Last Updated
Overview
CallSource is a performance management and call tracking solution designed to maximize marketing ROI and improve agent performance. While the customer support may vary at times, its human-powered call scoring and 99.999% uptime ensure unparalleled data accuracy. Overall, CallSource's actionable insights make it a premier choice for high-stakes lead management.
CallSource Specifications
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
- CRM Integration
CallSource Features
Precision Call Tracking
The system assigns unique local or toll-free numbers to specific marketing campaigns to reveal which channels generate the highest traffic. This allows users to track the entire customer journey from an initial ad click to a final phone conversation.
Human-Verified Call Scoring
Unlike automated systems that struggle with context, CallSource employs expert human analysts to listen to and evaluate every recorded call. This ensures highly accurate lead qualification and provides objective data on how well staff are following prescribed company protocols.
Personalized Performance Coaching
Managers can utilize specific call recordings and scoring data to create tailored training programs for their sales teams. This module focuses on improving telephone skills and conversion techniques, directly resulting in higher booking rates and improved service levels.
DealSaver Real-Time Alerts
This feature monitors inbound calls for missed opportunities or poor handling and immediately notifies management via email or text. By receiving these instant updates, businesses can quickly reconnect with prospects before they turn to a competitor for services.
Reputation Management
The platform includes a dedicated module for monitoring and responding to online reviews across various social and industry-specific channels. Through the "Respond, Now!" service, businesses ensure professional engagement with customers to maintain a healthy and positive online presence.
Pros And Cons of CallSource
Pros
Detailed analytics for management sales reports
Targeted training for specific caller weaknesses
Real-time silent call quality monitoring
Cons
Significant system loading and speed delays
Short 30-day call data retention period
CallSource Reviews
Total 76 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars68%
4
Stars17%
3
Stars13%
2
Stars1%
1
Stars0%
Share your experience
Julios Kehinde
Retail, 1-10 employees
More than a year
“excellent tracking capabilities”
Pros
Something I really appreciated was the call tracking and recording feature, along with how well it recognizes calls and callers.
Cons
There are a few minor bugs and fixing them would make the overall quality even better.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Jacob Nabors
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
“helpful call classification”
Pros
One of the most useful parts is how it labels calls as a prospect, maintenance, current customer and so on. That makes it much easier to sort through conversations and check whether the team was able to convert a prospect into an appointment lead.
Cons
The platform does feel a bit slower compared to other systems.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
5
Functionality
5
Susan Payton
Marketing and Advertising, 11-50 employees
More than a year
“Quick rollout across clients”
Pros
Back when we were using Call Source, the feature set was much lighter than what they offer today but the software itself was extremely simple to work with. The platform felt very user friendly so there was barely any learning curve. That mattered a lot for us since we were introducing it across more than 200 clients.
Cons
When we were customers, Call Source didn't provide as many features as some of the competing products at the time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Frequently Asked Questions
Does CallSource have a mobile app?
No, CallSource does not offer a dedicated mobile app.
Does CallSource offer an API?
No, CallSource does not offer an API.
What types of pricing plans does CallSource offer?
CallSource offers custom pricing plans for its users starting at $1/minute for call tracking. Get a detailed Service cost breakdown tailored to your specific requirements.
What other apps does CallSource integrate with?
It integrates with DealerSocket, VinSolutions, MarketSharp, LeadPerfection, 8x8, Clarity, and VoIPTools.
What language does CallSource support?
The platform primarily supports English language.
What level of support does CallSource offer?
CallSource offers expert support via phone, email, and demo.
Who are the typical users of CallSource?
Typical users include automotive dealerships, home service contractors, healthcare providers, insurance agencies, marketing firms, and real estate professionals.