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Overview
CallN software provides comprehensive cloud-based call recording and speech intelligence, aiding in workforce optimization and compliance. While support gaps can slow down problem resolution, its high-accuracy transcription and seamless CRM integration justify the investment. Overall, CallN’s strategic insights make it a compelling choice for data-driven call centers.
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Starting Price
Custom
CallN Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is CallN?
CallN is a cloud-native intelligence platform designed to convert voice interactions into actionable business data. By integrating automatic dual-channel transcription and sophisticated sentiment analysis, it enables call centers to monitor interactions without manual oversight. These tools help organizations solve critical pain points such as high agent turnover and compliance gaps, providing a scalable solution for businesses ranging from small boutique firms to multi-national enterprises seeking to optimize their workforce.
CallN Pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
CallN Integrations
The software supports integration with multiple platforms, such as:
- Salesforce
- Zendesk
- Amazon S3
- Broadsoft
- Telstra TIPT
- Cisco
- Asterisk
Who Is CallN For?
CallN is ideal for a range of industries, including:
- Auto repair
- Healthcare
- Financial services
- Retail and e-commerce
- Public safety
- Education
- Hospitality
Is CallN Right For You?
CallN is an exceptional fit for businesses seeking to transform their call center into a hub of strategic intelligence through automated recording and AI-driven insights. Its standout ability to provide transcription coverage makes it a top-tier choice for highly regulated sectors like finance and healthcare. While it offers immense value for large enterprises, its affordable entry point also empowers smaller businesses to scale their quality assurance processes effectively.
Still not sure about CallN? Contact our support team at (661) 384-7070 for further guidance.
CallN Features
Automatic Call Transcription
This feature utilizes dual-channel AI to convert voice conversations into searchable text data with high accuracy. It allows managers to analyze interactions without manual listening, enabling the identification of specific keywords and topics that drive customer behavior.
Sentiment Analysis
Advanced machine learning algorithms evaluate the tonality and language of both agents and customers to provide instant sentiment scoring. This provides objective insights into the customer experience, helping supervisors identify coaching opportunities and detect potential churn risks before they escalate.
Rules Engine
The platform includes a customizable rules engine that enables trigger-based alerts and automated tagging for efficient workflow management. This allows call centers to autonomously flag compliance risks or high-value leads, significantly reducing the administrative burden on team leads and supervisors.
Keypress Actions
This technology enables agents to tag calls using predefined keystrokes, significantly enhancing workflow automation. It triggers specific actions like sending emails or starting and pausing recordings, ensuring that critical call segments are captured while maintaining operational flexibility during customer interactions.
Handset Grouping
This feature enables managers to filter and categorize calls by configuring handsets at individual or group levels. It allows for hierarchical management settings, universal or department-specific reporting, and automated call tagging, streamlining the organization of data across the entire organization.
Pros And Cons of CallN
Pros
Seamless CRM integrations
Automated dual-channel high-accuracy call transcription
Provides AI-driven sentiment and VOC analysis insights
Cons
Managing complex capabilities may require a stronger skillset
Support gaps can slow down problem resolution
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Frequently Asked Questions
What other apps does CallN integrate with?
The software supports integration with multiple platforms, such as Salesforce, Zendesk, Amazon S3, Broadsoft, Telstra TIPT, Cisco, and Asterisk.
What level of support does CallN offer?
CallN offers support through email, documentation, and help center.
Who are the typical users of CallN?
Typical users include industries like auto repair, healthcare, financial services, retail and e-commerce, public safety, education, and hospitality.
What types of pricing plans does CallN offer?
The CallN price starts at $17/month. Request a personalized CallN pricing quote for your business.
Does CallN have a mobile app?
No, CallN does not have a mobile app.
What language does CallN support?
CallN is primarily available in English.
Does CallN offer an API?
Yes, CallN offers an API.