“useful transcription feature”

Pros

The call transcription is really useful, the call insights add helpful context and features like Battle Cards and Game Tapes make it much easier to review conversations and stay prepared.

Cons

A drawback is that it appears as a participant during the call which can sometimes make clients suspicious. We have to explain in advance that our note taking app will be joining the meeting. It would be much better if it could operate more discreetly.

“Quick setup”

Pros

Everything has been good so far. It comes with nice features and it's simple to use and get implemented.

Cons

At this point, everything has been going well. I haven't come across any drawbacks yet.

“amazing CRM hygiene”

Pros

A feature that really stands out is the call recording and transcription and I also appreciate the deal warnings that show the engagement level for each interaction. That visibility makes a big difference in keeping the CRM clean and up to date which is essential for any salesperson.

Cons

I haven't really come across any major downsides though I do know their team is still working on a few upcoming features that should make the product even better.

“Smooth client insights boost”

Pros

Getting this up and running was incredibly quick and our clients seem to understand the reason we use it. It has made a huge difference in client management especially when it comes to reviving stalled projects and getting a clearer handle on complex needs and requests. Being able to replay calls, rewatch them and review the transcript gives me a lot of flexibility in how I support different client situations.

Cons

One thing I really wish existed is a simple line on calls that makes it clear this tool is not a person but a note taking app. Even something as simple as changing the Zoom name to "Clari note taker" would help so we do not have to spend the first few minutes of every call explaining what this app is.

“helpful call analytics”

Pros

Recording sales calls isnt hard and the call analytics are genuinely useful especially the talk ratio feature.

Cons

Its written transcripts aren't accurate enough to rely on or share in formal situations.

“I really appreciate the reminders”

Pros

One feature that's been especially useful is the prompt that lets me know when I've been talking too long or starting to monologue. It also brings up battle cards automatically whenever a competitor is mentioned which is really helpful during calls. Since I tend to be a bit long winded, the reminder to pause and ask a question has genuinely helped me keep conversations more balanced.

Cons

The transcripts do have an issue at times where spoken words get assigned to the wrong person. If someone who wasn't actually on the call were reading the transcript by itself, it could definitely be confusing.

“High value product”

Pros

It was easy to get started and using it day to day has been just as simple. It's a great conversational AI that does what I need without the high price tag you get with Gong and similar tools.

Cons

Microsoft Teams integration still needs some attention. I'm not sure which side of the connection is causing it but it can be glitchy at times when working with Teams.

“presentation coaching that helps”

Pros

Having this tool lets me look back at my presentation skills and understand where I can improve which has been really helpful.

Cons

Honestly, the AI can be a little buggy at times and its speech recognition doesn't always pick up what's being said as accurately as I expected.

“smart battle cards on calls”

Pros

A feature I keep coming back to is the battle cards, you can save them and set them to appear automatically when certain keywords come up during a call.

Cons

Up to this point, I haven't run into any problems.

“good for reviewing feedback notes”

Pros

Being able to record calls and review feedback notes has been really useful. The interface also makes it very convenient to listen back to calls.

Cons

Its landing page that appears before calls could be better. I'm not a fan of the current setup and process.

“call recordings that really help”

Pros

This tool has been a huge help in my day to day work as an SDR. Having every call recorded and transcribed makes a big difference. I can quickly pull up the transcript, skim through it to refresh my memory on what was said, keep my notes current and share useful account details with the AE before a demo.

Cons

The only problem I've run into is that it occasionally doesn't join my Zoom calls right away and ends up hopping in partway through the conversation. When that happens, it feels a little awkward and can interrupt the natural flow. It's only happened a couple of times and I've already flagged the bug to the support team.

“battle cards boost every call”

Pros

I really love the "battle cards" feature. It helps me a lot when objections or unexpected questions come up around specific topics I may not have been fully prepared for.

Cons

There's nothing I dislike in any major way but I do wish it could also track how many filler words I use during a call so I could be more aware of them and work on reducing that count.

“powerful features”

Pros

There are a lot of impressive features here and they all perform really well.

Cons

At first, I ran into a few issues with the Teams integration but it appears to be working fine now.

“strong integrations”

Pros

It has been a fantastic solution for our sales team when it comes to replaying and reviewing sales calls. It connects really well with platforms like Google, Zoom, HubSpot, Microsoft and others which helps make sure calls across different channels are captured and recorded without gaps.

Cons

A few of the transcriptions are not fully accurate. That said, with any tool that relies on voice and speech analysis some mistakes are expected. In our case, it wasn't a big enough issue to change the decision to keep using this app.

“sales tracking that shines”

Pros

From the user experience to the sales tracking, everything has worked really well for us. We've used it to train our team and support a range of other activities and it has performed flawlessly throughout.

Cons

Honestly, I can't point to any drawbacks. It's been a perfect tool for us to use.

“accurate recordings and translations”

Pros

The call recording tools and AI translations have been excellent and the translations are very accurate.

Cons

Dashboard UI feels a bit crowded so it can be hard to keep track of everything on the page.

“Solid deal insights”

Pros

This does a fantastic job tracking calls and giving me visibility into deal insights I simply didn't have access to before.

Cons

So far, I really don't have anything to complain about.

“helpful call reviews”

Pros

Being able to go back through customer calls has been really helpful for making sure I didn't miss any action items, feature requests, support tickets or other follow ups. The snippet feature is also something I use a lot and really appreciate.

Cons

One thing I'd like improved is the recording review screen. I can't make it larger which makes it harder to clearly see a shared screen during playback.

“great onboarding experience”

Pros

Right from day one, this has been really valuable for onboarding new employees and helping them get up to speed in their role quickly.

Cons

I haven't run into any downsides yet. It's also been very helpful for call coaching and gives the sales team useful support through asynchronous coaching.

“user friendly for daily use”

Pros

Using it day to day has been going well which is something I really appreciate as an everyday user.

Cons

At times, the recorder runs into an issue and doesn't join my Zoom call.