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Overview
Cloud Call Recording transforms Microsoft Teams into a capable contact center with integrated call recording and support departments to manage queues and compliance effortlessly. While its user interface can use some improvements, its effortless integration and complaince make it a strategic choice for hybrid teams.
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Starting Price
Custom
Cloud Call Recording Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting And Analytics
- Omnichannel Support
What Is Cloud Call Recording?
Cloud Call Recording, now called ConnectPro, is a native Microsoft Teams call center solution designed for informal agents in departments like HR, IT, and sales. It bridges the gap between basic Teams calling and expensive enterprise solutions.
Its key features include skill-based routing, real-time analytics, and compliant call recording software. By leveraging the Microsoft ecosystem, it helps businesses simplify communication, ensure regulatory compliance, and improve customer satisfaction without complex infrastructure.
Cloud Call Recording Pricing
This pricing for Cloud Call Recording is based on user licenses. The four options include:
- 25-100 users: £3.50/user/month
- 100-249 users: £2.50/user/month
- 250-1000 users: £1.50/user/month
- 1000+ users: £1.20/user/month
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Cloud Call Recording Integrations
Who Is Cloud Call Recording For?
Cloud Call Recording is ideal for a wide range of industries and sectors, including:
- Healthcare
- Recruitment
- Legal
- Call centers
- Retail
- Manufacturing
Is Cloud Call Recording Right For You?
Cloud Call Recording is the ideal fit for organizations deeply invested in Microsoft Teams that need more than standard call queues. It specifically suits informal contact centers requiring professional features like call recording efficiency and live analytics without the high price tag. Cloud Call Recording adheres to GDPR requirements, which makes it a secure choice.
Still unsure whether Cloud Call Recording is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Cloud Call Recording Features
Omnichannel Interaction Management
ConnectPro allows businesses to handle customer messages through phone calls webchat WhatsApp SMS and email all in one place. This single platform makes support faster and steadier because staff can work together easily inside Microsoft Teams.
Real-Time Performance Metrics
Managers and staff can see live data right away such as how many people are waiting in line and how well the team is doing. This clear view is made for teams working from different places to make sure customers always get great service no matter where the staff is located.
AI Voice Agents And Self-Service
The system uses smart voice bots to answer common customer questions at any time of day or night so people can help themselves. By taking care of simple tasks automatically the technology makes sure customers get answers fast and lets human staff focus on more difficult problems.
Automated Agent Productivity Tools
Work becomes easier with a tool called Agent Assist which types out live notes and makes short summaries of every conversation. These features cut down on boring office work and note taking so that staff can finish their tasks more quickly and move to the next customer.
Pros And Cons of Cloud Call Recording
Pros
Provides simplified internet calling functionality
Offers support for live monitoring and helpful call tagging
Excellent management of call record databases
Cons
Variable cloud storage facilities could offer more flexibility
Bandwidth requirements can be on the higher side
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Frequently Asked Questions
Who are the typical users of Cloud Call Recording?
Cloud Call Recording features are designed for businesses in industries and sectors like manufacturing, call centers, recruitment, legal, retail, and healthcare.
What other apps does Cloud Call Recording integrate with?
The platform integrates with Microsoft Teams.
Does Cloud Call Recording have a mobile app?
Information regarding a dedicated mobile app has not been specified by the vendor.
What language does Cloud Call Recording support?
The platform primarily supports the English language.
What types of pricing plans does Cloud Call Recording offer?
Cloud Call Recording cost breakdown includes four plans: 25-100 users (£3.50/user/month), 100-249 users (£2.50/user/month), 250-1000 users (£1.50/user/month), and 1000+ users (£1.20/user/month). Request a personalized Cloud Call Recording price plan today!
What level of support does Cloud Call Recording offer?
The platform provides support through email, phone, chat, and contact form.
Does Cloud Call Recording offer an API?
Information regarding the vendor’s API availability has not been provided.