Contaque Reviews

Pros

One thing that really stands out is how supportive and engaged the team is. They're always willing to listen to feedback, discuss ideas and look at different options instead of sticking to just one approach.

Cons

I'd still love to see more AI driven features added to help automate results and outputs. That kind of functionality would make the overall process much more efficient and organized.

Pros

This software has been an excellent contact center solution for small and mid sized businesses. It comes with a strong set of features, including predictive dialing, ACD, IVR, call recording and more.

Cons

Its integration with third party tools isn't very strong especially with CRMs like Salesforce, ServiceNow and in house CRM systems. The platform also needs better support for advanced customization.