Contact Cloud: Pricing, Free Demo & Features

Name: Contact Cloud
Price: 149 USD
Rating: 4.6 (5 reviews)

Last Updated Sep 12, 2026

Overview

Contact Cloud enables teams to handle customer conversations efficiently using unified communication and routing tools. While some features need clearer guidance, its campaign tracking and automation features deliver operational clarity. The platform is ideal for distributed teams and businesses managing high communication volumes.

Overall Rating

Based on 5 users reviews

4.6

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

$149

per month

Contact Cloud Specifications

Interactive Voice Response (IVR)
Call Recording
Call Reporting and Analytics
Omnichannel Support
Predictive Dialing
Real-Time Dashboard
Voicemail and Callback Management
Call Routing
Cloud-Based Calling
Call Monitoring

View All Specifications

What Is Contact Cloud?

Contact Cloud is a cloud-based, all-in-one omnichannel communication and contact center platform, accessible via desktop and mobile softphones. It provides integrated applications for businesses of any size, from small offices to enterprises. By offering tools like Dynamic Number Insertion (DNI) and Call Tracking, the software helps businesses measure marketing attribution and invest more confidently in successful campaigns. Furthermore, its Unified Communication view centralizes all customer interactions (calls, chats, texts), significantly improving agent efficiency and the overall customer experience by removing the need to navigate multiple systems.

Contact Cloud Pricing

Contact Cloud pricing varies based on the number of flows, apps, and tasks included in each plan. It offers four price plans:

Startup: $149/month
Premium: $349/month
Professional: $549/month
Custom Plan: Custom pricing

Disclaimer: The pricing is subject to change.

Contact Cloud Integrations

The vendor has not provided details about third-party integrations for this software. Schedule a Contact Cloud demo to learn more about the software capabilities.

Who Is Contact Cloud For?

Contact Cloud software is ideal for a wide range of industries and sectors, including:

Philanthropy
Luxury goods and jewelry
Internet
Computer games
Retail

Is Contact Cloud Right For You?

If you are looking for an efficient, all-in-one platform to reduce missed sales opportunities and improve remote team interactions, Contact Cloud delivers an omnichannel solution that centralizes communications and improves marketing attribution through campaign tracking. By unifying calls, messages, and workflows, the software helps teams stay organized and responsive.

Built with security and scalability at its core, it operates entirely in the cloud, giving businesses the flexibility to support distributed teams and adapt as communication needs evolve.

Still doubtful if Contact Cloud is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Contact Cloud Features

Omni Channel Routing

Contact Cloud minimizes customer friction and increases conversion by instantly routing all incoming communications, including calls, texts, and forms, to the most suitable agents. This reduces transfers and customer wait time.

See How It Works

Tracking And Reporting

The platform tracks all inbound communications across every channel, linking them back to their original marketing source. Dynamic Number Insertion (DNI) eliminates blind spots, ensuring businesses can accurately measure calls, clicks, forms, and team activity for sharp investment decisions.

See How It Works

Unified Communication

Contact Cloud unifies all communication channels into a single, customizable agent view. This eliminates the need for employees to navigate multiple applications to find the latest interaction, which includes forms, customer chats, and text messages with a potential or current customer.

See How It Works

Advanced Workflow Automation

The software features an advanced workflow engine that is simple for new users yet robust for advanced needs. This automation is triggered and action-based, allowing the execution of webhooks, emails, texts, and calls to fully automate complex business processes.

See How It Works

Live Chat Application

Contact Cloud Chat helps engage and convert more website visitors by enabling agents to communicate instantly with prospects. Agents can respond to live chats directly from within the Contact Cloud platform, ensuring customers get immediate answers to their questions.

See How It Works

Pros And Cons of Contact Cloud

A quick look at Contact Cloud's strengths and weaknesses to
help you decide if it's the right fit

Pros

Highly customizable to individual business needs
Easy contact organization and custom lists
Bulk messaging made simple and efficient

Cons

Emoji issues reported in bulk texts
Initial feature familiarity takes time

Contact Cloud Reviews

Insights from real users on Contact Cloud’s features,
performance, and overall experience.

Total 5 reviews

4.6

All reviews are from verified customers

Rating Distribution

Stars

60%

Stars

40%

Stars

Share your experience

Linus O.

Computer Games, 11-50 employees

Less than 6 months

5.0

May 2022

“affordable marketing texts”

Pros

It lets us send marketing text messages at a very low cost which makes it a budget friendly option for outreach.

Cons

The customer service team could be better by responding to support cases more quickly.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Holly L.

Retail, 1-10 employees

Less than 6 months

5.0

December 2020

“putting together campaigns is easy”

Pros

Getting customers enrolled in text alerts is really simple and putting together a campaign doesn't take much effort either. The platform is also flexible so I can customize the features with as many or as few options as I want for my business.

Cons

There hasn't been anything I've disliked so far.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Anonymous

Not Specified, 1-10 employees

Free Trial

5.0

December 2020

“Highly customizable”

Pros

One of the best parts is how customizable it is for each user. It feels very accessible to work with, integrates in a lot of different ways and fits well whether you're using it on your own or managing more than one entity. The transparency is fantastic too.

Cons

I don't have any complaints. It's been superb.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 5 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Who are the typical users of Contact Cloud?

Contact Cloud features make it suitable for users in philanthropy, luxury goods and jewelry, internet, computer games, and retail sectors.

What other apps does Contact Cloud integrate with?

Information about third-party integrations has not been specified by the vendor.

Does Contact Cloud offer an API?

Yes, Contact Cloud offers an API.

What language does Contact Cloud support?

The software is available in English.

What level of support does Contact Cloud offer?

Contact Cloud provides support through phone, email and contact form.

What types of pricing plans does Contact Cloud offer?

Contact Cloud offers four pricing plans: Startup $149/month, Premium $349/month, Professional $549/month, and Custom Plan. Get in touch for a personalized Contact Cloud price estimate.

Does Contact Cloud have a mobile app?

Yes, Contact Cloud supports use via Desktop and mobile applications and a softphone that works anywhere with an internet connection.