“fantastic training”

Pros

Auto recording and transcripts have been really valuable for training. The platform is simple to use and roll out and it has genuinely helped me build better relationships with customers. I also appreciate the alerts when sentiment starts turning negative. The support team is consistently available to walk us through the newest features with demos. Another big plus is how well it keeps sales training and demo delivery consistent. It also lets us pull selected parts from different demonstrations and combine them into one "master" demo.

Cons

Nothing to complain about at this point. Everything has been going well and it has lived up to our expectations.

“game changing sales insights”

Pros

Out of all the sales enablement tools we invest in, this has easily been the most valuable one. I barely stress about taking notes anymore which lets me stay far more engaged in the conversation itself. Getting it up and running wasnt hard at all and when I'm preparing for a leadership call, I can quickly revisit past demos and refocus on what truly matters to my customers. On top of that it highlights habits I didn't even realize were holding me back. The way Convin analyzes voice and sound is genuinely impressive and integrating it with our CRM has also been very simple.

Cons

At this point, I'm mostly just interested in seeing even more features added over time and I haven't run into any real issues so far.

“better coaching with daily clips”

Pros

With a fairly complex product and sales cycle, it has made it much simpler to provide high quality training and feedback for both seasoned team members and new hires. Our managers have even started sharing short daily clips with the sales team, highlighting agents who are absolutely crushing it. On a personal level, I hit a bit of a sales slump earlier this year, reviewed some of my demos and was able to spot a few small changes that really helped.

Cons

Honestly, it's hard to come up with anything I dislike about it.

“Accurate insights”

Pros

Something that really stands out is the insights tracker which gives a precise timeline showing how parameters evolve over time.

Cons

There are a few minor issues here and there but nothing serious enough to stop me from continuing to use Convin.

“user friendly tool”

Pros

It's very user friendly when I need to listen back to the parts that matter most for closures.

Cons

The recording length isn't quite enough to fully understand or review the entire situation.

“AI powered sales boost”

Pros

Using AI, this platform helps monitor and improve sales conversations really well. The lead scoring feature is especially useful and does a lot to support better sales performance.

Cons

Its interface could use some improvement especially with adding more color options.

“handles my note taking for me”

Pros

While doing my 60 to 90 minute deep dive meetings with clients, this app lets us focus more on the conversation rather than splitting my attention between talking and taking notes. Since the recordings are always available afterward, nothing important gets missed. It has also made agent coaching much more practical because I can choose calls I already know will be useful instead of relying on one that may or may not be helpful. On top of that it is simple to implement, integrates without any extra effort and the support team makes it feel like a dependable tool.

Cons

So far, I really haven't run into anything I'd count as a downside.

“helps me give better service to my clients”

Pros

Working with this software through call edit sessions has been a genuinely eye opening experience for me as a consultant and it has also made a real difference for the clients I support. These sessions have become a valuable part of my consultation process because they help me deliver more personalized and effective guidance. The expert input shared during the sessions has made it possible to give clients solutions that are better customized to their specific needs and goals. I've also been very impressed by how professional and knowledgeable the Convin team is. Their attention to detail and quick responsiveness stand out and that gives me confidence that the recommendations I share with clients are accurate and current. Another thing that has been especially useful is the commenting feature. I had wanted to leave feedback before but never really knew how to do it properly and it makes that incredibly simple by allowing comments on every conversation call. On top of that the platform fits naturally into day to day work making it practical to use and adopt regularly.

Cons

I don't have any complaints. It is an excellent product that genuinely helps people learn and build new skills.

“Sales insights every day”

Pros

Replaying those conversations has helped me understand my strengths and weak spots in sales calls, learn more about our products and focus better on what customers actually need. It feels like being in several places at once which is a huge advantage. I use it almost daily to keep up with customer feedback and understand what our prospects are really looking for.

Cons

Nothing specific comes to mind at the moment. From customer support to implementation, integration and everything in between, it has been excellent across the board.

“simple to use”

Pros

Starting out in a new sales role, this has really helped me understand what a strong call should sound like. It's simple to put into practice and it's helped me get up to speed faster by letting me hear how prospects speak with us and how our team responds. That matters a lot in a remote setup, where you don't get the chance to overhear conversations on the sales floor. By using this app every day and listening to my coworkers' calls, I'm getting better at handling specific questions and positioning our value the right way.

Cons

As a sales representative, it has consistently been beneficial for me.

