Contact Center Hub : Pricing, Free Demo & Features

Last Updated Feb 12, 2026

Overview

Contact Center Hub lets you create toll-free or local phone lines on demand, accelerating customer reach and expansion. While configuring call flows requires thoughtful setup, the platform’s robust call routing, queue management, and real-time dashboards support responsive service. It is best suited for businesses needing flexible voice engagement tools.

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Starting Price

Custom

Contact Center Hub Specifications

Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting And Analytics
CRM Integration
Omnichannel Support
Real-Time Dashboard
Call Transfer And Conferencing
Integration With Help Desk And Support Systems
Call Routing

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What Is Contact Center Hub?

Contact Center Hub is a cloud-based contact center solution that helps businesses engage customers via voice and SMS. It significantly improves operational efficiency with call recording and real-time analytics. Its call routing and callback features reduce wait times, helping teams deliver responsive service at scale for growing customer engagement needs. The platform also supports outbound dialing and IVR capabilities, enabling teams to manage high call volumes efficiently. This multi-channel solution provides visibility into performance trends, helping businesses grow by maintaining consistent service quality.

Contact Center Hub Pricing

The Contact Center Hub cost structure comprises two subscription-based plans for businesses. The details are as below:

Base plans

Essential: $60/agent/month
Professional: $90/agent/month

Add-ons

Toll-free number: $10/line
SMS text messaging: $10/agent

Request a personalized Contact Center Hub pricing quote for your business.

Disclaimer: The pricing is subject to change.

Contact Center Hub Integrations

The software supports built-in helpdesk and Customer Relationship Management (CRM) integrations, but specific tools are not listed.

Book a free Contact Center Hub demo to learn more about its integration arrangements.

Who Is Contact Center Hub For?

Contact Center Hub is ideal for a range of industries, including:

Construction
Healthcare
Automotive
Energy and utilities
Manufacturing

Is Contact Center Hub Right For You?

Does your contact center team struggle with inefficient call management, resulting in long wait times and inconsistent routing? This affects customer satisfaction. Contact Center Hub addresses these pain points with instant number provisioning, smart queueing, and built-in analytics, enabling teams to respond faster. It even advises agents during live calls and records calls for quality monitoring, improving client interactions. Contact Center Hub software earned Frost & Sullivan's Best Practices Award 2021, reflecting its value in enhancing CX for SMBs.

Still not sure about Contact Center Hub? Contact our support team at (661) 384-7070 for further guidance.

Contact Center Hub Features

Call Recording

Contact Center Hub keeps a record of every conversation between clients and representatives. It examines call records to verify information, monitor quality, and lead training sessions, ensuring teams maintain service quality and accountability in every interaction.

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Real-Time Analytics And Reporting

Real-time analytics and reporting dashboards provide aid in resource management, monitor key performance indicators (KPIs), and other metrics. It empowers teams to make informed decisions about resource management and team training to deliver better customer experiences.

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Smart Call Back And Queuing

Contact Center Hub features smart calling features for customers waiting on hold. Its call queuing and callback options improve satisfaction and reduce abandoned calls during peak hours.

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IVR Call Routing

This feature allows teams to customize call flows and rules to ensure calls are always routed to the right agents. It provides the text-to-speech tool in browsers, enabling contact centers to create personalized caller greetings, reducing misroutes, and accelerating resolutions from first contact.

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Outbound Power Dialer

The outbound power dialer accelerates outreach by dialing contacts in sequence, helping sales and service teams maximize contact rates. Faster calling from contact lists significantly speeds up sales calls.

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Pros And Cons of Contact Center Hub

A quick look at Contact Center Hub's strengths and weaknesses to
help you decide if it's the right fit

Pros

Easy phone number provisioning and management
Real-time performance dashboards enhance call quality
Built-in CRM and helpdesk sync improves customer experience

Cons

Security patches while maintenance may arrive inconsistently
Documentation gaps may hinder user workflows

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Who are the typical users of Contact Center Hub?

Typical users include manufacturing, construction, healthcare, and financial services teams.

What other apps does Contact Center Hub integrate with?

It integrates with CRM and helpdesk tools.

Does Contact Center Hub have a mobile app?

The platform supports mobile and web-based agent apps.

Does Contact Center Hub offer an API?

The vendor has shared information regarding its API.

What language does Contact Center Hub support?

Contact Center Hub supports multiple languages, including Chinese, English, and French.

What level of support does Contact Center Hub offer?

It offers support via call.

What types of pricing plans does Contact Center Hub offer?

The Contact Center Hub price offers Essential and Professional plans starting from just $60/agent/month. Request a personalized Contact Center Hub pricing quote for your business.