CallCentr8 helps contact centers manage high call volumes across multiple teams through browser-based access and real-time dashboards. While the platform offers limited public integration details, it provides role-based access, real-time dashboards, and a web-based softphone suited for remote and distributed teams.
CallCentr8 Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is CallCentr8?
CallCentr8 is a professional-grade contact center solution designed for businesses that require efficient management of high call volumes. Built on WebRTC technology, this cloud-based platform supports multi-tenancy, allowing different departments or clients to operate independently within the same system. It provides four distinct access levels—Super Admin, Tenant, Supervisor, and Agent—each with tailored permissions and tools to maintain structured operations.
The software includes essential contact center features such as Automatic Call Distribution, Interactive Voice Response, call recording, and real-time monitoring. Supervisors have access to detailed reporting and agent performance metrics, while agents can handle calls through a web-based softphone. The system also supports CRM integrations and offers redundancy options to ensure reliability.
CallCentr8 Pricing
CallCentr8 Integrations
While the website doesn’t mention any built-in integrations, the software is designed with flexibility in mind. Businesses can request integrations with CRM systems or other essential tools as needed.
Who Is CallCentr8 For?
The software is built for organizations that rely on high-volume calling and need flexible, multi-tenant management. It’s a strong fit for:
- BPOs
- Customer support teams
- IT service providers
- Healthcare organizations
- E-commerce businesses
- Government offices
- Travel and hospitality
Is CallCentr8 Right For You?
CallCentr8 is a good choice if your business handles large volumes of calls and needs a scalable, secure system for managing communication across teams or with clients. The platform is built to support high-volume teams with features like multi-tenancy, real-time dashboards, and advanced call routing that enable efficient operations.
It runs on a powerful WebRTC core and is backed by trusted technologies like Apache, Laravel, FreeSWITCH, and MariaDB. This solid foundation gives it the speed, stability, and scalability that today’s contact centers demand.
Still not sure? Contact us at (661) 384-7070 for personalized guidance on how CallCentr8 might fit your business.
CallCentr8 Features
An important CallCentr8 feature is its multi-tenant setup, which lets different clients or departments work independently within a shared system. Each role—Super Admin, Tenant Admin, Supervisor, and Agent—gets its own dashboard with access tailored to their responsibilities. In fact, this structure keeps operations clean, reduces unnecessary clutter, and makes the platform scalable for business process outsourcing (BPOs) or agencies serving multiple clients at once.
See How It WorksA major time-saver for call centers is CallCentr8’s built-in automatic call distribution (ACD), which routes calls based on time slots or fixed order. On top of that, the interactive voice response (IVR) feature allows businesses to set up interactive menus so callers can self-direct to the right department. What this creates is a more efficient call flow, shorter wait times, and less burden on human agents during peak hours.
See How It WorksSupervisors and admins have access to live dashboards where they can monitor queue status, agent performance, call durations, and overall system activity. Not only that, but they also get features like barge-in, whisper, and coach, which let them guide agents during calls without disrupting the customer experience. This makes real-time monitoring not just reactive but a hands-on training tool as well.
See How It WorksFor teams that don’t want to invest in bulky hardware or installations, CallCentr8 includes a browser-based softphone portal that helps agents make and receive calls without requiring them to download the software or buy extra equipment. Agents can make and receive calls, update statuses, manage breaks, and log call outcomes, all from one screen. It’s the kind of setup remote teams choose when they care about staying productive without relying on complicated tools.
See How It WorksEvery call is recorded and stored securely, making it easier to revisit for quality assurance, dispute resolution, or performance reviews. What makes it even more effective is the disposition management tool, which lets agents tag each call with an outcome for accurate tracking. This helps businesses maintain compliance and improve agent accountability.
See How It Works