Last Updated
Overview
Convoso software is at the forefront of innovation in cloud-based outbound contact center solutions, delivering cutting-edge tools that drive exceptional results for sales and lead generation experts. While users have noted low recording quality and connectivity issues, the built-in dynamic scripting feature effectively enables tailored interactions during calls.
Overall Rating
Based on 15 users reviews
4
Rating Distribution
Positive
73%
Neutral
27%
Negative
0%
Starting Price
Custom
Convoso Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is Convoso?
Overview
Convoso is a top contact center software provider (CCaaS) for sales and lead generation teams. Since 2006, it has led the way in innovation, continuously creating solutions that drive customer growth while ensuring compliance with regulatory standards. With omnichannel features, including the revolutionary conversational AI tool Voso.ai, Convoso helps scale sales and boost revenue.
Convoso Pricing
Convoso Integrations
Convoso integrates with various third-party applications, including:
- Balto
- LeadsPediaapier
- Zendesk
- Retreaver
- Zoho
- Shopify
- Microsoft Dynamics
- Salesforce
Who Is Convoso For?
Convoso benefits various industries and sectors, including:
- Marketing
- Insurance
- Solar
- Financial
- Home Services
- Business Process Outsourcing (BPO)
Is Convoso Right For You?
Convoso enhances typical contact center software by making customer interactions productive and enjoyable for both customers and employees. The end-to-end platform integrates built-in applications and other systems, providing a seamless, user-friendly solution for inbound and outbound call center needs.
Are you still trying to figure out Convoso? Contact us at (661) 384-7070 and get expert assistance from our team regarding any further queries.
Convoso Features
Answering Machine Detection
Convoso's advanced answering machine detection technology maximizes agent-customer interaction. It connects leads to a live agent in under half a second, reducing the chances of hang-ups before a conversation starts.
Caller ID Reputation Management
This feature helps users reach more leads with efficient caller ID management. It allows them to gain insights into which numbers are flagged or blocked by major carriers. It ensures automated remediation, monitors performance with real-time analytics, and prevents numbers from being flagged.
Customizable Dashboards
Customized data and performance reports are available instantly with Convoso's dashboard. They offer real-time statistics to track and compare the success of agents, lists, and campaigns, helping improve handling time and customer satisfaction.
Workflow Automation
Convoso's workflow automation allows for a customized approach to leads. It utilizes behavior-based rules to deliver perfectly timed text messages, emails, calls, or other communication methods to engage prospects effectively.
Smart Voicemail Drop
Smart Voicemail Drop is an innovative outreach feature that improves outbound calling by allowing agents to leave perfectly timed, strategic voicemail messages. It delivers customized messages efficiently to save time and drive more callbacks.
Pros And Cons of Convoso
Pros
Superior connect rates compared to other solutions
Efficiently connects agents with leads to optimize call handling
Easily changes direct inward dialing (DID) numbers
Offers built-in dynamic scripting
Cons
Presents complex configurations
Low recording quality and connectivity issues reported by some users
Convoso Reviews
Total 15 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars40%
4
Stars33%
3
Stars13%
2
Stars13%
1
Stars0%
Share your experience
Health, Wellness and Fitness, 11-50 employees
Less than a year
“I would recommend it 8/10”
Pros
One thing I really like about Convoso is the smooth process for transfers, as well as the manual dialing and the inbound callback queue. These features make managing calls so much more efficient and streamlined.
Cons
One major issue I've been facing is the long wait time when trying to make calls.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Hospital & Health Care, 11-50 employees
More than a year
“Very User Friendly”
Pros
It's incredibly easy to use. The calls are mostly clear and I don't run into many issues with sound quality, which makes it a reliable tool for everyday use.
Cons
If you don't have a fast, reliable internet connection, the calls will frequently drop.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
8
Functionality
10
Insurance, 500+ employees
More than a year
“Good and reliable tool”
Pros
Convoso provides valuable, job-specific information that helps me stay on top of my tasks and ensures I have everything I need to be efficient.
Cons
It crashes almost every day. Our calls get dropped frequently, and the sound quality issues can be quite frustrating.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Frequently Asked Questions
Does Convoso offer an API?
Yes, Convoso provides API access.
What language does Convoso support?
Convoso supports the English language only.
What other apps does Convoso integrate with?
Convoso integrates with several applications, including Balto, LeadsPedia, Zendesk, Retreaver, Zoho, Shopify, Microsoft Dynamics, Salesforce, HubSpot, and Google Maps. Watch the Convoso demo to learn more about its integration options.
Does Convoso support mobile devices?
Yes, Convoso offers support for mobile devices.
What types of pricing plans does Convoso offer?
Convoso pricing presents a per user, per feature structure. Users can request a custom quote for a detailed Convoso software cost.
Who are the typical users of Convoso?
Convoso works across multiple industries, including marketing, insurance, solar, financial services, home services, and business process outsourcing (BPO).
What level of support does Convoso offer?
Convoso provides various support options, including a 24/7 live rep, phone, knowledge base, email/help desk assistance, FAQs/forums, and more.