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Overview
Callroute offers voice connectivity for Microsoft Teams, aiding efficient hybrid calling and management. It bridges cloud platforms with existing systems for unified communication. Although reporting tools can be improved, its self-service portal makes it a strong choice for Teams phone handling.
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Starting Price
Custom
Callroute Specifications
- Call Recording
- Call Reporting and Analytics
- Real-Time Dashboard
- Call Routing
What Is Callroute?
Callroute is a cloud-based platform that connects Microsoft Teams to Public Switched Telephone Network (PSTN) carriers and analogue devices for full calling capabilities. It provides direct routing to enable external calls without restrictions. Users can manage numbers and policies through an intuitive portal. The system supports hybrid setups by linking on-premises equipment to cloud services. This resolves issues such as vendor lock-in, manual provisioning errors, and fragmented voice environments, enabling smoother business communication.
Callroute Pricing
Callroute offers flexible plans based on user count and required options, with a 14-day free trial available. These are as follows:
- Teams Phone Essentials: £4.95/user/month
- Teams Phone Advanced: £9.95/user/month
- Teams Phone Professional: Custom pricing
- Teams Phone BYOC: Custom pricing
Disclaimer: The pricing is subject to change.
Callroute Integrations
The software supports integration with multiple systems and platforms, such as:
- Avaya
- Microsoft Teams
- Webex Calling
- Cisco Secure Access
- Five9 software
Who Is Callroute For?
Callroute software is ideal for a wide range of industries and sectors, including:
- Finance
- Healthcare
- Education
- Retail
Is Callroute Right For You?
Seeking efficient Teams phone connectivity? Callroute unifies hybrid voice environments with direct routing and automation. It solves challenges such as complex migrations and manual number assignments, enabling smoother operations. The platform provides end-to-end encryption and meets global regulations through certified recording.
Still not sure if Callroute is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Callroute Features
Direct Routing Connectivity
The platform routes calls between Microsoft Teams and external carriers without needing extra hardware. Users can quickly configure connections in the portal for immediate use. This setup avoids the restrictions imposed by standard plans. It maintains call quality across environments.
Self-Service Management Portal
Administrators access a central interface to handle numbers, policies, and users independently. The portal displays real-time status and allows instant changes. This reduces dependency on external help. It provides clear visibility into configurations. Organizations gain control that speeds adjustments and improves oversight.
Automated User Provisioning
Rules based on directory data assign numbers and licenses to new users without manual input. The system applies policies consistently during onboarding. This cuts down on repetitive tasks. It minimizes assignment mistakes. Workflows become faster, allowing focus on core activities and better resource use.
Reporting And Analytics
Callroute features built-in tools that generate insights on usage, performance, and capacity. Dashboards show key metrics for monitoring. This identifies patterns effectively. Administrators adjust resources based on data. Informed choices lead to cost control and better planning.
Pros And Cons of Callroute
Pros
Reliable direct routing connectivity
Intuitive self-service portal
Efficient automated provisioning
Cons
Limited domestic minute pools
Restrictions on regional availability
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Frequently Asked Questions
What language does Callroute support?
Callroute primarily supports English language.
Does Callroute have a mobile app?
No, Callroute does not have a standalone mobile app.
What other apps does Callroute integrate with?
Callroute connects with Microsoft Teams, Cisco Webex, and more.
Does Callroute offer an API?
The vendor has not shared information about its API.
Who are the typical users of Callroute?
Callroute is commonly used in finance, healthcare, education, retail, and public sectors.
What types of pricing plans does Callroute offer?
Callroute price includes tiered plans starting at £4.95/user/month. Get a personalized Callroute cost estimate for your business.
What level of support does Callroute offer?
Callroute provides support via phone and ticketing system.