“Refined our sales talk”

Pros

A feature that has helped me a lot is how it measures important call details like talk time, speed and fluency that we might otherwise miss during a call or session. It has really helped us catch valuable points and useful points shared by clients during conversations and it also gives us a clearer idea of what to pay attention to in future calls.

Cons

There isn't much clear categorization between some areas which can be a bit confusing at times. Also, call recordings take a while to appear so improving that would make the experience even better.

“daily call insights win”

Pros

Using its analytics has been really helpful for understanding why we're winning some deals and losing others. It's also an excellent way to collaborate on calls and get a better sense of how other team members are handling their conversations. As a company, we're genuinely thrilled to have it especially because the customer support team has been fantastic and it's become a tool I rely on every single day. The advanced keyword search makes it simple to find topics or specific calls, sharing or requesting feedback is easy and the interface looks polished and modern.

Cons

The speaking metrics and related statistics can sometimes be influenced or manipulated.

“excellent sharing feature”

Pros

The call statistics makes it much easier to review how much a prospect or client actually interacted and engaged. Call tracking, recording and coaching were all quite simple to put in place and customer support has honestly been 10/10. It's already valuable for managing call flow and I can see it becoming even more useful as our team grows and builds stronger best practices. The searchable calls, transcripts and the ability to share full calls or just snippets with others are features I really appreciate.

Cons

At this point, I really haven't run into any downsides. It's simple to work with and has been genuinely useful for monitoring calls and keeping track of customer interactions.

“Helpful transcripts”

Pros

Every call gets recorded and analyzed, then turned into an actionable transcript in a very simple way. That's been a big help because I can stay fully focused on the customer instead of spending the session taking notes. This platform also makes it possible to see what top performing reps are doing each day to succeed and the filtering options make that even more useful.

Cons

It has been a really useful tool for me and at this point I haven't run into any issues with its features.

“huge time saver”

Pros

It has been a real time saver for our team especially when it comes to handling communication gaps. The call transcription AI is excellent and the AI suggestion features fit naturally into calls without much effort. With the help of the customer support team, I've been able to better understand customer sentiment and catch multiple recurring themes in conversations.

Cons

Speech to text feature can feel a bit awkward at times which makes keyword searches harder than they should be.

“call coaching that keeps improving”

Pros

Being able to replay calls with this tool has been incredibly valuable in my role especially for picking up the right phrases and putting them into practice. The calendar integration works really well too which makes it even more convenient to use day to day. It's been a big help for our sales coaching overall. I also like that it removes filler words and with all the features available, it helps me keep track of exactly where I left off on each sales call. That cuts down the time spent talking and adds a lot more value beyond that.

Cons

I don't have any complaints. If anything, it always seems to have more useful updates coming and they're usually right on target.

“makes my work more manageable”

Pros

This has made my work much more manageable. I can listen back to calls and pull notes directly from the transcript which is incredibly helpful. Getting started was quick and using it day to day feels very simple. It's also excellent for coaching and training. One feature I really appreciate is being able to search a keyword and jump back to that exact part of a call. The part I value most is how often it rolls out updates and how helpful the support team is when it comes to explaining how to use new features properly.

Cons

It has a bit of a learning curve but honestly once you're past that phase its really easy to use.

“improved the way I handle calls”

Pros

Adding its recording and transcription tools to my workflow was pretty easy and it has genuinely helped me improve the way I handle customer service calls. Rather than scribbling rushed notes that are barely readable afterward, I can stay focused on the conversation, listen to the client properly and leave more useful comments. It also helps me make sure nothing gets missed once the call is over so I stay much more organized with follow ups. On top of that the support team has been fantastic.

Cons

Connecting this platform with our CRM was very simple so I haven't run into any issues there.

“Impressive note taking”

Pros

Keeping up with notes has never been my strong suit so having the option to jump back to the exact moment a prospect mentioned something has been incredibly helpful and very simple to put into practice. The software helps make sure topics from calls don't slip through the cracks. It's also really useful to watch how other teammates deal with common challenges and share best practices without any hassle. On top of that it makes giving feedback on calls far more relevant and contextual.

Cons

One thing I'd love to see improved is the upload speed for calls. It would be much better if they appeared in the software in real time or at least much faster instead of taking hours.

“Solid recordkeeping”

Pros

One feature that's been especially helpful is being able to jump straight to a specific topic during a call. It also keeps a solid record of every discussion which makes it useful for both current follow ups and future reference. The coaching sessions from Convin have really helped us build better skills for cold calling and introductions. Since implementing it and using it daily, my intros have started to feel much more natural and fluid.

