benefits teams to thrive and deliver outstanding results in customer care.
Calabrio ONE Pricing
Calabrio ONE pricing details are not mentioned on its official website.
Calabrio ONE Integrations
The software integrates several third-party apps, such as:
- Twilio
- Five9
- GENESYS
- Salesforce
- Gladly
- Amazon Connect
- Telia
Who Is Calabrio ONE For?
Calabrio ONE serves different industries, including:
- BPO
- Airlines
- Financial services
- Healthcare
- Hospitality
- Insurance
- Retail
- Telecommunication
- Utilities
Still unsure about Calabrio ONE? Contact us at (661) 384-7070 and get further guidance from our experts
Calabrio ONE Features
This feature lets managers provide real-time feedback during calls, ensuring agents receive immediate support. Its on-demand recording feature captures important conversations, while selective recording allows users to focus on specific calls.
The software maintains high service standards for calls with AI and automated evaluations and insights. It evaluates agent performance through customizable scorecards to boost productivity and results. It has structured feedback tools and insightful reporting to improve unified service quality.
Calabrio ONE helps businesses predict future workloads and staff needs and allows for smarter scheduling that aligns with employee availability. It also streamlines time-off requests and ensures smooth operations. Moreover, its real-time performance tracking results in the team being on track and efficient.
It provides valuable insights from customer interactions. The feature supports a personalized customer experience for better engagement and conversion. With tools like speech analytics, customer journey tracking, customizable dashboards, and predictive analytics, users can visualize trends and make informed decisions.
Calabrio ONE seamlessly connects different data sources, giving users a complete view of their information. It also safeguards sensitive data, and efficient storage makes accessing information smooth. Furthermore, its compliance management tools ensure data handling meets all necessary regulations.
Calabrio ONE software is a dependable choice because it supports intuitive, AI-enabled features for better results and customer service. It streamlines exceptional service and helps you truly connect with your customers. Due to its range of cutting-edge tools and system reliability, Calabrio ONE is a go-to solution for daily service operations for thousands of businesses, such as Shopify, Patagonia, and Webhelp.