Car Wars Reviews

Pros

One thing I really appreciate is how transparent it is. You can see production across the board which makes it much easier to stay informed about what's going on.

Cons

The part I don't care for is that a texting conversation has to be owned by one person which feels a bit limiting.

Pros

Keeping tabs on calls is the part I appreciated most with this software. It makes it simple to monitor calls that were made, missed and logged and staying on top of follow ups is just as easy.

Cons

If I had to point out one thing, it would be helpful to have some kind of notification alert or icon that highlights recent activity.

Pros

Something I really appreciate is being able to monitor exactly how many calls are being made, whether that's by day, by month and more. It's also really useful that the software lets you view different call metrics which gives a much better overall picture of performance.

Cons

Honestly, nothing specific comes to mind that needs improvement right now because the software feels very polished, efficient and high quality across the board.

Pros

Between the call recording, AI features and in person screening, this has been a really strong setup overall.

Cons

At times, tracking can be delayed and the AI occasionally makes mistakes with call transcription and ratings.

Pros

Using this as both an agent and now in management has given me a clear view of how useful the program is from each side. When I was taking calls, the recordings made it possible to listen back to my own conversations during reviews. On top of that being able to pull up any call tied to a customer, whether it was handled by me or by a salesperson, helped me stay fully informed on every interaction involving that customer. From the management side, the metrics make it much easier to track how the team is performing and pinpoint the areas where coaching is needed most. Being able to review calls directly with an agent or salesperson also gives the right context to coach them more accurately and help improve their overall phone skills.

Cons

One issue that comes up at times is the voice recognition not correctly matching the speaker which can result in the wrong representative being identified on a call. When that happens, it creates extra work because someone has to go back into the system and manually correct the recognition error. It would also be helpful to have a feature where a missed call is removed from the missed call count if a return call is made within a set timeframe, such as within 12 hours. That would give a more accurate picture of which calls were truly never returned.