CallTools Reviews

Pros

I really appreciated how easy it was to integrate everything with our CRM. customer support was also fantastic as a point of contact throughout the process.

Cons

The learning curve was a bit steep at first. The initial setup isn't as simple as I expected.

Pros

The flexibility and customizability of both the campaigns and the dashboard are huge benefits for us.

Cons

I haven't encountered any issues so far, but I'll let you know if anything comes up in the future.

Pros

This software is very easy to use and fits my needs perfectly. I highly recommend it to others!

Cons

I have no complaints about the service or platform, it's been great overall.

Pros

The system and organization are excellent, and our Account Manager has been especially helpful in ensuring everything runs smoothly.

Cons

Everything was excellent, from the system to the customer support I received. The organization behind it is top-notch!

Pros

I had used Call Tools nearly two years ago, but stopped because I didn't need to make many calls. When I returned, I was reminded how great their customer support is and how much time it saves me. Their reps at Sales and Integrations were both incredibly supportive. During my CRM integration, I worked closely with customer support, who really understood my needs from the start, saving us a lot of time and effort. He made sure everything I wanted was set up, and even figured out ways to make things happen that I thought might not be possible. I really appreciate the personalized attention and the fact that we could meet over Zoom for screen sharing. This experience has been a game-changer!

Cons

The lack of weekend support was a downside for me. It delayed my ability to start using Call Tools by about two days.

Pros

Their customer service is amazing! Every time I have an issue, it's resolved the same day.

Cons

The complexity of the software was a bit overwhelming for me at first. It does take time to train yourself for this.

Pros

The leads it helps bring in, combined with the ease of use, have been great for our business.

Cons

It can be difficult to categorize certain calls for later reference, which sometimes makes it hard for me to find them.

Pros

Great customer support. They respond quickly and the tool itself is super easy to use, making dialing fast and efficient for us.

Cons

There wasn't anything I disliked. Everything was easy to use and user-friendly.

Pros

I was able to get through a lot of leads in a short amount of time. The training was excellent, and the support from the team was fantastic.

Cons

Not much negative to say but I would recommend using a USB headset. Bluetooth earbuds can cause connectivity issues.

Pros

I love many aspects of Call Tools. For instance, in real estate, I can configure a button to push a lead directly to my CRM or open a real estate website. That feature has been incredibly helpful. Additionally, the variety of call disposition options really helps me manage potential clients effectively.

Cons

It's not the easiest at first, but I understand why, it has so many capabilities that help me organize and segment contacts effectively.

Pros

They assigned us an outstanding representative, he helped me set everything up and now calling is seamless!

Cons

I honestly liked everything, nothing to complain about.

Pros

We love the ease of use and the setup process. Plus being able to review our calls has been really valuable.

Cons

It took a bit of time to figure out why we were having audio issues, but thanks to support, we got it fixed.

Pros

Call Tools has helped me run campaigns and dial multiple lines at once. It's significantly boosted my outreach and I highly recommend it. Our rep from the sales/account management team has also been a pleasure to work with.

Cons

There's a lot to navigate, which can feel overwhelming at first, but once you get started, it's very easy to use.

Pros

Our rep has been extremely helpful, knowledgeable and professional. I really appreciate the support they provided.

Cons

I loved the platform, it's been a great experience.

Pros

The ease of use and excellent customer service have made this tool indispensable for us. Our account manager is also fantastic to work with!

Cons

I have nothing bad to say about the platform or the service at all.

Pros

The fast response time from tech support and their thoroughness in resolving issues has ensured that our system is always running smoothly.

Cons

There's really nothing I don't like about Call Tools. It's been great.

Pros

Call Tools makes it easy for companies to conduct accurate telemarketing, which adds value to any engagement.

Cons

Call Tools is very dynamic, and there's nothing about it that detracts from its professional use.

Pros

The price is very reasonable for a dialer, and it works exceptionally well with our multiple campaigns.

Cons

The API is a bit complex, and I think the reporting features could be more robust.

Pros

Our experience with CallTools over the past year has been nothing short of exceptional. A big part of our success comes from the outstanding support provided by our sales representative. From the moment we integrated CallTools, they were there every step of the way, offering invaluable guidance and making sure everything was set up for maximum efficiency. His deep knowledge of both the product and our industry allowed for a seamless integration process, and his proactive approach has been key in helping us drive our business forward.

Cons

Initially, monitoring agents and generating reports was a bit challenging for us, but the reporting feature has improved significantly since then.