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Convoso software is at the forefront of innovation in cloud-based outbound contact center solutions, delivering cutting-edge tools that drive exceptional results for sales and lead generation experts. While users have noted low recording quality and connectivity issues, the built-in dynamic scripting feature effectively enables tailored interactions during calls.

Convoso Specifications

Interactive Voice Response (IVR)

Call Recording

Call Monitoring

Call Reporting and Analytics

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What Is Convoso?

Overview

Convoso is a top contact center software provider (CCaaS) for sales and lead generation teams. Since 2006, it has led the way in innovation, continuously creating solutions that drive customer growth while ensuring compliance with regulatory standards. With omnichannel features, including the revolutionary conversational AI tool Voso.ai, Convoso helps scale sales and boost revenue.

Convoso Pricing

The Convoso pricing structure works on a subscription model based on a per-user, per-feature charge. Users can request a detailed Convoso software price analysis that aligns with their business requirements.

Convoso Integrations

Convoso integrates with various third-party applications, including:

  • Balto
  • LeadsPediaapier
  • Zendesk
  • Retreaver
  • Zoho
  • Shopify
  • Microsoft Dynamics
  • Salesforce
Users can schedule a Convoso demo to learn more about its integrational capabilities.

Who Is Convoso For?

Convoso benefits various industries and sectors, including:

  • Marketing
  • Insurance
  • Solar
  • Financial
  • Home Services
  • Business Process Outsourcing (BPO)

Is Convoso Right For You?

Convoso enhances typical contact center software by making customer interactions productive and enjoyable for both customers and employees. The end-to-end platform integrates built-in applications and other systems, providing a seamless, user-friendly solution for inbound and outbound call center needs.

Are you still trying to figure out Convoso? Contact us at (661) 384-7070 and get expert assistance from our team regarding any further queries.

Convoso Features

Convoso's advanced answering machine detection technology maximizes agent-customer interaction. It connects leads to a live agent in under half a second, reducing the chances of hang-ups before a conversation starts.

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This feature helps users reach more leads with efficient caller ID management. It allows them to gain insights into which numbers are flagged or blocked by major carriers. It ensures automated remediation, monitors performance with real-time analytics, and prevents numbers from being flagged.

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Customized data and performance reports are available instantly with Convoso's dashboard. They offer real-time statistics to track and compare the success of agents, lists, and campaigns, helping improve handling time and customer satisfaction.

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Convoso's workflow automation allows for a customized approach to leads. It utilizes behavior-based rules to deliver perfectly timed text messages, emails, calls, or other communication methods to engage prospects effectively.

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Smart Voicemail Drop is an innovative outreach feature that improves outbound calling by allowing agents to leave perfectly timed, strategic voicemail messages. It delivers customized messages efficiently to save time and drive more callbacks.

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Pros and Cons of Convoso

Pros

  • Superior connect rates compared to other solutions
  • Efficiently connects agents with leads to optimize call handling
  • Easily changes direct inward dialing (DID) numbers
  • Offers built-in dynamic scripting

Cons

  • Presents complex configurations
  • Low recording quality and connectivity issues reported by some users

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Frequently Asked Questions

Yes, Convoso provides API access.