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Overview
Contaque helps contact centers manage customer interactions across voice and digital channels with omnichannel handling and CRM integration. While some advanced capabilities may need initial configuration, its cloud and on-premise deployment options support different operating models. Overall, it is suitable for customer service and telemarketing teams seeking centralized engagement.
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Starting Price
Custom
Contaque Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting And Analytics
- CRM Integration
What Is Contaque?
Contaque is a contact center and cloud telephony software platform for businesses that manage customer interactions across channels. It supports inbound, outbound, and blended calling, as well as omni-channel interactions and messaging. Contaque includes IVR, ACD, outbound dialing, click-to-call, call recording, and voice and chat bots, with speech analytics for agent performance and QA. It can integrate with CRMs and APIs and run in cloud or on-premises deployments.
Contaque Pricing
Contaque Integrations
Who Is Contaque For?
Contaque is ideal for a wide range of industries and sectors, including:
- Telemarketing
- Entertainment
- Healthcare
- Real estate
- Telecommunications
- Insurance
- Banking
Is Contaque Right For You?
If you’re an organization looking to manage customer interactions across voice and digital channels, Contaque may be a suitable option if you need flexible cloud or on-premise deployment and centralized communication management. It is designed for businesses that value stability, security, and structured enterprise communication systems.
Contaque is ISO certified and has also received industry recognition. It may be a good fit if you’re evaluating a communication platform with an established track record and a security-focused approach.
Still doubtful if Contaque software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Contaque Features
Automatic Call Distribution (ACD)
This feature automatically distributes incoming calls, so each caller is connected to an available agent. Calls are routed based on predefined rules, which helps balance workloads across teams. As a result, contact centers can manage high call volumes in a more organized manner.
Intelligent IVR
The platform enables callers to interact with an automated response system that identifies their needs early in the call. Requests are filtered and directed to the most relevant agent or resolved without agent involvement when possible. This approach supports structured and efficient call handling.
Voice Bot
The software supports automated voice interactions to handle routine customer inquiries. Basic questions can be addressed without human agents, while more complex issues are passed for further assistance. This setup helps optimize agent time and operational efficiency.
Outbound Dialer (OBD)
This feature allows teams to upload call lists that are dialed automatically with pre-recorded messages. Outbound communication is carried out in a consistent and controlled manner. It supports organized outreach activities without manual dialing.
Call Recording
The platform records calls handled by contact center agents so they can be accessed later when needed. Recorded interactions can be played back or downloaded for review purposes. This supports structured monitoring and record maintenance within operations.
Pros And Cons of Contaque
Pros
Supports cloud and on-premise deployments
Covers multiple customer communication channels
Designed for structured contact center operations
Cons
Extensive capabilities may initially overwhelm users
Integration often requires API-based connections
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Frequently Asked Questions
What types of pricing plans does Contaque offer?
Contaque price is custom based, tailored to the organization’s specific requirements. Get a detailed Contaque cost breakdown tailored to your specific requirements.
What level of support does Contaque offer?
Contaque offers support through phone and email.
Does Contaque have a mobile app?
No, Contaque does not offer a dedicated mobile app.
Who are the typical users of Contaque?
Contaque features are used by organizations across a wide range of industries and sectors, including healthcare, telemarketing, and entertainment.
Does Contaque offer an API?
Yes, Contaque offers an API.
What other apps does Contaque integrate with?
Contaque integrates with multiple systems and platforms, including WhatsApp.
What language does Contaque support?
Contaque primarily supports the English language.