contactSPACE Reviews

Pros

The system delivered really well overall when it came to functionality and covered what we needed.

Cons

Customer service was unhelpful and they did not follow the contractual terms as agreed.

Pros

Setting everything up and then training everyone on this software has been incredibly valuable especially because it's so easy to use and highly customizable. As we move ahead, we're also excited about expanding the integration with our other systems.

Cons

Call flow setups can take a lot of time which is a challenge for a small team like ours. With so many other responsibilities competing for attention, it's hard to dedicate all of our time to contactSPACE.

Pros

Once you understand how it works, putting it into practice is pretty simple. We haven't tested the RE NXT integration yet but it's something we're definitely looking forward to. One of the biggest positives is the customer service, compared with our other vendors, this has been the most efficient, dependable and responsive by far.

Cons

Reporting and dashboards still need a lot of work. The current functionality in those areas feels quite limited and really isn't enough for what we need.