Callroute
Last Updated
Overview
Callroute offers voice connectivity for Microsoft Teams, aiding efficient hybrid calling and management. It bridges cloud platforms with existing systems for unified communication. Although reporting tools can be improved, its self-service portal makes it a strong choice for Teams phone handling.
Callroute Specifications
- Call Recording
- Call Reporting and Analytics
- Real-Time Dashboard
- Call Routing
Callroute Features
Direct Routing Connectivity
The platform routes calls between Microsoft Teams and external carriers without needing extra hardware. Users can quickly configure connections in the portal for immediate use. This setup avoids the restrictions imposed by standard plans. It maintains call quality across environments.
Self-Service Management Portal
Administrators access a central interface to handle numbers, policies, and users independently. The portal displays real-time status and allows instant changes. This reduces dependency on external help. It provides clear visibility into configurations. Organizations gain control that speeds adjustments and improves oversight.
Automated User Provisioning
Rules based on directory data assign numbers and licenses to new users without manual input. The system applies policies consistently during onboarding. This cuts down on repetitive tasks. It minimizes assignment mistakes. Workflows become faster, allowing focus on core activities and better resource use.
Reporting And Analytics
Callroute features built-in tools that generate insights on usage, performance, and capacity. Dashboards show key metrics for monitoring. This identifies patterns effectively. Administrators adjust resources based on data. Informed choices lead to cost control and better planning.
Pros And Cons of Callroute
Pros
Reliable direct routing connectivity
Intuitive self-service portal
Efficient automated provisioning
Cons
Limited domestic minute pools
Restrictions on regional availability
Callroute Reviews
Total 21 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars86%
4
Stars14%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Food Production, 51-100 employees
Less than a year
“fantastic support team”
Pros
Right from onboarding, the customer support has been excellent and the value for money has been really strong. They were very helpful throughout the entire process of getting the system changes in place.
Cons
There's nothing we've had an issue with. Even the web portal works very well especially for something we don't need to use that often.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Publishing, 500+ employees
Less than a year
“handy number management tools”
Pros
Getting started with it is easy and assigning numbers to users takes very little time. It's also simple to see which numbers are free which ones are already assigned and who they've been allocated to. The tagging system is especially helpful when it comes to reporting.
Cons
At times changes are made without any notice which can be frustrating. It also occasionally disconnects, then freezes or lags and some updates seem to take a while before they fully apply, possibly because of that lag.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Government Administration, 101-500 employees
More than a year
“quick to setup”
Pros
Assigning phone numbers to users with this is simple and the numbers are ready to use almost immediately with no noticeable delay before calls can be made. Whenever we've needed assistance, the customer support team has been consistently helpful.
Cons
One limitation is the small number of role options available in its portal. It would be much better to have more control over user permissions. For instance, running an AD sync shouldn't be restricted only to admins.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Frequently Asked Questions
Does Callroute have a mobile app?
No, Callroute does not have a standalone mobile app.
What language does Callroute support?
Callroute primarily supports English language.
Who are the typical users of Callroute?
Callroute is commonly used in finance, healthcare, education, retail, and public sectors.
Does Callroute offer an API?
The vendor has not shared information about its API.
What other apps does Callroute integrate with?
Callroute connects with Microsoft Teams, Cisco Webex, and more.
What types of pricing plans does Callroute offer?
Callroute price includes tiered plans starting at £4.95/user/month. Get a personalized Callroute cost estimate for your business.
What level of support does Callroute offer?
Callroute provides support via phone and ticketing system.