Shaun M.
Broadcast Media, 1-10 employees
More than a year
“Fantastic team and reliable support”
Pros
Everything has been excellent. The staff is amazing and stays very involved and always comes through. They're a fantastic team to work with.
Cons
Honestly I have no complaints at all. I have loved everything about it and it has made running the business much easier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shannon N.
Marketing and Advertising, 1-10 employees
More than a year
“packed with useful tools”
Pros
It delivers excellent customer service. Their team is very solution-focused and always working to grow, improve and build new tools and features for customers. Having a turnkey provider like Dial800 at a fair price really helps keep my business operating without issues.
Cons
I don't really like the cost tied to inactive TFNs. That's not really a criticism of the tool since those fees are pretty standard across the industry when keeping TFNs with a RespOrg. But it's still an extra expense I don't enjoy seeing on the invoice every month.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chuck Z.
Consumer Goods, 51-100 employees
More than a year
“complete reporting and routing tool”
Pros
Dial 800 is a company we plan to stick with for the long haul. They're highly professional and truly top notch. Everything we need for reporting and call routing is available in one place.
Cons
We honestly haven't been able to find anything wrong with this system. It handles every function we need it to perform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erica C.
Consumer Goods, 51-100 employees
More than a year
“Flexible call routing wins”
Pros
Being able to manage and tailor our incoming calls is essential to how our lead system works. The software is very simple to use and whenever help is needed, customer support is always available!
Cons
There's definitely a bit of a learning curve at first which is pretty normal with most systems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yolanda G.
Marketing and Advertising, 1-10 employees
More than a year
“efficient campaign call tracking”
Pros
Keeping track of calls from a campaign is very efficient with this software. It's easy and simple to use.
Cons
I'd suggest cutting down on the number of clicks across the site or adding a simpler way to search by DNIS.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Richard F.
Marketing and Advertising, 1-10 employees
More than a year
“Dependable call tracking insights”
Pros
Call tracking and recording have been really useful. We can monitor responses and make sure the traffic we generate is being handled properly.
Cons
Nothing to complain about. It does exactly what we need it to do.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Paul Y.
Automotive, 11-50 employees
More than a year
“great value for price”
Pros
Getting started with CallView 360 was quick and setting up call routing has been just as easy. It's also affordable enough that we can include it without charging customers anything extra or just pass along a small nominal fee when needed.
Cons
We're happy with it as it is. Our longtime company rep has also been very responsive to what we need and always takes the time to understand our requests, whether it's related to the software itself or training.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10