Cons

The only downside I've noticed is that calls in processed status can be a little slow to load although the integration itself is quite easy.

“smooth CRM integration”

Pros

It has turned into one of those platforms our team depends on every day and it's hard to imagine getting through the job without it now. Getting it set up was quick and connecting it with our CRM and other tools was easy. The features have been genuinely useful and the customer support has been just as helpful whenever needed. It's also becoming more and more valuable across the whole organization, not just for one team. Honestly, I can't picture a small business operating without something like this.

Cons

There's honestly very little here to complain about. Nearly every part of the platform works well for me, whether it's the coaching sessions, call insights, reports, dashboards or assessments. Everything has been working reliably and I haven't run into any major issues worth pointing out.

“valuable call reviews”

Pros

Being able to go back through calls, track talking time to gauge how involved a prospect is and add or revisit feedback has been really valuable. This has been an excellent tool to help sharpen my sales skills and listening ability and getting it set up was very simple. Hearing how my teammates handle their calls also helps me suggest the right terms or explanations when needed. Overall, it feels like a thoughtfully built platform with impressive integration options.

Cons

Its speech to text accuracy still has room for improvement and I do run into buffering issues at times.

“keeps track of missed details”

Pros

During an important call, I got distracted and missed some key information but Convin bailed me out. Rather than calling the customer back and awkwardly admitting I wasn't fully paying attention, I jumped into Gong and found exactly what I needed in about five minutes. Honestly, I can't think of anything else that competes with that. This product consistently covers for me when I miss something.

Cons

Voice to text transcription can get a little confusing sometimes especially when several people are talking at once on the same call.

“playback coaching that really helps”

Pros

I've found that this app helps out people new to sales immensely by letting them record and replay pitches. It makes it easier to notice the small details in conversations, learn from how others handle calls, catch missed actions and improve overall communication skills. The support team is also very helpful and keeps us informed about new features that benefit agents like me and the integrations are simple to set up.

Cons

A few of the features don't feel very relevant or useful for me in a sales representative role.

“Quick integration with our phone system”

Pros

Training a sales team for every possible phone scenario just isn't realistic and that's where this platform has been really valuable for us. It keeps getting updated with new knowledge about our clients and guidance on what to do in different situations. I also really appreciate how simple it is to use and how it shows the script for each call. On top of that integrating our phone system with this was super quick.

Cons

After using this for nearly a year, I honestly haven't run into any real downsides. It offers so many useful features that there's very little for me to complain about.

“accurate insights”

Pros

Most of the time, I use this for analyzing my calls. It's a very user friendly tool that's also quick to set up and it delivers insights with good accuracy. To me, the best kind of software is something that's not only simple to implement but also connects well with other systems and it does that really well. The features it offers are simple to integrate into my own workflow and workforce setup.

Cons

Any challenges I ran into were handled with the help of the customer support team.

“helps me remember what I said”

Pros

Having my calls recorded has been incredibly helpful because I can always go back and remember exactly what I said. This makes that really simple to put into practice. I can replay conversations whenever I want, review how I handled them and catch things like talking too much or missing a sales opportunity. I also really appreciate the call search feature when I want to dig into a specific issue. That's a big part of why I value this platform so much. It keeps me focused on my calls every day and helps me keep improving how I handle them.

Cons

Honestly, I don't really have anything negative to point out here. I use this almost every day to review my work, track my progress and keep learning from my own calls.

“handy transcripts”

Pros

It stores customer conversations in one place and lets you filter them by almost any parameter, including call duration, date range, specific teams or individual agents. If a discussion gets missed, it can be reviewed later with the transcript which makes audits much easier to carry out. The search feature is also easy to use and helps pinpoint specific parts of a call quickly. On top of that the customer support team is always available and open to taking suggestions.

Cons

I wish the home page was less cluttered.

“great question suggestions”

Pros

During customer conversations, it quietly follows along, integrates without any difficulty and automatically suggests questions I can respond to. It genuinely helps when I'm figuring out what to ask next and I don't mind the reminders when I'm doing too much of the talking. I can already see it being a big help in my day to day insurance and benefits sales work, both for me and for my customers. It really supports the sales process and helps bring deals to completion.

Cons

It's been excellent overall and I haven't come across any issues so far.

“call support that boosts confidence”

Pros

Every call feels more manageable with this platform there to support me. It helps me deliver my talk tracks with confidence and using it feels very natural since the questions I need to ask are already laid out. On top of that it provides the right scripts for each rebuttal depending on how the client responds.

Cons

This has made handling objections on calls much more effective than it used to be. I rely on it almost every day during my calls and it has supported me in just about every way I need so I don't have any complaints.