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Overview
Contact Expert optimizes customer interactions with multichannel communication, intelligent call routing, CRM integration, and real-time reporting. Although reporting needs careful database management, it ensures strong supervisor control. Overall, it is best suited for medium to large businesses seeking efficient, reliable, and professional contact center management solutions.
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Starting Price
Custom
Contact Expert Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting And Analytics
What Is Contact Expert?
Contact Expert by Geomant is a robust integrated contact center solution designed specifically for Microsoft Skype for Business and Office 365 environments. It enhances customer service by offering intelligent skills-based routing and IVR, ensuring customers are quickly connected to the most qualified agent. The software provides powerful multichannel interaction capabilities, including voice, email, and SMS, allowing businesses to maintain consistent engagement. These features help organizations streamline communication workflows, reduce operational fragmentation, and significantly improve overall customer satisfaction and agent productivity.
Contact Expert Pricing
Contact Expert Integrations
Who Is Contact Expert For?
Contact Expert software is ideal for:
- Contact center agents
- Contact center supervisors
- Businesses using Skype for Business and Microsoft 365
- Organizations requiring multichannel customer service
- Companies needing CRM and business application integration
- Medium to large enterprises
Is Contact Expert Right For You?
Contact Expert by Geomant is the premier choice for organizations already utilizing Microsoft’s unified communications ecosystem. Its standout feature is its true native integration, which eliminates the need for separate telephone lines or complex gateways. This niche focus makes it an unbeatable fit for businesses seeking a seamless, scalable multichannel solution. As a Microsoft Gold Partner with over two decades of expertise, Geomant ensures high reliability and enterprise-grade performance for businesses looking to modernize their customer interactions.
Still doubtful if Contact Expert is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further assistance.
Contact Expert Features
This feature allows users to handle customer interactions across voice, email, SMS, and chat. It supports inbound queues and outbound campaigns, including automated IVR and predictive dialing, ensuring efficient communication and improved customer engagement across multiple channels.
The software provides a single interface for agents to manage all interactions. Agents can use full-screen or toolbar modes, access necessary tools, and handle tasks seamlessly. This improves productivity, reduces errors, and delivers a smooth, consistent customer service experience.
Users can design and modify contact workflows using an intuitive visual interface. This feature enables easy configuration of call handling, routing, and processing rules without coding. It helps organizations customize operations and maintain consistent, efficient interaction flows across channels.
This feature ensures customer interactions are directed to the most suitable agents based on their skills and availability. It improves first-contact resolution, reduces wait times, and optimizes agent utilization while delivering personalized and efficient service experiences.
The software provides supervisors with real-time insights into contact center operations through a dashboard. It tracks key metrics, queue status, and agent activity. This enables informed decision-making, rapid adjustments, and monitoring to maintain service quality and meet performance goals.
