Call Box

Pros

Using this has been going great and one of the biggest benefits is that the staff can listen back to their own calls and critique their performance. It also lets me monitor how many calls are ending up in voicemail instead of being answered by my receptionist.

Cons

At this point, I really do not have any complaints. It has been a very positive experience for our team and we rely on it every week.

Pros

Handling multiple marketing leads from both phone calls and online sources has been a big advantage. It also lets me keep a close eye on my team's workload and review their calls which makes coaching a lot more effective when they run into challenges. Another feature I really appreciate is being able to break down call volume by day and hour since it helps us plan staffing more efficiently.

Cons

Searching for a call by phone number could be much better. When we don't know roughly when the call came in, it becomes pretty difficult to locate it.

Pros

The personal interaction has been excellent and the product has stayed consistently reliable throughout our experience.

Cons

Our use case is fairly simple so I wish call reviews could be rolled out across the entire platform without increasing our monthly cost. At the very least, it would help to have a free pilot option to prove its value before fully launching.