“well organized workflow”

Pros

Right away, it feels like this product was built with the end user in mind and that really comes through. As a team lead, it's been very simple to roll out and the day to day experience with the system has been excellent. It's pretty much the main tool I rely on. With how busy work gets between prospecting and calls, I don't have time to review every call that only needs grading so having this platform and its support team help us integrate the system into my team's call process has been a big help.

Cons

There really isn't much to complain about. It's simple to use and easy to navigate.

“helpful coaching companion”

Pros

One thing I really appreciate is that it lets you fix mistakes before the call ends. It also gives you the option to set specific phrases as alerts during conversations. To me, this is the kind of tool agents should use every day to keep improving their skills. On top of that it captures every single call reliably through our integrated software.

Cons

At times, moving through the different features and functions it offers can be a bit difficult.

“transcripts done right”

Pros

Having a transcript to read through instead of constantly jumping back and forth in the video recording is a huge plus. I also really appreciate being able to speed up the recording during review and the fact that it turns the conversation into text makes it much faster to skim through everything.

Cons

It does exactly what I need it to do and it's simple to implement and use and easy to bring into the team's workflow. I don't have any downsides to add here.

“powerful analytics”

Pros

Right from the start, this has been genuinely helpful because it's user friendly and fits well into our workflow. Our compliance levels have gone up by around 80% which has made a noticeable difference. I also use this tool in several ways to support negotiations and its analytics have been excellent. They've played a big role in helping us convert new customers more effectively.

Cons

One issue that comes up occasionally is having to reload the app from time to time for new calls.

“smart prompts”

Pros

Its AI does a really good job of understanding what's being said during a call and prompting the agent with the right responses for each situation and it's also very simple to integrate. I really enjoy the scenario based setup and the way certain phrases or groups of words can trigger them because it makes conversations feel much more natural and pleasant instead of forcing agents to stick to a script word for word. This software works especially well for handling customer rebuttals too since agents or sales reps don't have to figure out every situation on their own because the platform guides them through it.

Cons

The support team has been excellent and the feature set is impressive overall but there are times when the system can feel a bit slow.

“Great fit for me”

Pros

This has been a fantastic tool for capturing notes and analyzing all of my calls with prospects and clients. Instead of scrambling to write everything down, I can stay focused on listening carefully and asking the right follow up questions. It solves the note taking problem by keeping everything organized in a way that actually fits my business. It also helps me share important details clearly with internal stakeholders who may join future meetings.

Cons

This app took me a few days to fully understand how the platform works but after that, the layout started to feel natural.

“fantastic integrations”

Pros

The system has been fantastic to work with. It integrates well with our CRM and the user friendly setup made implementation quick on my end. The machine learning capabilities are excellent and I really value how simple they are to use. Working with the team has also been very convenient. Overall, it's helping me refine and improve my sales pitch.

Cons

I've been using this for a long time and the features they've released have consistently made my work more manageable. I love using this and dont have any issues to point out.

“call insights that boost performance”

Pros

Being able to replay my calls has been incredibly helpful for spotting places where I can improve. I also really appreciate that our team can review calls internally to understand what top performers are doing right and figure out how to apply those same habits ourselves. Another big plus is not having to take notes during client meetings since I always have a full record of what was said in the conversation.

Cons

Only issue I really run into is that it does not always keep me logged in for as long as I would expect. Other than that, I honestly do not have much to complain about.

“fast playback”

Pros

What that really stands out to me is how accurate the transcripts are. If I need to go back to a conversation and catch something I missed, I can just search for a term and replay that part right away. Being able to listen to my calls the very same day is a huge plus. It looks like a lightweight tool but it actually comes packed with a lot of capabilities. On top of that the support team is always there when needed and the features are very simple to put in place.

Cons

Up till now, there really aren't many downsides worth mentioning.

“live guidance that help conversions”

Pros

Getting everything up and running was incredibly easy for our team. One push is all it takes and the platform updates itself automatically. It's amazing to have that quiet layer of guidance happening during live listening. On top of that their customer support has been genuinely helpful throughout. The whole team is attentive, responsive and quick to answer questions in an effective way. The product itself is excellent but the people behind this product are what made the experience truly stand out for me. It has helped our agents improve conversion rates and recover quickly when a customer call starts going off track. It also offers a wide range of features and functions that are useful for both agents and managers.

Cons

So far, I've ended up using a large number of the features this platform offers, mainly because my role is focused on analyzing calls and so far I havent come across anything that I'd list as a con.