CallRevu Reviews

Pros

From the start the dashboard felt user friendly and lets you set up your business the way you want without needing to call support every time something needs to be changed. Adding new users, updating call queues and handling voicemail recordings, auto attendants, answering rules and other adjustments is very easy. Having a mobile app is another big plus and our sales team really loves using it.

Cons

I don't have any complaints about it.

Pros

Every sales call detail gets sent over to our CRM which has been really helpful.

Cons

The reporting section could be laid out a bit better because it can take some effort to find what you're looking for.

Pros

The analytics side of the software is really solid and delivers useful insights.

Cons

One big limitation is that I can't choose which specific users get recorded because the system is tied to phone lines instead. In our store, that meant every phone call was being recorded. During the demo and sales process, our team was left with the understanding that certain people, myself included, could be excluded from recording but that turned out not to be true. Because of that, we ended up turning recording off entirely which removed the main reason we got the tool in the first place. I did sign a contract so I'll keep paying the monthly fee until the term ends since no option to get out early has been offered. Just be careful.