CallTrackingMetrics Reviews

“Lets us manage our marketing needs

Pros

I love that I can track all calls and conversations which allows me to manage our marketing needs more effectively and make data driven decisions.

Cons

The learning curve can be a bit steep, especially when it comes to filtering calls and displaying important call information efficiently.

“Amazing call support

Pros

Call tracking metrics does an excellent job navigating various messaging structures and helps maintain a consistent communication plan across all channels.

Cons

CallTrackingMetrics has completely eliminated communication issues that companies may encounter, which is a huge relief.

“It is amazing software

Pros

Call Tracking Metrics gives us the ability to truly understand our customer interactions, enabling us to better serve our clients and value both their time and ours.

Cons

The things I like least are likely more about training and usage challenges. For instance, I've had difficulty "forwarding" calls to my personal phone, transferring calls to others in the office, and the way it toggles between �Available� and �Not Available� seems inconsistent at times.

“I becaome a huge fan

Pros

I find call tracking metrics easy to use and affordable compared to other options. It plays a crucial role in scoring calls and feeding that call data back to Google Ads for optimization and conversion tracking, which really helps improve results.

Cons

Honestly, I don't have any complaints. It's a solid product, and their customer service has been very responsive whenever I've had questions.

“It enhances our efficiency

Pros

We rely on CallTrackingMetrics every day to measure the effort and productivity of each team member. In our competitive sales environment, it provides key indicators that lead to more sales and improved performance.

Cons

I don't really have any issues. It does exactly what we need it to do.

“Useful tool for tracking leads

Pros

The ability to listen to phone calls and assess the quality of incoming leads is a feature I really appreciate. It gives us valuable insights into how we can improve.

Cons

The user interface can feel a bit cluttered at times, especially when there's a lot going on at once, which can be distracting.

“Using it for almost a decade and loving it

Pros

CallTrackingMetrics has been a reliable partner for our agency for nearly a decade. We've used them for both our clients and our own business and they've never let us down.

Cons

Nothing specific stands out to me right now!

“Great way to track numbers

Pros

The features offered by Call Tracking Metrics are vast and far superior to Call Rail, especially in terms of call tracking and reporting.

Cons

The setup process isn't the easiest without a dedicated setup package, but the knowledge base has been quite helpful in navigating through it.

“Very user friendly

Pros

I really like the team view features of CTM and the platform is incredibly easy to use, which makes managing our operations a breeze.

Cons

I'm really happy with all the features that CallTrackingMetrics offers. They meet all our needs and then some.

“An effective call tracking solution

Pros

CallTrackingMetrics is feature rich but keeps things simple with a barebones approach. The software is intuitive, easy to use, and implements product features without any complexity. The user interface is clean, fast and easy to navigate.

Cons

Some of the newer product features, like Conversation Analytics, aren't as easily accessible, and you have to dig through the UI to find and implement them. The help center and knowledge base mostly cover basic topics, so more advanced guidance is needed.