CallView 360: Pricing, Free Demo & Features

Name: CallView 360
Rating: 5 (7 reviews)

Last Updated Jun 18, 2026

Key Takeaways

Generated from the text of customer reviews

CallView360 by Dial800 is a call tracking and analytics platform used by marketing teams, sales departments, and contact centers. It suits organizations relying on phone-based lead generation. Users often value visibility into call performance and marketing results. However, some note that reviewing detailed call records can take time. Recently, Dial800 introduced ‘VoiceInsights AI’ across its analytics platform, adding transcription and more, which can also benefit CallView360 users.

Our Verdict

The software is a solid choice for businesses that rely on phone inquiries to measure marketing results and understand lead sources. The pricing tends to be considered on the higher side for smaller teams. Larger organizations with steady call volume are more likely to see long-term value that balances the cost. We recommend it for businesses focused on improving advertising decisions and tracking lead quality.

Overall Rating

Based on 7 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

$50

per month (Basic plan)

CallView 360 Specifications

Interactive Voice Response (IVR)
Call Recording
Call Reporting And Analytics
CRM Integration
Real-Time Dashboard
Speech Analytics
Call Routing
Cloud-Based Calling
Call Monitoring
Omnichannel Support

View All Specifications

What Is CallView 360?

CallView360®, a part of Dial800, serves as a comprehensive call management and attribution platform that bridges the gap between offline calls and online marketing efforts. It provides businesses with tools like dynamic number insertion and tracking, custom tag management, 100+ pre-programmed KPI reports, and AI-driven speech analytics to identify high-performing campaigns. By serving marketing agencies and high-volume sales teams, it ensures that every inbound interaction is captured, analyzed, and routed to the most qualified agent to maximize conversion rates.

What Is CallView 360 Best For?

CallView360 is best known for its ‘Tag Management’ feature, which adds extra context to call records for reporting and marketing attribution. Custom tags capture information from customer actions such as website visits or responses to ads, helping teams understand campaign performance without technical setup. It is simple to configure and does not require coding. Users can also send call data to Google Analytics or choose from five available tag types.

How Much Does CallView 360 Cost?

The vendor offers a starting price of $50/month for the Basic plan. Other plans are:

Power: $225/month
Enterprise: $500/month

Each plan comes with an annual term. Paid add-on features are also provided, including Call Recording $25/1,000 minutes (Basic) and $25/5,000 minutes (Power and Enterprise), and PII Redaction $15/1,000 minutes (Basic) and $25/5,000 minutes (Power and Enterprise).

Additionally, users may incur extra costs. The following figures are estimates, and actual costs may vary depending on services selected and provider terms.

Integration Fees: $500–$5,000
Implementation / Setup Fees: $500–$2,000
Onboarding Services: $500–$1,000
Data Migration: $500–$3,000
Training And User Enablement: $300–$2,000
Advanced Analytics Add-ons: $25–$50/month
Extra Call / Voice Minutes (overages): $0.02–$0.06/min
Call Recording / Storage Fees: $0.03/min
SMS / Text Messaging Usage: $0.03/message
Additional Phone Numbers: $10–$25/number/month
Dedicated Account Management: $50–$500/month

Users feel that the pricing is steep for smaller teams. While base plans appear manageable, added fees for setup and usage quickly raise the overall cost. Many find it harder to predict total spending and budget comfortably for ongoing use.

Request a personalized CallView 360 price estimate for your business today!

Disclaimer: The pricing is subject to change.

CallView 360 Integrations

The software integrates with multiple CRM systems and platforms, including:

Salesforce
HubSpot CRM software
Google Ads
Zendesk
Google Analytics
Microsoft Advertising
Roundtrip

How Does CallView 360 Work?

Here is a simple step-by-step guide to navigating the platform:

Start by logging into your CallView360 account
Open the main dashboard from the home screen
Select the ‘Calls’ tab to view real-time call activity and filters
Switch to the ‘Texts’ tab to review and manage SMS conversations
Go to the ‘Callers’ section to see caller-level details and history
Open ‘Analytics’ to review performance trends and KPI insights
Use the ‘Reports’ section to create, export, or schedule call data reports

Watch a free CallView 360 demo to get a visual walkthrough of its key workflows.

Who Is CallView 360 For?

