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CallTrackingMetrics is a robust software that is designed specifically for call centers. It offers a reliable call-tracking facility, provides intuitive analytics, and ensures smooth customer service. Though it lacks direct integration, it helps significantly boost your team's productivity. It helps enhance productivity by optimizing marketing strategies, resulting in better decision-making.

CallTrackingMetrics Specifications

Interactive Voice Response (IVR)

Call Recording

Call Monitoring

Call Reporting and Analytics

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What is CallTrackingMetrics?

Overview

CallTrackingMetrics is an advanced call center software that helps enhance communication and productivity. It offers reliable call tracking and user-friendly analytics and guarantees seamless customer service. It assists users with tools like performance tracking, integration with other apps, and easy-to-use APIs, which empowers them to make better decisions. Most importantly, CallTrackingMetrics improves overall staff efficiency and optimization of marketing strategies. It suits small and large businesses and provides the insights to drive success.

CallTrackingMetrics Pricing

CallTrackingMetrics pricing is available through four plans:

  • Marketing Lite: $79.00/month (billed monthly)
  • Marketing Pro: $179.00/month (billed monthly)
  • Sales Engage: $329.00/month (billed monthly)
  • Enterprise: $1,999.00/month (billed monthly)/ Contact Sales for custom pricing

Disclaimer: The above prices are subject to change.

Get CallTrackingMetrics cost according to your business requirements.

CallTrackingMetrics Integrations

CallTrackingMetrics software integrates with a wide range of apps; a few are mentioned as under:

Watch the free CallTrackingMetrics demo to learn more about its integrations.

Who Is CallTrackingMetrics For?

CallTrackingMetrics is used by a diversified type of industries/sectors such as:

  • Healthcare
  • e-commerce
  • Legal
  • Finance
  • Franchise
  • Home services
  • Agency

Is CallTrackingMetrics Right For You?

CallTrackingMetrics is the perfect choice if you are looking for a robust platform for efficient communication. This platform offers reliable, feature-rich call tracking that enhances customer service, boosts team productivity, and simplifies decision-making.

Are you still unsure whether CallTrackingMetrics is the perfect choice? Please contact our customer service staff at (661) 384-7070 so that you can make a better decision.

CallTrackingMetrics Features

CallTrackingMetrics helps the users track which marketing campaigns drive phone calls by dynamically changing the displayed phone number based on the traffic source, providing accurate attribution and enhancing customer conversations.

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This robust feature allows you to record and review calls for quality assurance, training, and compliance. It also enables the users to quickly access specific calls or segments and use Keyword Spotting to automate insights and organize leads for effective follow-up.

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Text messaging is a powerful feature that lets businesses engage with customers via SMS. It captures text leads directly from your site with full attribution. It speeds up lead conversion with automated responses and expands your audience through bulk text campaigns.

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Intelligent routing ensures calls are routed based on various criteria to reach the right person or department. The users can benefit from advanced rules-based flows for personalized conversations and automate high-value interactions with flexible routing tools.

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This feature streamlines processes by automating call routing, follow-ups, and data entry tasks. The users can create if/then conditions to personalize customer experiences and save strategies for global use across all subaccounts.

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Pros and Cons of CallTrackingMetrics

Pros

  • User-friendly platform
  • Boosts team productivity
  • Intuitive and straightforward UI
  • Simplifies decision-making

Cons

  • Training and use issues
  • Knowledgebase is basic
  • Lacks direct integrations, according to some software users

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Frequently Asked Questions

Yes, CallTrackingMetrics offers an API.