Last Updated
Overview
Calibre manages call center operations, focusing on workforce scheduling, performance monitoring, and customer interactions. Although some users note that reporting customization can be limited, its clear interface and automated workflows simplify daily tasks. Overall, Calibre enhances call center efficiency and team productivity.
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Starting Price
Custom
Calibre Specifications
Analytics And Reporting
Queue Management
Call Center Management
Interactive Voice Response (IVR)
What Is Calibre?
Calibre is a call center management platform designed for small to mid-sized teams to organize and oversee customer support operations. It provides workforce scheduling tools to optimize agent shifts, performance monitoring features to track key metrics, and automated workflow capabilities to reduce manual tasks. These features help teams manage staffing challenges, ensure consistent service quality, and address customer inquiries efficiently, making day-to-day call center management more structured and manageable.
Calibre Pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Calibre Integrations
The vendor has not provided details about third-party integrations for this software.
Who Is Calibre For?
Calibre is well-suited for a wide range of industries and sectors, including:
- Healthcare call centers
- Transportation and logistics
- Finance and banking
- Telecommunication
- Education
Is Calibre Right For You?
Many call centers struggle with scheduling, monitoring performance, and ensuring consistent quality across interactions. Calibre helps address these issues with workforce scheduling, performance tracking, and automated reporting tools that support operational oversight. Backed by HigherGround’s decades-long experience developing call recording and reporting software since 1973, Calibre’s focus on reliability and compliance can benefit regulated environments like healthcare and finance.
Still doubtful if Calibre software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Calibre Features
Calibre captures 100% of phone interactions and associated data across digital and analog networks, creating a comprehensive archive of customer and agent communications. This helps contact centers maintain compliance with regulatory standards and provides a reliable record for training and dispute resolution.
Users can generate scheduled or on‑demand reports that summarize contact center performance and trends. These reports save time, enhance oversight, and deliver actionable insights without manual data consolidation.
Calibre’s real-time dashboards let supervisors instantly monitor contact center activity and interaction metrics as events unfold, providing live visibility into performance and operations. These dashboards refresh continuously so teams can quickly identify trends, workload spikes, or issues and make proactive decisions to improve service quality and efficiency.
