Calibre Reviews

Pros

One thing that really stood out was how quickly records can be searched. It's very simple to narrow things down by date or time and the system responds fast without making you sit around for several minutes waiting for data like a lot of other software does. The screen recording feature has also been very useful in a lot of situations. We mainly rely on it for court cases so we can go back and review calls when needed. On top of that we use it every month for training so the team can watch and listen to strong calls, along with calls that could have been handled better.

Cons

There really haven't been any major issues for me. The only problem I ran into was the search feature not showing every available record but one quick call to support got it resolved in less than 10 minutes.

Pros

Using this software feels very easy and I'd definitely recommend it to others.

Cons

A few features are not very easy to figure out so it can take some time to figure out how to use them.

Pros

One feature that really matters here is the call recording, along with the ability to tag calls using keywords. It generally does what it's supposed to do.

Cons

Using it isn't very user friendly and just about everything takes too many clicks to get done.