“Collaboration boost”

Pros

During our regular one on one customer call reviews, it has been really useful for spotting what worked well and where we can improve. One thing I especially appreciate is how simple it is to move through a call. When I'm pressed for time, I can speed up the playback and still get through the full conversation quickly. We've even been able to identify key moments in calls down to the exact second which has made coaching much more effective and helped our managers work with us more collaboratively.

Cons

At this point, I haven't run into any issues. It's simple enough to set up, implement and integrate.

“more effective workflow”

Pros

Having prospect meetings tracked automatically has made a huge difference in my daily workflow especially when I need to revisit older calls or replay important moments from a conference. The feature I use most is being able to filter and listen to calls before handing a customer off to my team. That's been incredibly useful for us since we manage a large account base and need to keep information flowing accurately while still moving fast. It really helps solve both of those challenges.

Cons

So far, I haven't run into any issues that have made me dislike the tool. That said, I think with more time using it, I'll probably start to spot a few areas where it could improve.

“changed the way I handle calls”

Pros

Convin has completely changed the way I handle calls. I can stay focused on the conversation instead of struggling to write notes and then go back later to replay the recording and catch details I missed the first time around. One of the most valuable parts for me is being able to listen to my coworkers' calls and learn from how they handle conversations. Having calls recorded might seem intimidating at first but this software has been an amazing resource. As someone new on the team, being able to review both other people's calls and my own has helped me understand what worked, what didn't and how to improve much faster.

Cons

Sometimes, the conversation to text transcription gets parts wrong so I usually need to replay the recording to verify things. Aside from that, the rest of the features have been very useful for me.

“Helpful insights”

Pros

Taking effective notes feels much more manageable with this. Its AI picks up the small nuances in conversations which lets you stay focused on what matters most for the client. It also helped me spot and correct my most common filler words while giving me a better understanding of pain and impact questions. Since bringing this tool in, our sales team has been improving on discovery calls and sales demos.

Cons

The search and filtering could be better when trying to find a recording using very specific criteria.

“fantastic for call coaching”

Pros

Being able to speed up videos without losing recording quality is a huge plus. It's an excellent tool for monitoring calls, evaluating outcomes and understanding how each conversation actually went. I use it a lot for training especially to review coworkers' calls and see how they helped clients succeed. It's really useful to learn from the content of a conversation without having to be part of it in real time. And when I'm busy with something else, being able to go back and listen to a recorded meeting later is fantastic.

Cons

Call transcripts from this app still have room for improvement. Since they're AI generated, I understand they won't be 100% accurate but the transcript quality could definitely be better.

“easy key word search function”

Pros

Going back through completed calls has made a real difference in how I develop professionally. I can search for key words, revisit important details a prospect mentioned and get targeted feedback from supervisors and teammates on specific conversations. That has given me much more ownership over my coaching and improvement which I really value. Since I'm not busy trying to capture every detail in my notes, I can stay more present, listen better and be more deliberate during the call. Having the option to review and assess calls afterward is what makes that possible.

Cons

One thing I'd still like is more reporting and statistical insight into positive and negative trends across our team's sales cycle.

“Takes notes for me”

Pros

Its been a huge help being able to have my meeting recordings integrated, captured, analyzed and shared in one place. It lets me stay focused on just the conversation instead of also trying to take notes and reviewing my calls has genuinely helped me improve as a seller. I also appreciate being able to track keywords and spot competitor mentions, next steps and other important moments during a discussion. Since I'm not worried about missing details, I can be much more present in meetings. Afterward, I regularly use clips from the recordings for follow ups and the search options across full meetings or within specific parts are incredibly useful for finding exactly what I need.

Cons

My only complaint is the delay after a call ends. It takes a few minutes before the recording becomes available to download.

“quick search feature”

Pros

I like how quickly I can search for the exact information I need. I don't have to waste time going through things that aren't relevant and I can get straight to what matters. Being able to leave comments on other people's video clips is also a big plus. It's a really useful way to share feedback and insights on teammates' conversations. I also appreciate being able to listen to my teammates' phone calls to understand how they handle their work. When someone has an approach that works better than mine, I can take notes from it and use that to improve the way I support customers.

Cons

Speaker identification feature is not always accurate when showing who is talking.

“Call insights that boost sales”

Pros

One thing that this tool has really helped me with is being able to review my conversations, spot exactly where I need to improve and gradually become a stronger sales rep by putting the right fixes into practice. Tracking every single word in a meeting is incredibly valuable, not only for creating detailed sales notes but also for pointing out filler word frequency and giving alerts on habits I can work on removing from future calls. I also really value being able to listen to calls while I'm on the go and the CRM integration works well for pulling in all the call related data.

Cons

Transcripts can be inaccurate from time to time though most of the time it's still very close to what was actually said.