CallView360 software is ideal for a wide range of industries and sectors, including:

Digital marketing agencies
Healthcare providers
Real estate firms
Financial services
Insurance providers
Legal practices
Retail and e-commerce

CallView 360 Use Cases

Based on our analysis of user reviews and CallView360’s current capabilities, we have identified key scenarios where this software is a good fit:

Growing Marketing Teams Needing Attribution Visibility

As marketing teams expand their advertising efforts, knowing which campaigns drive qualified phone leads becomes more important. CallView360 gives teams a clearer view of where inbound calls come from and how those calls connect to marketing activity. As call volume increases, this information helps teams evaluate campaign performance with greater confidence and make more informed decisions about future spending.

Multi-Location Organizations Managing Scattered Call Activity

Businesses with several locations often struggle to see how each site is handling incoming calls. CallView360 is used in these environments to bring call information from different branches into one place. This makes it easier to notice differences in how calls are being handled across locations. Over time, leadership teams use this view to understand where customer response may be inconsistent.

Agencies Managing Advertising Work Across Multiple Clients

Digital marketing agencies that handle several clients at once often need a way to separate call outcomes by account. In these cases, CallView360 is typically used to keep call data organized so it matches each client’s campaigns. While its interface may seem data-heavy for beginners, its advanced IVR mapping, real-time lead distribution, and granular campaign tracking become part of the reporting process when agencies explain how advertising activity connects to real phone conversations. This is particularly helpful when clients want clearer visibility into lead quality.

Sales-Focused Organizations With Steady Inbound Call Flow

Some companies rely heavily on phone calls as part of their sales process. For these teams, CallView360 is used to review how incoming leads are being handled once they reach the phone. It also helps managers understand which marketing sources are bringing in more serious inquiries. A common point in user feedback is that having structured call records makes it easier to evaluate performance over time, especially when call volume is high.

Is CallView 360 Right For You?

CallView360 is an excellent fit if your business relies on high-volume inbound calls and requires precise ROI measurement for diverse marketing channels. Its standout feature is the AccuRoute system, which optimizes lead flow through intelligent routing logic. This software has consistently earned recognition for its innovation in call tracking and attribution. The software also benefits from its parent company Dial800’s security measures, including FCC-licensed and HIPAA-compliant.

Still doubtful if CallView360 is the right fit for you? Contact us at (661) 384-7070 for further guidance.

CallView 360 Features

Intelligent AccuRoute Management

This feature utilizes specialized technology to direct callers based on geographic location, time of day, or specific campaign parameters. It ensures that prospects reach the correct department immediately, significantly reducing wait times and improving the overall experience for callers.

See How It Works

Dynamic Number Attribution

Users can track which specific marketing keywords or advertisements triggered a phone call through automated number insertion. This allows businesses to allocate budgets toward high-performing channels while eliminating wasteful spending on ineffective campaigns by providing accurate, minute-by-minute data.

See How It Works

AI-Driven Voice Insights

The platform automatically transcribes calls and uses artificial intelligence to detect sentiment, keywords, and customer intent. This helps managers identify training opportunities for agents and extract valuable market insights without having to manually listen to every single recording.

See How It Works

Customized Lead Qualification

The software includes a routing designer that allows users to create complex phone menus and automated responses. This streamlines the customer journey by providing self-service options and ensuring that every inbound lead is qualified before reaching live agents.

See How It Works

KPI Reporting Dashboards

Administrators can build personalized reports and dashboards to monitor key performance indicators such as call duration and conversion rates. These visual tools provide a clear overview of call center health, enabling data-driven decisions to optimize staff performance and profitability.

See How It Works

Pros And Cons of CallView 360

A quick look at CallView 360's strengths and weaknesses to
help you decide if it's the right fit

Pros

AI insights optimize marketing campaign outcomes
Solution-oriented staff provides exceptional customer support
Turnkey solution maintains smooth business operations

Cons

Manual reporting tasks interrupt daily workflows
Occasional velocity issues delay data access

CallView 360 Pricing

An overview of CallView 360 pricing plans to help you
choose the best option for your team and budget.

