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Overview
Contact Cloud enables teams to handle customer conversations efficiently using unified communication and routing tools. While some features need clearer guidance, its campaign tracking and automation features deliver operational clarity. The platform is ideal for distributed teams and businesses managing high communication volumes.
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Starting Price
$149
/month
Contact Cloud Specifications
Interactive Voice Response (IVR)
Call Recording
Call Reporting and Analytics
Omnichannel Support
What Is Contact Cloud?
Contact Cloud is a cloud-based, all-in-one omnichannel communication and contact center platform, accessible via desktop and mobile softphones. It provides integrated applications for businesses of any size, from small offices to enterprises. By offering tools like Dynamic Number Insertion (DNI) and Call Tracking, the software helps businesses measure marketing attribution and invest more confidently in successful campaigns. Furthermore, its Unified Communication view centralizes all customer interactions (calls, chats, texts), significantly improving agent efficiency and the overall customer experience by removing the need to navigate multiple systems.
Contact Cloud Pricing
Contact Cloud pricing varies based on the number of flows, apps, and tasks included in each plan. It offers four price plans:
- Startup: $149/month
- Premium: $349/month
- Professional: $549/month
- Custom Plan: Custom pricing
Disclaimer: The pricing is subject to change.
Contact Cloud Integrations
Who Is Contact Cloud For?
Contact Cloud software is ideal for a wide range of industries and sectors, including:
- Philanthropy
- Luxury goods and jewelry
- Internet
- Computer games
- Retail
Is Contact Cloud Right For You?
If you are looking for an efficient, all-in-one platform to reduce missed sales opportunities and improve remote team interactions, Contact Cloud delivers an omnichannel solution that centralizes communications and improves marketing attribution through campaign tracking. By unifying calls, messages, and workflows, the software helps teams stay organized and responsive.
Built with security and scalability at its core, it operates entirely in the cloud, giving businesses the flexibility to support distributed teams and adapt as communication needs evolve.
Still doubtful if Contact Cloud is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Contact Cloud Features
Contact Cloud minimizes customer friction and increases conversion by instantly routing all incoming communications, including calls, texts, and forms, to the most suitable agents. This reduces transfers and customer wait time.
The platform tracks all inbound communications across every channel, linking them back to their original marketing source. Dynamic Number Insertion (DNI) eliminates blind spots, ensuring businesses can accurately measure calls, clicks, forms, and team activity for sharp investment decisions.
Contact Cloud unifies all communication channels into a single, customizable agent view. This eliminates the need for employees to navigate multiple applications to find the latest interaction, which includes forms, customer chats, and text messages with a potential or current customer.
The software features an advanced workflow engine that is simple for new users yet robust for advanced needs. This automation is triggered and action-based, allowing the execution of webhooks, emails, texts, and calls to fully automate complex business processes.
Contact Cloud Chat helps engage and convert more website visitors by enabling agents to communicate instantly with prospects. Agents can respond to live chats directly from within the Contact Cloud platform, ensuring customers get immediate answers to their questions.
