CallCentr8: Pricing, Free Demo & Features

Last Updated May 14, 2026

Overview

CallCentr8 helps contact centers manage high call volumes across multiple teams through browser-based access and real-time dashboards. While the platform offers limited public integration details, it provides role-based access, real-time dashboards, and a web-based softphone suited for remote and distributed teams.

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Starting Price

Custom

CallCentr8 Specifications

Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
Call Scripting
Real-Time Dashboard
Voicemail and Callback Management
Call Transfer and Conferencing
Call Routing
Cloud-Based Calling

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What Is CallCentr8?

CallCentr8 is a professional-grade contact center solution designed for businesses that require efficient management of high call volumes. Built on WebRTC technology, this cloud-based platform supports multi-tenancy, allowing different departments or clients to operate independently within the same system. It provides four distinct access levels—Super Admin, Tenant, Supervisor, and Agent—each with tailored permissions and tools to maintain structured operations.

The software includes essential contact center features such as Automatic Call Distribution, Interactive Voice Response, call recording, and real-time monitoring. Supervisors have access to detailed reporting and agent performance metrics, while agents can handle calls through a web-based softphone. The system also supports CRM integrations and offers redundancy options to ensure reliability.

CallCentr8 Pricing

The pricing depends on your required features and number of users. Contact us to get custom CallCentr8 pricing.

CallCentr8 Integrations

While the website doesn’t mention any built-in integrations, the software is designed with flexibility in mind. Businesses can request integrations with CRM systems or other essential tools as needed.

Who Is CallCentr8 For?

The software is built for organizations that rely on high-volume calling and need flexible, multi-tenant management. It’s a strong fit for:

BPOs
Customer support teams
IT service providers
Healthcare organizations
E-commerce businesses
Government offices
Travel and hospitality

You can also get a custom CallCentr8 demo to see how it can benefit your organization.

Is CallCentr8 Right For You?

CallCentr8 is a good choice if your business handles large volumes of calls and needs a scalable, secure system for managing communication across teams or with clients. The platform is built to support high-volume teams with features like multi-tenancy, real-time dashboards, and advanced call routing that enable efficient operations.

It runs on a powerful WebRTC core and is backed by trusted technologies like Apache, Laravel, FreeSWITCH, and MariaDB. This solid foundation gives it the speed, stability, and scalability that today’s contact centers demand.

Still not sure? Contact us at (661) 384-7070 for personalized guidance on how CallCentr8 might fit your business.

CallCentr8 Features

Multi-Tenant Architecture With Role-Based Access

An important CallCentr8 feature is its multi-tenant setup, which lets different clients or departments work independently within a shared system. Each role—Super Admin, Tenant Admin, Supervisor, and Agent—gets its own dashboard with access tailored to their responsibilities. In fact, this structure keeps operations clean, reduces unnecessary clutter, and makes the platform scalable for business process outsourcing (BPOs) or agencies serving multiple clients at once.

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Built-In ACD And IVR Management

A major time-saver for call centers is CallCentr8’s built-in automatic call distribution (ACD), which routes calls based on time slots or fixed order. On top of that, the interactive voice response (IVR) feature allows businesses to set up interactive menus so callers can self-direct to the right department. What this creates is a more efficient call flow, shorter wait times, and less burden on human agents during peak hours.

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Real-Time Monitoring And Reporting Dashboards

Supervisors and admins have access to live dashboards where they can monitor queue status, agent performance, call durations, and overall system activity. Not only that, but they also get features like barge-in, whisper, and coach, which let them guide agents during calls without disrupting the customer experience. This makes real-time monitoring not just reactive but a hands-on training tool as well.

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Web-Based Softphone And Agent Portal

For teams that don’t want to invest in bulky hardware or installations, CallCentr8 includes a browser-based softphone portal that helps agents make and receive calls without requiring them to download the software or buy extra equipment. Agents can make and receive calls, update statuses, manage breaks, and log call outcomes, all from one screen. It’s the kind of setup remote teams choose when they care about staying productive without relying on complicated tools.

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Call Recording, Playback, And Disposition Management

Every call is recorded and stored securely, making it easier to revisit for quality assurance, dispute resolution, or performance reviews. What makes it even more effective is the disposition management tool, which lets agents tag each call with an outcome for accurate tracking. This helps businesses maintain compliance and improve agent accountability.

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Pros And Cons of CallCentr8

A quick look at CallCentr8's strengths and weaknesses to
help you decide if it's the right fit

Pros

Role-based access helps reduce management confusion
Supports basic call controls like mute, hold, and transfer
Call recording is available for quality monitoring

Cons

Limited automation tools available
Limited technical details for new users

CallCentr8 Reviews

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What level of support does CallCentr8 offer?

The vendor offers support through a help center, live chat, email, and phone.

What types of pricing plans does CallCentr8 offer?

Pricing depends on the number of users and organization size. Contact us for CallCentr8 cost.

What language does CallCentr8 support?

The platform is currently available in English.

Does CallCentr8 have a mobile app?

No, CallCentr8 software does not currently offer a dedicated mobile app.

Does CallCentr8 offer an API?

The platform does not publicly disclose any information about API access.

What other apps does CallCentr8 integrate with?

The vendor does not list any pre-built integrations.

Who are the typical users of CallCentr8?

Typical users of CallCentr8 include contact center teams, BPOs, customer support departments, and organizations managing high call volumes.