“smooth integration”

Pros

Being able to review my own calls and listen back to teammates' calls has been really valuable especially while settling into a new role. The coaching feature has been the biggest benefit for me as an agent overall. It also helps a lot with reviewing conversations, recalling exactly what a prospect said and figuring out the right next steps. I can stay fully engaged in the conversation without stressing about taking notes and this integrated smoothly with our CRM as well.

Cons

I feel like the transcript quality still needs work. I'd feel better about using it to jump to specific moments in a call if it were more accurate and dependable.

“amazing sales coaching”

Pros

From individual contributors to sales coaches, it gives us the right tools to grow faster and develop the team more effectively. It has taken a lot off our sales team's plate and let us spend more time improving conversations in ways we hadn't even thought possible before. With help from Convin's customer support team, call coaching has become more manageable and the quality of our interactions has improved dramatically. Overall, the team behind this software feels outstanding.

Cons

There isnt anything negative to mention here.

“Transparent visibility”

Pros

Using it helped us clearly recognize the real value we were delivering to clients and with the support team plus the AI features, we realized we had been undervaluing our product. Setup and integration were very easy. My calls get logged automatically which gives me much better visibility into my workflow and lets me stay fully engaged without needing to take notes. I use it all the time to keep improving my performance.

Cons

Honestly I can't think of anything that needs improvement.

“Simple to work with”

Pros

Right away, it feels very user friendly and simple to work with which is exactly what you want in a customer focused business. It has improved the way I work because, as uncomfortable as it can be to watch yourself speak on video, it really helps highlight problem areas and shows the filler word rate in conversations.

Cons

I wish that call loading was faster.

“recordings that boost accountability”

Pros

From day one, this tool has been a constant part of my work routine. Our team uses it to record every phone and web call and that creates a strong sense of accountability across the board. The tagging feature is especially useful because it gives me relevant feedback and direction. Since everything is recorded, I can go back and listen to strong calls from other team members which has helped me understand the finer points of my role much faster.

Cons

The transcript feature is a really good concept but the accuracy still isn't quite there which I do understand.

“Convin review”

Pros

It's a really good platform overall especially when it comes to usability. It's easy to work with and does a good job of keeping track of past records in a proper and useful way.

Cons

Its instant call update still needs work though. It doesn't appear right away and usually shows up only after a few hours or sometimes even the next day.

“makes sure I didnt miss anything important”

Pros

Something that's been really useful is how quickly I can go back to those first calls and make sure I didn't miss anything important. I also appreciate being able to tune in to the rest of my team's calls. Listening to top performers has helped me pick up what they do especially well and put those techniques into practice right away. My organization uses this platform every day and it has been a real game changer for the sales team. It helps me keep track of the opportunities I create while also letting me learn by reviewing everyone's calls, talk tracks and even my own conversations. The call recordings make it simple to spot where I need to improve and apply those corrections. It also helps us monitor talk time so we can make sure the client is the one speaking most of the time.

Cons

Only addition I can think of that would make this better is a stronger search feature that lets me narrow results down even further. Aside from that, the customer support team is available 24/7 and provides clarification whenever any issue comes up.

“Appreciate the sharing capabilities”

Pros

Being able to replay conversations whenever needed has been really helpful. The coaching sessions are easy to roll out and have made a noticeable difference in call quality. I also use the search feature every day since it lets me find calls by content, participants or transcript details and the advanced keyword filters make that even better. On top of that sharing a specific excerpt is very handy when I need to send something to colleagues.

Cons

There's nothing about this tool that I dislike, I'm a big fan of it.

“user friendly coaching that builds confidence”

Pros

Walking into the role felt much more manageable after going through the coaching sessions and listening to the calls this provides. Joining more discovery calls has helped me get up to speed faster especially when it comes to understanding the way I ask questions and move through a discovery conversation. It is clearly designed to be very user friendly which takes away a common barrier with adopting new software. On top of that the support is excellent and the wide range of features really helps strengthen your skills.

Cons

It's very simple to use, understand and integrate. I have no complaints.

“call insights I rely on daily”

Pros

I appreciate being able to replay calls especially at 2x speed which saves a lot of time. It helps me sharpen my sales approach by reviewing conversations and applying those insights directly to future calls. The platform makes call evaluations simple and gives useful data on talk ratio, prospect speaking speed, filler usage, interruption rate, interactivity and other metrics. It has easily become the tool I use every single day.

Cons

This app could offer a bit more guidance for some features but honestly, I don't have any real complaints.

“great addition to my routine”

Pros

One thing that really helps close the gap between sales and marketing is actually understanding what's happening on the sales side and it has made that possible for us through a complete view of our calls. I've made it a habit to spend at least an hour every day listening to sales conversations. It's been simple to build that into my routine as a way to keep learning and keep improving based on what the sales team is dealing with and what customers are really thinking. Those insights have helped me create a much more effective sales process and the customer support has been excellent as well.

Cons

I've been using it every day for nearly a year now and honestly, I still haven't come across anything I dislike about the product.