CallRoot Reviews

Pros

After using this for my business for a while I can say that the part that really drew me in was the polished UI and the clear reporting it provides.

Cons

The initial setup could be more beginner friendly so there's still some room for improvement.

Pros

It is helpful for gathering caller information which makes it valuable for building data analytics for future use. It also lets the team automatically send a follow up greeting message to customers once the call is finished.

Cons

Adjusting the workflow for different options like SMS, email and similar features takes some training before it becomes manageable. There's also a limitation when it comes to adding multiple notes to a single call.

Pros

This is a bit cheaper than the bigger names in the industry but that lower price comes with fewer features and no direct integrations.

Cons

Right out of the gate the JavaScript code didn't work and had to be manually fixed with a custom addition from customer support. On top of that the support team was slow to respond and not very helpful when they finally did. Some of my messages sat unanswered for days and in one case even weeks, only to get a response that still didn't really solve anything. Even canceling the account is a hassle since you can't do it yourself inside the platform and have to contact support to get it done.