Basic	Power	Enterprise

Call Queueing Basic Reporting Dashboard Routing Designer DNIS Tagging Target Tagging	Everything in Basic, plus: Dynamic Number Insertion Real-Time Events Advanced Reporting	Everything in Power, plus: RoundTrip® API Agency Login (Subaccounts) Dedicated Account Manager

Disclaimer: The pricing details were last updated on Sep 14, 2026 from the vendor's website. Please contact us for a tailored pricing list.

CallView 360 Reviews

Insights from real users on CallView 360’s features,
performance, and overall experience.

Total 7 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Shaun M.

Broadcast Media, 1-10 employees

More than a year

5.0

May 2024

“Fantastic team and reliable support”

Pros

Everything has been excellent. The staff is amazing and stays very involved and always comes through. They're a fantastic team to work with.

Cons

Honestly I have no complaints at all. I have loved everything about it and it has made running the business much easier.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Shannon N.

Marketing and Advertising, 1-10 employees

More than a year

5.0

April 2024

“packed with useful tools”

Pros

It delivers excellent customer service. Their team is very solution-focused and always working to grow, improve and build new tools and features for customers. Having a turnkey provider like Dial800 at a fair price really helps keep my business operating without issues.

Cons

I don't really like the cost tied to inactive TFNs. That's not really a criticism of the tool since those fees are pretty standard across the industry when keeping TFNs with a RespOrg. But it's still an extra expense I don't enjoy seeing on the invoice every month.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Chuck Z.

Consumer Goods, 51-100 employees

More than a year

5.0

March 2024

“complete reporting and routing tool”

Pros

Dial 800 is a company we plan to stick with for the long haul. They're highly professional and truly top notch. Everything we need for reporting and call routing is available in one place.

Cons

We honestly haven't been able to find anything wrong with this system. It handles every function we need it to perform.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 7 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Who are the typical users of CallView360?

Typical users include digital marketing agencies, healthcare providers, real estate firms, and high-volume sales teams. Its strategic data benefits make it a compelling choice for optimizing marketing ROI.

What types of pricing plans does CallView360 offer?

CallView 360 offers; Basic at $50/month, Power at $225/month, and Enterprise at $500/month plans billed on an annual term. Get a detailed CallView 360 cost breakdown tailored to your specific requirements.

Does CallView360 offer an API?

Yes, CallView360 includes API access through Dial800's open API framework.

Does CallView360 have a mobile app?

No, CallView360 does not offer a mobile app for its users.

What other apps does CallView360 integrate with?

It integrates with Salesforce, HubSpot, Google Ads, Zendesk, Google Analytics, Microsoft Advertising, and Roundtrip.

What level of support does CallView360 offer?

CallView360 offers expert support via email, phone, ticketing, and knowledge base.

What language does CallView360 support?

The software primarily supports English language.

CallView 360

Key Takeaways

Our Verdict

Overall Rating

Rating Distribution

Starting Price

$50

CallView 360 Specifications

What Is CallView 360?

What Is CallView 360 Best For?

How Much Does CallView 360 Cost?

CallView 360 Integrations

How Does CallView 360 Work?

Who Is CallView 360 For?

CallView 360 Use Cases

Growing Marketing Teams Needing Attribution Visibility

Multi-Location Organizations Managing Scattered Call Activity

Agencies Managing Advertising Work Across Multiple Clients

Sales-Focused Organizations With Steady Inbound Call Flow

Is CallView 360 Right For You?

CallView 360 Features

Pros And Cons of CallView 360

Pros

Cons

CallView 360 Pricing

Basic

Power

Enterprise

$50per month (annual term)

$225per month (annual term)

$500per month (annual term)

CallView 360 Reviews

Frequently Asked Questions

Who are the typical users of CallView360?

What types of pricing plans does CallView360 offer?

Does CallView360 offer an API?

Does CallView360 have a mobile app?

What other apps does CallView360 integrate with?

What level of support does CallView360 offer?

What language does CallView360 support?

What Is CallView 360?

What Is CallView 360 Best For?

How Much Does CallView 360 Cost?

CallView 360 Integrations

How Does CallView 360 Work?

Who Is CallView 360 For?

CallView 360 Use Cases

Growing Marketing Teams Needing Attribution Visibility

Multi-Location Organizations Managing Scattered Call Activity

Agencies Managing Advertising Work Across Multiple Clients

Sales-Focused Organizations With Steady Inbound Call Flow

Is CallView 360 Right For You?