Contact Cloud Reviews

Pros

It lets us send marketing text messages at a very low cost which makes it a budget friendly option for outreach.

Cons

The customer service team could be better by responding to support cases more quickly.

Pros

One of the best parts is how customizable it is for each user. It feels very accessible to work with, integrates in a lot of different ways and fits well whether you're using it on your own or managing more than one entity. The transparency is fantastic too.

Cons

I don't have any complaints. It's been superb.

Pros

Getting customers enrolled in text alerts is really simple and putting together a campaign doesn't take much effort either. The platform is also flexible so I can customize the features with as many or as few options as I want for my business.

Cons

There hasn't been anything I've disliked so far.

Pros

Being able to grow my contact database and sort people into custom lists has been a big plus. Sending bulk messages to those contacts is something I absolutely need and I'm really glad this platform lets me do that without any hassle.

Cons

One thing I really wish it supported better is emojis in bulk texts. Right now, every emoji gets turned into a "?" which is pretty frustrating. Emojis are a big part of how people communicate today so having them display properly would make a real difference.

Pros

This brings together and automates the traditional communication workflows businesses rely on, including email, fax, SMS, voice calls and video calls. The platform is also flexible enough to be adapted to different needs and to fit businesses of various sizes.

Cons

It definitely has a learning curve at the beginning but once you get familiar with it, you start to see how all of Contact Cloud's features can save a huge amount of time and effort. That's really the game changing part.