Callroute Reviews

Pros

Working with this company has been really easy. They're willing to customize everything around your specific needs and budget and the pricing is very reasonable for what they offer.

Cons

Just keep in mind that this isn't a cloud PBX. It's middleware designed to bridge traditional DID/DDI telephony with newer communication platforms like Teams and SIP.

Pros

One of the best things about it is how naturally it fits in with existing communication platforms. It takes a lot of the hassle out of voice routing and number management which makes everyday operations run much more efficiently.

Cons

A few features are more difficult to figure out than I expected so routine tasks can sometimes take longer than they should. The reporting could also be better especially when it comes to providing more in depth details.

Pros

Assigning phone numbers to users with this is simple and the numbers are ready to use almost immediately with no noticeable delay before calls can be made. Whenever we've needed assistance, the customer support team has been consistently helpful.

Cons

One limitation is the small number of role options available in its portal. It would be much better to have more control over user permissions. For instance, running an AD sync shouldn't be restricted only to admins.

Pros

Getting started with it is easy and assigning numbers to users takes very little time. It's also simple to see which numbers are free which ones are already assigned and who they've been allocated to. The tagging system is especially helpful when it comes to reporting.

Cons

At times changes are made without any notice which can be frustrating. It also occasionally disconnects, then freezes or lags and some updates seem to take a while before they fully apply, possibly because of that lag.

Pros

Right from onboarding, the customer support has been excellent and the value for money has been really strong. They were very helpful throughout the entire process of getting the system changes in place.

Cons

There's nothing we've had an issue with. Even the web portal works very well especially for something we don't need to use that often.

Pros

Working with Teams alongside this software is great and it helps keep the whole calling process manageable. The reporting is also really useful since it makes it simple to track both incoming and outgoing calls.

Cons

The interface can be tricky to navigate sometimes especially when trying to locate call recordings and it can feel a bit hit or miss whether the recordings are actually there or not.

Pros

It has worked smoothly with MS Teams from the get go. The reporting is one of its strongest points, giving clear visibility into call volumes, trends and performance metrics. The portal feels thoughtfully designed so it's easy to use and manage. It also gives a solid level of control over call routing and number allocation. On top of that the support team has been responsive and genuinely helpful.

Cons

So far I really don't have any complaints or issues. The product has been serving us well and fully covers our current telephony and reporting needs.

Pros

More than just a vendor, they've really been an enabler for keeping our global telephony running reliably. Their support team is incredibly responsive and genuinely pleasant to deal with even on the few occasions we've actually needed help.

Cons

I haven't had enough time yet to fully dig into the portal but I'm confident there's a lot of valuable functionality in it. It seems like it contains plenty of useful features and information and I'm looking forward to spending more time with it so I can get the full benefit.

Pros

Getting started has been really simple and whenever I've run into any problems, the support team has responded quickly and been very helpful.

Cons

There isn't anything specific that comes to mind as a downside at the moment.

Pros

Across roughly 3,500 users this has simplified and organized our Teams Phone System provisioning process and saved both me and my colleagues a huge amount of time. On top of that the team has been very responsive with support and they're refreshingly open about upcoming features while also being willing to listen to feature requests.

Cons

Most of the limitations I can think of Callroute has addressed them in their roadmap for feature updates, I dont have anything to add here.

Pros

Managing Microsoft Teams Phone through Callroute has been really easy thanks to its user friendly portal. It separates telephony settings from the Teams Admin Center which means the telephony admin can focus only on what's needed for Teams Phone functionality and call routing. That also removes the risk of accidentally changing other things, like policies, by mistake. On top of that it provides a clear full overview of all users who have the correct Teams Phone licenses, along with any free DDI numbers available in your range. Callroute makes Teams Phone administration much clearer and more manageable.

Cons

Ive not really run into anything I dislike so far.

Pros

This has been incredibly flexible for our needs and the team is exceptionally responsive to requests. Their support staff is truly on another level compared to other providers.

Cons

I can't think of any downsides to using this tool.

Pros

Its easy to set everything up in a way that makes our day to day work more efficient and the software is really convenient to use.

Cons

We haven't used this long enough yet to identify all of its drawbacks and so far we havent come across anything that I'd list down as a con.

Pros

Moving over to this solution felt like the right choice and the support provided to us throughout the switch was excellent. It has also kept improving consistently over time which has been really reassuring.

Cons

At the time we first signed up, the portal was missing quite a few features that have since been added.

Pros

Running a managed services business, this tool covers exactly what we need to offer clients a complete 360 solution for both IT and communications. It's easy to get up and running, simple to manage day to day and we rarely run into any significant service issues.

Cons

On the pricing side, there are definitely cheaper options on the market but the level of service you get with Callroute justifies what you're paying for.

Pros

Everything is in one platform and it really feels like good value for the money. It's easy to use, the overall experience has been very positive and making any changes is simple to manage.

Cons

The only thing that could be better is the branding for end customers although that may also come down to time on our side.

Pros

Right from the setup stage, the support team was incredibly helpful and handled the initial issues quickly and efficiently. The system itself isnt difficult to understand and get configured.

Cons

Nothing has caused any issues so I dont have any complaints.

Pros

This app makes managing my work much easier and the team is very friendly to work with.

Cons

Overall everything has been working really well, but I wish there was better after hours support.

Pros

The platform is very easy to use and making changes or managing updates is simple and efficient.

Cons

It would be better if there were more options to customize colors and branding so staff can recognize the app more easily.

Pros

Having one portal to handle and oversee all of our global telephony needs has been a huge advantage.

Cons

There is nothing I genuinely dislike at this point. It is more about feature enhancements we have suggested to the developers and quite a few of those have actually been taken on board and implemented.