ConnectPath CX is a contact center platform supporting voice, chat, and email for smoother customer interactions. Real-time dashboards provide clear visibility into team activity. However, advanced features may need initial configuration, but once in place, they help businesses improve routing, monitoring, and overall service consistency.
ConnectPath CX Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is ConnectPath CX?
ConnectPath CX is a cloud-based contact center platform designed to enhance customer interactions for businesses of all sizes. It provides omni-channel communication, real-time dashboards, and team collaboration tools. These help companies address common challenges like long wait times, limited visibility, and agent inefficiency. With its flexible deployment, organizations can manage customer inquiries faster, improve service quality, and support growth without needing complex technical setups.
ConnectPath CX Pricing
ConnectPath CX cost follows a flexible, usage-based pricing model, enabling businesses to align expenses with actual platform use. A 14-day free trial is available through the AWS Marketplace for easy evaluation.
Disclaimer: The pricing is subject to change.
ConnectPath CX Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce
- Microsoft Dynamics
- Zendesk
- Epic EMR
Who Is ConnectPath CX For?
ConnectPath CX is ideal for a wide range of industries and sectors, including:
- Healthcare
- Retail
- Education
- Hospitality
Is ConnectPath CX Right For You?
Looking for a scalable, secure, and AI-powered contact center solution? ConnectPath CX, powered by Amazon Connect, provides omni-channel support, real-time analytics, and advanced agent tools. Its compliance with HIPAA ensures data security and privacy. Trusted by Morris Global Group, Focus Brands, and Peace Hills, ConnectPath CX delivers measurable improvements in customer interactions. Recognized with the 2024 Communications Solutions Product of the Year Award and Best Customer Experience Partnership at the CX Today Awards, it brings strong operational value.
Still deciding if ConnectPath CX is right for you? Contact us at (661) 384-7070 for expert guidance today.
ConnectPath CX Features
ConnectPath CX allows businesses to handle all customer interactions across multiple channels, including voice, chat, email, and social media. The platform ensures consistent communication, reduces missed contacts, and provides a unified view of customer engagement. Teams can respond quickly and maintain high-quality service at scale.
See How It WorksThe platform provides real-time monitoring of agents, queues, and interactions. Supervisors can filter activities, listen silently, coach agents, broadcast announcements, and set flexible permissions. These tools help maintain operational control, identify bottlenecks, and ensure that performance standards are consistently met across the contact center.
See How It WorksIt enables agents to communicate seamlessly within their teams. Features include presence indicators, click-to-chat, voice calling, and quick coordination tools. This helps staff stay informed, share knowledge instantly, and resolve customer issues faster, improving teamwork and reducing delays in response times across all channels.
See How It WorksConnectPath CX equips agents with productivity tools like quick dialers, click-to-call functions, and real-time team presence indicators. These features help reduce idle time, speed up responses, and allow agents to manage interactions more effectively. Enhanced efficiency leads to higher service levels and greater customer satisfaction.
See How It WorksThe platform supports automated self-service options that allow customers to resolve common issues independently. Interactive menus, knowledge-based responses, and automated workflows reduce the volume of repetitive inquiries. This not only improves customer satisfaction but also frees agents to focus on complex interactions requiring human assistance.
See How It Works