Last Updated
Overview
CallTrackingMetrics is a robust software that is designed specifically for call centers. It offers a reliable call-tracking facility, provides intuitive analytics, and ensures smooth customer service. Though it lacks direct integration, it helps significantly boost your team's productivity. It helps enhance productivity by optimizing marketing strategies, resulting in better decision-making.
Overall Rating
Based on 10 users reviews
4.7
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
CallTrackingMetrics Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What is CallTrackingMetrics?
Overview
CallTrackingMetrics is an advanced call center software that helps enhance communication and productivity. It offers reliable call tracking and user-friendly analytics and guarantees seamless customer service. It assists users with tools like performance tracking, integration with other apps, and easy-to-use APIs, which empowers them to make better decisions. Most importantly, CallTrackingMetrics improves overall staff efficiency and optimization of marketing strategies. It suits small and large businesses and provides the insights to drive success.
CallTrackingMetrics Pricing
CallTrackingMetrics pricing is available through four plans:
- Marketing Lite: $79.00/month (billed monthly)
- Marketing Pro: $179.00/month (billed monthly)
- Sales Engage: $329.00/month (billed monthly)
- Enterprise: $1,999.00/month (billed monthly)/ Contact Sales for custom pricing
Disclaimer: The above prices are subject to change.
CallTrackingMetrics Integrations
CallTrackingMetrics software integrates with a wide range of apps; a few are mentioned as under:
- Google Analytics
- Google Ads
- HubSpot
- Salesforce
- Zoom
Who Is CallTrackingMetrics For?
CallTrackingMetrics is used by a diversified type of industries/sectors such as:
- Healthcare
- e-commerce
- Legal
- Finance
- Franchise
- Home services
- Agency
Is CallTrackingMetrics Right For You?
CallTrackingMetrics is the perfect choice if you are looking for a robust platform for efficient communication. This platform offers reliable, feature-rich call tracking that enhances customer service, boosts team productivity, and simplifies decision-making.
Are you still unsure whether CallTrackingMetrics is the perfect choice? Please contact our customer service staff at (661) 384-7070 so that you can make a better decision.
CallTrackingMetrics Features
Dynamic Number Insertion (DNI)
CallTrackingMetrics helps the users track which marketing campaigns drive phone calls by dynamically changing the displayed phone number based on the traffic source, providing accurate attribution and enhancing customer conversations.
Call Recording And Transcriptions
This robust feature allows you to record and review calls for quality assurance, training, and compliance. It also enables the users to quickly access specific calls or segments and use Keyword Spotting to automate insights and organize leads for effective follow-up.
Text Messaging
Text messaging is a powerful feature that lets businesses engage with customers via SMS. It captures text leads directly from your site with full attribution. It speeds up lead conversion with automated responses and expands your audience through bulk text campaigns.
Intelligent Routing Options
Intelligent routing ensures calls are routed based on various criteria to reach the right person or department. The users can benefit from advanced rules-based flows for personalized conversations and automate high-value interactions with flexible routing tools.
Automated Triggers
This feature streamlines processes by automating call routing, follow-ups, and data entry tasks. The users can create if/then conditions to personalize customer experiences and save strategies for global use across all subaccounts.
Pros And Cons of CallTrackingMetrics
Pros
User-friendly platform
Boosts team productivity
Intuitive and straightforward UI
Simplifies decision-making
Cons
Training and use issues
Knowledgebase is basic
Lacks direct integrations, according to some software users
CallTrackingMetrics Reviews
Total 10 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars30%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Warehousing, 51-100 employees
Less than 6 months
“Lets us manage our marketing needs”
Pros
I love that I can track all calls and conversations which allows me to manage our marketing needs more effectively and make data driven decisions.
Cons
The learning curve can be a bit steep, especially when it comes to filtering calls and displaying important call information efficiently.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
8
Media Production, 11-50 employees
More than a year
“Amazing call support”
Pros
Call tracking metrics does an excellent job navigating various messaging structures and helps maintain a consistent communication plan across all channels.
Cons
CallTrackingMetrics has completely eliminated communication issues that companies may encounter, which is a huge relief.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“An effective call tracking solution”
Pros
CallTrackingMetrics is feature rich but keeps things simple with a barebones approach. The software is intuitive, easy to use, and implements product features without any complexity. The user interface is clean, fast and easy to navigate.
Cons
Some of the newer product features, like Conversation Analytics, aren't as easily accessible, and you have to dig through the UI to find and implement them. The help center and knowledge base mostly cover basic topics, so more advanced guidance is needed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Frequently Asked Questions
Does CallTrackingMetrics offer an API?
Yes, CallTrackingMetrics offers an API.
What other apps does CallTrackingMetrics integrate with?
CallTrackingMetrics integrates with several apps like Salesforce, Zoom, Google Analytics, Google Ads, and HubSpot.
What language does CallTrackingMetrics support?
CallTrackingMetrics supports only the English language.
Does CallTrackingMetrics support mobile devices?
Yes, CallTrackingMetrics supports Android and iOS devices.
What types of pricing plans does CallTrackingMetrics offer?
CallTrackingMetrics price plans include Marketing Lite for $79.00/month (billed monthly/yearly), Marketing Pro for $179.00/month (billed monthly), Sales Engage for $329.00/month (billed monthly), and Enterprise for $1,999.00/month (billed monthly/yearly). Customized pricing is also available for the Enterprise plan by contacting Sales.
Who are the typical users of CallTrackingMetrics?
Typical users of CallTrackingMetrics are legal, finance, e-commerce, healthcare, home services, agency business, and franchises.
What level of support does CallTrackingMetrics offer
CallTrackingMetrics provides phone, live chat, email, FAQs/forums, and knowledgebase support.