Car Wars Reviews

Pros

Having this feels like an extra set of eyes on our customer interactions and the quick call recaps are a real time saver.

Cons

Every now and then it assigns calls to the wrong call takers but that can be corrected quickly with the quick edit button.

Pros

Right out of the gate, this product has felt pretty solid and it works wonderfully when it's used the right way. We still consider it pretty new on our side and we keep discovering more ways to make use of it all the time which has been a really positive experience.

Cons

At this point, there really aren't any cons for me to mention.

Pros

Working with our customer service rep has been a really positive experience. He's always pleasant to deal with, answers every question I have and consistently follows up without leaving me waiting.

Cons

Occasionally, I don't receive alerts for missed calls or text messages. Aside from that, I really can't think of any other problems.

Pros

From start to finish, the support team stayed attentive, informed and consistently ahead of everything to make sure our needs were covered. They made the whole process feel super easy and stress free and really went the extra mile to deliver the best possible outcome. If you want someone who genuinely looks out for you and knows how to handle things the right way, this product is the way to go. Highly recommend!

Cons

There is nothing negative to point out.

Pros

After using this for a while I can say that working with our customer support rep through CarWars has been a real asset for our company. His dedication, strong attention to detail and consistent ability to deliver results have made a meaningful impact on our team's success.

Cons

Everything works really well and I have no complaints.

Pros

They have the best agents we could ask for. The support team is always helpful and quick to answer every question we have!!!!!!!!!

Cons

Honestly, I don't have anything negative to say. The site has been very useful and a really valuable tool for our dealership.

Pros

This has helped us cut down lead response time, improve call tracking and keep the team more accountable which has had a positive impact on our sales results.

Cons

At times, call transfers were delayed and the interface was not always easy to navigate when trying to handle quick follow up but overall it has been very good.

Pros

More than anything, it's the convenience of this app that stands out to me. It makes my work a lot simpler and helps me be more efficient overall.

Cons

I haven't run into anything I dislike about it yet. I'll definitely be recommending it and spreading the word.

Pros

Car Wars has been a game changer for our team. The team behind the product made sure we had and continue to have a great experience using this and we've really enjoyed everything so far.

Cons

Sometimes, it loads a bit slowly which can create delays during high volume calling periods. That said, it's really just a minor nitpick.

Pros

Using this has been exceptional from start to finish. It has felt truly top tier in every way possible.

Cons

So far, I honestly can't think of any downsides. My time with Car Wars has gone beyond what I expected.

Pros

It helps us stay on top of our customer base and keeps daily operations moving in the right direction making it easier to keep up with customer needs and follow through consistently.

Cons

It can feel very aggressive in its approach at times. There are also situations where callers do not document interactions correctly so checking the dealership notes in the CRM is still important before handling follow up.

Pros

The platform is simple to use, very useful and the support team made everything clear and easy to understand. I'd definitely recommend it.

Cons

Nothing to complain about.

Pros

Right from the start, this has been worth every penny. It really helps us spot problems in our phone related processes and the support has been absolutely amazing. It's simple to start using from day one and we rely on it every week for reporting and catching areas where things might be slipping.

Cons

Getting it connected to our CRM was a bit frustrating but that was due to our CRM rather than Car Wars. Honestly, without the team's support, we would not have been able to get it set up on our own so their support team truly is top notch.

Pros

After more than 20 years working with dealership phone systems, this is the best solution I've used. Between call tracking, recording, coaching and reporting, this helps our team perform better and makes sure our guests get the experience we want them to have.

Cons

I don't have any complaints.

Pros

Partnering with our customer service rep at Car Wars has been an excellent experience. She's knowledgeable, quick to respond and genuinely committed to helping our team do well. Her support has made a real difference in how we track performance, improve call handling and create stronger accountability across the team. It is already a very capable platform but having someone to guide us through it really takes the experience to another level. I'd absolutely recommend both the software and the support team!

Cons

We're still running into issues with agent lines when it comes to telling the dealership apart from the assigned area code. If that could be resolved, it would be even better.

Pros

Its been 6 years since we've started using this platform and it continues to deliver strong value and reliable performance. The call tracking technology is outstanding and truly stands out in the industry, with tools that provide measurable results. Support has also been excellent the whole time, consistently responsive and helpful whenever needed. Our account rep has been exceptional as well, always proactive and genuinely invested in our success as a partner. The insights and tools have made a real impact on our dealership's performance.

Cons

Over the years, it has consistently exceeded expectations and continued to provide value. Honestly, I can't point to a single downside.

Pros

The standout features for me are the call recording and call tracking. They make it simple to stay on top of my sales targets and keep a clear record of every conversation I've had with customers.

Cons

Honestly, I can say this has been an excellent product. After using it for nearly a year, I still haven't come across any drawbacks myself.

Pros

This app does a solid job of keeping track of how many calls each employee handles and it records both incoming and outgoing calls reliably.

Cons

The Human Review feature is wrong more often than it should be which makes it hard to trust.

Pros

Using this has been an incredible experience so far and the "search for a call" feature is especially simple to use and really helpful.

Cons

At this point, I honestly can't think of any downsides to Car Wars.

Pros

Fast responses and feedback make this one of the best accessories to have.

Cons

Theres nothing to complain about, I love it and it's the best thing to have.