Last Updated
Overview
CXM helps contact centers capture call and screen interactions with performance evaluation, coaching tools, and PCI/HIPAA compliance controls. While some features can be enhanced, its customizable setup and strong search and reporting support consistent quality monitoring. Overall, it is a solid fit for regulated teams and service operations.
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Starting Price
Custom
CXM Specifications
Call Recording
Call Monitoring
Call Reporting And Analytics
Interactive Voice Response (IVR)
What Is CXM?
CXM is a customer experience management software designed for businesses seeking to monitor and improve client interactions. It provides call recording, screen recording, performance evaluation, coaching, and PCI/HIPAA compliance tools. The platform allows organizations to customize recordings, track agent performance, and generate detailed reports. By consolidating these capabilities, CXM helps businesses enhance customer service, ensure regulatory compliance, and reduce operational risks through a comprehensive, in-house managed solution.
CXM Pricing
Disclaimer: The pricing is subject to change.
CXM Integrations
Who Is CXM For?
CXM is ideal for a wide range of industries and sectors, including:
- Healthcare
- Financial
- Contact centers
- Sales teams
Is CXM Right For You?
If you’re an organization that needs greater visibility into customer interactions and employee performance, CXM may be worth considering. It is positioned for teams that require monitoring and management of customer experience activities while accommodating unique operational needs through customization rather than relying only on standard platforms.
CXM also emphasizes security and regulatory alignment, including support for PCI and HIPAA compliance. If your organization prioritizes customizable customer experience monitoring with built-in compliance safeguards managed in-house, CXM could be a suitable fit.
Still doubtful if CXM software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
CXM Features
CXM provides call recording software that allows organizations to capture inbound and outbound phone calls quickly and efficiently. The software supports compliance with new policies and government regulations while helping teams review interactions, reduce liability, and gain clearer insight into customer service quality and communication outcomes.
The platform offers screen recording that captures desktop activity alongside call audio to provide a complete view of customer interactions. It synchronizes audio and video playback, enabling organizations to review workflows, identify order discrepancies, and better understand how agents respond during live customer engagements.
The software includes performance evaluation and coaching capabilities that help organizations assess agent interactions using customizable evaluations and scorecards. It enables tracking of agent progress over time and supports ongoing improvement through structured feedback, coaching tools, and integrated e-learning features.
CXM supports reporting and analytics to help organizations analyze recorded interactions and performance data. The software enables searches and access to detailed reports, allowing teams to review trends, evaluate operational effectiveness, and make informed decisions based on captured customer experience information.
