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Overview
Cloud Call Recording transforms Microsoft Teams into a capable contact center with integrated call recording and support departments to manage queues and compliance effortlessly. While its user interface can use some improvements, its effortless integration and complaince make it a strategic choice for hybrid teams.
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Starting Price
Custom
Cloud Call Recording Specifications
Interactive Voice Response (IVR)
Call Recording
Call Reporting And Analytics
Omnichannel Support
What Is Cloud Call Recording?
Cloud Call Recording, now called ConnectPro, is a native Microsoft Teams call center solution designed for informal agents in departments like HR, IT, and sales. It bridges the gap between basic Teams calling and expensive enterprise solutions.
Its key features include skill-based routing, real-time analytics, and compliant call recording software. By leveraging the Microsoft ecosystem, it helps businesses simplify communication, ensure regulatory compliance, and improve customer satisfaction without complex infrastructure.
Cloud Call Recording Pricing
This pricing for Cloud Call Recording is based on user licenses. The four options include:
- 25-100 users: £3.50/user/month
- 100-249 users: £2.50/user/month
- 250-1000 users: £1.50/user/month
- 1000+ users: £1.20/user/month
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Cloud Call Recording Integrations
Who Is Cloud Call Recording For?
Cloud Call Recording is ideal for a wide range of industries and sectors, including:
- Healthcare
- Recruitment
- Legal
- Call centers
- Retail
- Manufacturing
Is Cloud Call Recording Right For You?
Cloud Call Recording is the ideal fit for organizations deeply invested in Microsoft Teams that need more than standard call queues. It specifically suits informal contact centers requiring professional features like call recording efficiency and live analytics without the high price tag. Cloud Call Recording adheres to GDPR requirements, which makes it a secure choice.
Still unsure whether Cloud Call Recording is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Cloud Call Recording Features
ConnectPro allows businesses to handle customer messages through phone calls webchat WhatsApp SMS and email all in one place. This single platform makes support faster and steadier because staff can work together easily inside Microsoft Teams.
Managers and staff can see live data right away such as how many people are waiting in line and how well the team is doing. This clear view is made for teams working from different places to make sure customers always get great service no matter where the staff is located.
The system uses smart voice bots to answer common customer questions at any time of day or night so people can help themselves. By taking care of simple tasks automatically the technology makes sure customers get answers fast and lets human staff focus on more difficult problems.
Work becomes easier with a tool called Agent Assist which types out live notes and makes short summaries of every conversation. These features cut down on boring office work and note taking so that staff can finish their tasks more quickly and move to the next customer.
