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Overview
Consilium Software is a leading provider of enterprise-grade unified communications (UC) and customer experience (CX) platforms. While its sophisticated features might require initial training for first-time users, it helps organizations to bridge the gap between their communication infrastructure and business applications like Salesforce or Microsoft Dynamics.
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Starting Price
Custom
Consilium Software Specifications
- Interactive Voice Response (IVR)
- Call Recording & Monitoring
- Call Reporting And Analytics
- Omnichannel Support
What Is Consilium Software?
Consilium Software serves as a comprehensive operational hub designed to bridge the gap between core telephony and modern customer engagement. It provides contact center teams with a unified interface that embeds full telephony controls directly within their CRM. By utilizing its UniCloud provisioning platform, managers can automate "moves, adds, changes, and deletes" (MACDs), reducing administrative overhead. The software specifically solves the pain point of agents juggling multiple screens, ensuring that every customer interaction is context-driven, efficient, and personalized.
Consilium Software Pricing
Disclaimer: The pricing is subject to change.
Consilium Software Integrations
The software supports integration with multiple systems and platforms, such as:
- Cisco
- SAP
- Oracle
- Salesforce
- AWS
Who Is Consilium Software For?
Consilium Software is ideal for a wide range of industries including:
- Banking and Financial Services (BFSI)
- Government and public sectors
- Healthcare
- BPO and managed service providers
Is Consilium Software Right For You?
Consilium is the definitive choice for enterprises that need to squeeze more value out of their existing Cisco or Genesys infrastructure. Its standout feature is the UniAgent™ CRM Connector, which supports over 20+ different CRMs, making it the most versatile CTI (Computer Telephony Integration) solution on the market. Trusted in over hundred countries, Consilium is a proven problem solver for teams struggling with fragmented data and slow response times. It empowers your workforce to deliver a "cradle-to-grave" visible customer journey, turning every interaction into an opportunity for growth.
Still unsure about Consilium Software features? Contact us at (661) 384-7070 for further guidance.
Consilium Software Features
UniAgent™ CRM CTI Connector
The software helps eliminate the need for agents to switch between windows. UniAgent™ provides a single-pane-of-glass interface within your CRM, enabling screen pops, click-to-dial, and automated call logging for over 20+ CRM platforms including Salesforce and ServiceNow.
UniCloud Service Automation
The feature helps streamline administrative tasks with an automated provisioning platform. UniCloud handles the entire lifecycle of a contact center user—from Day-0 setup to ongoing MACDs—integrating with Active Directory for zero-touch provisioning.
UniCampaign Omnichannel Outbound
Teams can increase revenue with an AI-enabled outbound campaign manager. It supports Voice, IVR, WhatsApp, Email, and SMS, featuring intelligent list scrubbing and dynamic call scripting to maximize agent productivity and conversion rates.
Pros And Cons of Consilium Software
Pros
UniAgent transforms CRMs into a single-screen agent interface
UniCloud automates complex user provisioning and MACD administration
Native CTI connectors support over 20+ different CRM platforms
Cons
Initial system configuration requires significant technical implementation expertise
Excessive software features might overwhelm new users
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Frequently Asked Questions
What language does Consilium Software support?
Consilium Software primarily supports English.
Who are the typical users of Consilium Software?
Consilium Software features are used by contact center agents, supervisors, IT administrators, and customer experience (CX) managers.
What types of pricing plans does Consilium Software offer?
Consilium Software price is custom based on various needs of businesses. Get a detailed Consilium Software cost breakdown tailored to your specific requirements.
Does Consilium Software offer an API?
Yes, Consilium Software offers an API.
Does Consilium Software have a mobile app?
No, Consilium Software does not offer a dedicated mobile app.
What level of support does Consilium Software offer?
Consilium Software offers support via email, blogs, and detailed documentation.
What other apps does Consilium Software integrate with?
Consilium Software supports integration with a wide range of platforms, including SAP, Oracle, SugarCRM, and Freshdesk,