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Overview
Contact Center Hub lets you create toll-free or local phone lines on demand, accelerating customer reach and expansion. While configuring call flows requires thoughtful setup, the platform’s robust call routing, queue management, and real-time dashboards support responsive service. It is best suited for businesses needing flexible voice engagement tools.
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Starting Price
Custom
Contact Center Hub Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting And Analytics
What Is Contact Center Hub?
Contact Center Hub is a cloud-based contact center solution that helps businesses engage customers via voice and SMS. It significantly improves operational efficiency with call recording and real-time analytics. Its call routing and callback features reduce wait times, helping teams deliver responsive service at scale for growing customer engagement needs. The platform also supports outbound dialing and IVR capabilities, enabling teams to manage high call volumes efficiently. This multi-channel solution provides visibility into performance trends, helping businesses grow by maintaining consistent service quality.
Contact Center Hub Pricing
The Contact Center Hub cost structure comprises two subscription-based plans for businesses. The details are as below:
Base plans
- Essential: $60/agent/month
- Professional: $90/agent/month
Add-ons
- Toll-free number: $10/line
- SMS text messaging: $10/agent
Disclaimer: The pricing is subject to change.
Contact Center Hub Integrations
The software supports built-in helpdesk and Customer Relationship Management (CRM) integrations, but specific tools are not listed.
Who Is Contact Center Hub For?
Contact Center Hub is ideal for a range of industries, including:
- Construction
- Healthcare
- Automotive
- Energy and utilities
- Manufacturing
Is Contact Center Hub Right For You?
Does your contact center team struggle with inefficient call management, resulting in long wait times and inconsistent routing? This affects customer satisfaction. Contact Center Hub addresses these pain points with instant number provisioning, smart queueing, and built-in analytics, enabling teams to respond faster. It even advises agents during live calls and records calls for quality monitoring, improving client interactions. Contact Center Hub software earned Frost & Sullivan's Best Practices Award 2021, reflecting its value in enhancing CX for SMBs.
Still not sure about Contact Center Hub? Contact our support team at (661) 384-7070 for further guidance.
Contact Center Hub Features
Contact Center Hub keeps a record of every conversation between clients and representatives. It examines call records to verify information, monitor quality, and lead training sessions, ensuring teams maintain service quality and accountability in every interaction.
Real-time analytics and reporting dashboards provide aid in resource management, monitor key performance indicators (KPIs), and other metrics. It empowers teams to make informed decisions about resource management and team training to deliver better customer experiences.
Contact Center Hub features smart calling features for customers waiting on hold. Its call queuing and callback options improve satisfaction and reduce abandoned calls during peak hours.
This feature allows teams to customize call flows and rules to ensure calls are always routed to the right agents. It provides the text-to-speech tool in browsers, enabling contact centers to create personalized caller greetings, reducing misroutes, and accelerating resolutions from first contact.
The outbound power dialer accelerates outreach by dialing contacts in sequence, helping sales and service teams maximize contact rates. Faster calling from contact lists significantly speeds up sales calls.
