Convoso Reviews

“I would recommend it 8/10

Pros

One thing I really like about Convoso is the smooth process for transfers, as well as the manual dialing and the inbound callback queue. These features make managing calls so much more efficient and streamlined.

Cons

One major issue I've been facing is the long wait time when trying to make calls.

“Not a very pleasant experience

Pros

The text feature is a game changer for us. Our previous dialer didn't have this and being able to text back and forth with clients has significantly boosted our productivity and client communication. It's a huge improvement!

Cons

There are frequent problems with dropped calls, and sometimes the system is down for hours, a couple of times every month. Previously, we rarely had outages that lasted more than an hour, and it's affecting our productivity.

“Good and reliable tool

Pros

Convoso provides valuable, job-specific information that helps me stay on top of my tasks and ensures I have everything I need to be efficient.

Cons

It crashes almost every day. Our calls get dropped frequently, and the sound quality issues can be quite frustrating.

“Very User Friendly

Pros

It's incredibly easy to use. The calls are mostly clear and I don't run into many issues with sound quality, which makes it a reliable tool for everyday use.

Cons

If you don't have a fast, reliable internet connection, the calls will frequently drop.

“So far so good

Pros

The ease of use and reliability, especially for tracking calls, is a big win. It makes us stay organized and on top of calls much easier.

Cons

Dropped calls and intermittent outages are a major issue for us, constantly getting disconnected.

“Pretty easy to use

Pros

I love how user friendly Convoso is. The buttons are color-coded, and everything is laid out in a way that's really easy to understand and navigate, even for someone who isn't tech-savvy.

Cons

The system has been very slow recently, often freezing and glitching. This forces us into a pause and requires us to be logged out by a supervisor.

“power dialing is so easy with it

Pros

The ease of power dialing and campaign setup is fantastic. It helps me get things done quickly and efficiently without unnecessary complexity.

Cons

I haven't encountered any problems with Convoso, as it fully meets my company's needs.

“Excellent product!

Pros

I really appreciate how easy Convoso is to use. As a remote employee, it allows me to stay fully engaged with the company I work for. I can seamlessly switch between channels, whether I need to ask management questions to ensure I'm providing excellent customer service to my clients, or connect with my teammates so we can support and motivate one another throughout our workday.

Cons

I haven't had any negative experiences with Convoso at all.

“It gets the job done

Pros

The interface is user-friendly and easy to use. It's so easy for me to track call history, update dispositions, and perform callbacks, just to name a few features.

Cons

I don't have any complaints so far, it gets the job done on a daily basis.

“Never had an issue!

Pros

It's so easy to use that I can help my coworkers figure out how to use it too. It's a real team asset when everyone can get on board quickly.

Cons

Sometimes it runs very slowly, and it will freeze or not function at all. This disrupts our workflow.

“User-friendly and simple

Pros

It's simple to use and gives me direct control over my work, letting me get straight to the tasks that matter.

Cons

So far, I haven't had any issues with Convoso.

“Using convoso again

Pros

I was able to navigate the website with little training, which speaks volumes about how intuitive the platform is.

Cons

The call quality can be inconsistent, sometimes lacking the clarity we need.

“Excellent product!

Pros

The ease of use and simplicity of the system make it one of the best tools I've used in my role.

Cons

I don't have any complaints, it's a perfect system that works well.

“Pretty solid overall

Pros

The seamless experience and how simple it is to use really make Convoso stand out. It's one of the most user-friendly platforms I've worked with.

Cons

The design could be more visually appealing, though I believe it's not a major issue.

“It is a great choice

Pros

Every business should use this feature. It'll make operations run much smoother and more efficiently, ultimately making the whole process more manageable and streamlined. I truly recommend it!

Cons

Convoso sometimes crashes while I'm in the middle of speaking with a client.