CallRevu
Last Updated
Overview
CallRevu delivers automotive communication intelligence, combining call tracking with artificial intelligence (AI)-driven monitoring to recover lost revenue. Although establishing comprehensive tracking numbers across all channels can be operationally complex, its ability to transcribe calls and integrate with major customer relationship management (CRM) systems ensures total visibility into dealership performance.
CallRevu Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
CallRevu Features
Automotive Cloud Phone System
This hosted VoIP solution replaces legacy hardware, offering a unified platform designed specifically for dealership workflows. It ensures high call quality and reliability while seamlessly integrating call data with analytics dashboards. This allows dealers to manage hardware and intelligence in one centralized interface, reducing vendor complexity.
AI-Powered Call Monitoring
The platform utilizes advanced artificial intelligence to transcribe and analyze every inbound and outbound interaction in real-time. By detecting keywords and assessing caller sentiment, it identifies missed sales opportunities or mishandled service requests. This immediate visibility allows managers to rescue potential deals that would otherwise be lost.
ServiceVision For Fixed Ops
Tailored specifically for service departments, this feature monitors high-volume service lines to detect revenue leakage. It tracks appointment set rates and identifies when advisors fail to capitalize on maintenance requests. This ensures the dealership’s most profitable department maximizes its intake and improves customer retention through better phone handling.
Real-Time Alerts And Coaching
When a call is mishandled or an opportunity is missed, the system triggers an instant alert to manage mobile devices. Integrated coaching tools then allow managers to review the recording with staff and assign specific training modules. This closes the feedback loop instantly, reinforcing best practices and improving staff performance.
Pros And Cons of CallRevu
Pros
Detailed transcripts allow quick review of calls
Real-time alerts help rescue mishandled opportunities
User-friendly dashboard for tracking departmental data
Cons
Main line calls may not always record
Managing multiple tracking numbers can be complex
CallRevu Reviews
Total 3 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars0%
3
Stars33%
2
Stars0%
1
Stars0%
Share your experience
Automotive, 51-100 employees
More than a year
“user friendly dashboard”
Pros
From the start the dashboard felt user friendly and lets you set up your business the way you want without needing to call support every time something needs to be changed. Adding new users, updating call queues and handling voicemail recordings, auto attendants, answering rules and other adjustments is very easy. Having a mobile app is another big plus and our sales team really loves using it.
Cons
I don't have any complaints about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Automotive, 101-500 employees
Less than a year
“CRM sync works brilliantly”
Pros
Every sales call detail gets sent over to our CRM which has been really helpful.
Cons
The reporting section could be laid out a bit better because it can take some effort to find what you're looking for.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Automotive, 11-50 employees
Less than 6 months
“strong analytics”
Pros
The analytics side of the software is really solid and delivers useful insights.
Cons
One big limitation is that I can't choose which specific users get recorded because the system is tied to phone lines instead. In our store, that meant every phone call was being recorded. During the demo and sales process, our team was left with the understanding that certain people, myself included, could be excluded from recording but that turned out not to be true. Because of that, we ended up turning recording off entirely which removed the main reason we got the tool in the first place. I did sign a contract so I'll keep paying the monthly fee until the term ends since no option to get out early has been offered. Just be careful.
Rating Distribution
Ease of use
3
Value for money
5
Customer Support
5
Functionality
5
Frequently Asked Questions
Who are the typical users of CallRevu?
Typical users include automotive dealerships, RV dealers, and powersports retailers.
What other apps does CallRevu integrate with?
CallRevu integrates with various platforms including VinSolutions, DealerSocket, Reynolds & Reynolds, eLeads, and Tekion.
What language does CallRevu support?
CallRevu is available in English.
Does CallRevu have a mobile app?
Yes, the CallRevu mobile app is available for both iOS and Android devices.
What level of support does CallRevu offer?
CallRevu offers support via chat, phone, email, and ticketing systems for fast assistance.
What types of pricing plans does CallRevu offer?
The vendor offers subscription-based CallRevu price plans, including a standard plan at $99.00/user/month and custom enterprise options. For a custom CallRevu cost, contact us.
Does CallRevu offer an API?
No, CallRevu does not offer API access.