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Overview
contactSPACE provides cloud-based contact center software, which enables organizations to manage intelligent outbound and blended campaigns by combining predictive dialing with dynamic CallGuides. While more customizable reporting options can be included, its intuitive interface and efficient compliance features make it a reliable choice for high-performance teams.
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Starting Price
Custom
contactSPACE Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is contactSPACE?
contactSPACE is a cloud contact center solution designed for outbound and blended environments. It supports organizations to manage complex contact strategies through intuitive CallGuides® and intelligent dialing modes.
By eliminating the need for hardware and offering deep CRM integrations, contactSPACE software benefits businesses by improving agent productivity and ensuring data accuracy. It effectively addresses pain points like low answer rates and compliance risks for mid-to-enterprise scale operations.
contactSPACE Pricing
The contactSPACE cost breakdown includes the following options:
- Silver: $105/user/month
- Gold: $139/user/month
- Platinum: $175/user/month
- Diamond: $239/user/month
Disclaimer: The pricing is subject to change.
contactSPACE Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is contactSPACE For?
contactSPACE is ideal for a wide range of industries and sectors, including:
- Financial services
- Fundraising
- Sales
- Customer service
- BPO
Is contactSPACE Right For You?
contactSPACE is an excellent fit for mid-to-enterprise organizations that require sophisticated outbound dialing and strict workflow adherence. Its unique CallGuides® technology makes it a strong choice for industries like fundraising and healthcare, where script compliance is critical. contactSPACE is ISO 27001 certified and offers pcipayspace, a tier-1 certified PCI-DSS compliant payment module.
Still unsure whether contactSPACE software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
contactSPACE Features
contactSPACE provides preview, progressive, and predictive dialing modes to maximize agent talk time. The predictive algorithm uses real-time statistics to filter unproductive calls like busy signals and answering machines to ensure that agents spend more time engaging with live customers. This feature significantly increases operational efficiency and campaign throughput.
The software replaces static scripts with a visual, no-code workflow editor that guides agents through every interaction. This logic-driven interface updates dynamically based on customer responses, which ensures consistent messaging and accurate data capture across the team. CallGuides reduce training time and ensure strict adherence to business processes.
The vendor offers tools to upload, segment, and prioritize contact lists based on strategic value. Users can define rules for retrying calls and managing lead recycling to ensure that high-priority records are contacted at the optimal time. This orchestration ensures that data is utilized effectively to drive campaign results.
The platform facilitates effortless interactions across voice, SMS, email, and live chat within a single unified interface. Agents can trigger automated follow-up messages based on specific call outcomes, which creates a cohesive and responsive customer journey without manual effort. This ensures customers are engaged on their preferred channels.
contactSPACE offers AI agents that enable fully automated outbound contact, using artificial intelligence to handle customer interactions. These agents support self-service tasks and can be leveraged to screen leads, qualify prospects, or deliver crucial information without agent involvement. This feature allows businesses to scale operations and handle high-volume campaigns efficiently.
