CXM: Pricing, Free Demo & Features

Last Updated Feb 16, 2026

Overview

CXM helps contact centers capture call and screen interactions with performance evaluation, coaching tools, and PCI/HIPAA compliance controls. While some features can be enhanced, its customizable setup and strong search and reporting support consistent quality monitoring. Overall, it is a solid fit for regulated teams and service operations.

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Starting Price

Custom

CXM Specifications

Call Recording
Call Monitoring
Call Reporting And Analytics
Interactive Voice Response (IVR)
CRM Integration
Omnichannel Support
Predictive Dialing
Call Scripting
Real-Time Dashboard
Voicemail and Callback Management

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What Is CXM?

CXM is a customer experience management software designed for businesses seeking to monitor and improve client interactions. It provides call recording, screen recording, performance evaluation, coaching, and PCI/HIPAA compliance tools. The platform allows organizations to customize recordings, track agent performance, and generate detailed reports. By consolidating these capabilities, CXM helps businesses enhance customer service, ensure regulatory compliance, and reduce operational risks through a comprehensive, in-house managed solution.

CXM Pricing

The vendor has not provided details about third-party integrations for this software. Request a personalized CXM pricing quote for your business today!

Disclaimer: The pricing is subject to change.

CXM Integrations

Information about third-party integrations has not been specified by the vendor. Book a CXM demo to explore the software in detail.

Who Is CXM For?

CXM is ideal for a wide range of industries and sectors, including:

Healthcare
Financial
Contact centers
Sales teams

Is CXM Right For You?

If you’re an organization that needs greater visibility into customer interactions and employee performance, CXM may be worth considering. It is positioned for teams that require monitoring and management of customer experience activities while accommodating unique operational needs through customization rather than relying only on standard platforms.

CXM also emphasizes security and regulatory alignment, including support for PCI and HIPAA compliance. If your organization prioritizes customizable customer experience monitoring with built-in compliance safeguards managed in-house, CXM could be a suitable fit.

Still doubtful if CXM software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

CXM Features

CXM Call Recording

CXM provides call recording software that allows organizations to capture inbound and outbound phone calls quickly and efficiently. The software supports compliance with new policies and government regulations while helping teams review interactions, reduce liability, and gain clearer insight into customer service quality and communication outcomes.

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CXM Screen Recording

The platform offers screen recording that captures desktop activity alongside call audio to provide a complete view of customer interactions. It synchronizes audio and video playback, enabling organizations to review workflows, identify order discrepancies, and better understand how agents respond during live customer engagements.

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CXM Performance Evaluation And Coaching

The software includes performance evaluation and coaching capabilities that help organizations assess agent interactions using customizable evaluations and scorecards. It enables tracking of agent progress over time and supports ongoing improvement through structured feedback, coaching tools, and integrated e-learning features.

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CXM Reporting and Analytics

CXM supports reporting and analytics to help organizations analyze recorded interactions and performance data. The software enables searches and access to detailed reports, allowing teams to review trends, evaluate operational effectiveness, and make informed decisions based on captured customer experience information.

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Pros And Cons of CXM

A quick look at CXM's strengths and weaknesses to
help you decide if it's the right fit

Pros

Detailed call search filters save time
High-quality recordings support agent auditing
Live monitoring and playback feel straightforward

Cons

Playback controls may lack precise scrubbing
Session timeouts may force re-logins

CXM Reviews

Insights from real users on CXM’s features,
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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does CXM have a mobile app?

No, CXM does not offer a dedicated mobile app.

What other apps does CXM integrate with?

Information about third-party integrations has not been specified by the vendor.

What types of pricing plans does CXM offer?

CXM price plans are customized based on an organization’s specific requirements. Get a detailed CXM cost breakdown tailored to your specific requirements.

What level of support does CXM offer?

CXM offers support through phone and an online contact form.

What language does CXM support?

CXM primarily supports the English language.

Does CXM offer an API?

No, CXM does not offer an API.

Who are the typical users of CXM?

CXM features are used by a wide range of industries and sectors, including contact centers, healthcare, and financial.