Calibre
Last Updated
Overview
Calibre manages call center operations, focusing on workforce scheduling, performance monitoring, and customer interactions. Although some users note that reporting customization can be limited, its clear interface and automated workflows simplify daily tasks. Overall, Calibre enhances call center efficiency and team productivity.
Calibre Specifications
- Analytics And Reporting
- Queue Management
- Call Center Management
- Interactive Voice Response (IVR)
Calibre Features
Call Recording
Calibre captures 100% of phone interactions and associated data across digital and analog networks, creating a comprehensive archive of customer and agent communications. This helps contact centers maintain compliance with regulatory standards and provides a reliable record for training and dispute resolution.
Automated And On‑Demand Reporting
Users can generate scheduled or on‑demand reports that summarize contact center performance and trends. These reports save time, enhance oversight, and deliver actionable insights without manual data consolidation.
Real-Time Dashboards
Calibre’s real-time dashboards let supervisors instantly monitor contact center activity and interaction metrics as events unfold, providing live visibility into performance and operations. These dashboards refresh continuously so teams can quickly identify trends, workload spikes, or issues and make proactive decisions to improve service quality and efficiency.
Pros And Cons of Calibre
Pros
Offers call recording and analysis insights
Supports creation of performance dashboards
Provides quick record search functionality
Cons
Requires knowledge to configure effectively
Search may not return all records always
Calibre Reviews
Total 3 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars0%
3
Stars33%
2
Stars0%
1
Stars0%
Share your experience
Law Enforcement, 11-50 employees
Less than a year
“fast searches”
Pros
One thing that really stood out was how quickly records can be searched. It's very simple to narrow things down by date or time and the system responds fast without making you sit around for several minutes waiting for data like a lot of other software does. The screen recording feature has also been very useful in a lot of situations. We mainly rely on it for court cases so we can go back and review calls when needed. On top of that we use it every month for training so the team can watch and listen to strong calls, along with calls that could have been handled better.
Cons
There really haven't been any major issues for me. The only problem I ran into was the search feature not showing every available record but one quick call to support got it resolved in less than 10 minutes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Arts and Crafts, 1-10 employees
More than a year
“user friendly tool”
Pros
Using this software feels very easy and I'd definitely recommend it to others.
Cons
A few features are not very easy to figure out so it can take some time to figure out how to use them.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Design, 1-10 employees
Less than 6 months
“useful call tagging”
Pros
One feature that really matters here is the call recording, along with the ability to tag calls using keywords. It generally does what it's supposed to do.
Cons
Using it isn't very user friendly and just about everything takes too many clicks to get done.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Frequently Asked Questions
What other apps does Calibre integrate with?
The vendor has not provided details about third-party integrations for this software.
What level of support does Calibre offer?
The platform provides support via ticket submission, email, and phone.
What language does Calibre support?
The software supports English only.
Does Calibre have a mobile app?
No, Calibre does not offer a mobile app.
Does Calibre offer an API?
No, Calibre does not offer an API.
Who are the typical users of Calibre?
Calibre is well-suited for a wide range of industries and sectors, including healthcare call centers, transportation and logistics, finance and banking, telecommunication, and education.
What types of Calibre price plans are available?
The software offers a one-time pricing plan of $15,000. Contact us to request a personalized Calibre cost quote based on your institution's requirements.