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Overview
Dinomi helps contact centers and sales teams manage inbound and outbound campaigns with predictive and progressive dialing, automated workflows, dynamic forms, and real-time supervision. While primarily focused on voice and webchat, it delivers strong value for mid-sized to large support and sales teams aiming to improve quality, compliance, and decision-making.
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Starting Price
Custom
Dinomi Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Predictive Dialing
What Is Dinomi?
Dinomi is a comprehensive contact center platform built to support inbound and outbound operations through flexible campaign management, intelligent dialing, and configurable workflows. It combines predictive and progressive dialing with dynamic forms, supervision tools, and role-based controls to support structured, high-volume calling environments. The platform offers a free version for up to two agents, making it accessible for evaluation and small teams.
Dinomi Pricing
Dinomi Integrations
Who Is Dinomi For?
Dinomi is ideal for organizations across a wide range of industries and sectors, including:
- Healthcare
- Financial services
- Retail
- Telecommunications
- Business process outsourcing
- Travel and hospitality
- E-commerce
Is Dinomi Right For You?
Dinomi is ideal for businesses seeking a unified contact center and customer relationship platform, offering AI-driven insights, predictive and progressive dialing, and dynamic campaign management. Trusted by clients such as APROFE, AMAQUA, BIC, and Banco ProCredit, it enables sales and service teams to handle inbound and outbound interactions efficiently. Designed for businesses requiring centralized data and measurable performance improvements, Dinomi provides scalability and operational flexibility for optimized call center productivity.
Still doubtful if Dinomi is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Dinomi Features
The platform includes a powerful predictive and progressive dialer that manages high-volume outbound campaigns efficiently. It calculates call volume, agent availability, and estimated conversation times to optimize productivity. By reducing idle time and ensuring maximum contact rates, teams can achieve better engagement with customers.
This feature identifies answering machines, fax machines, and IVRs automatically during outbound campaigns. It allows agents to focus on live interactions, improving overall efficiency. By distinguishing real conversations from automated responses, call quality and productivity are enhanced consistently.
Dinomi software enables the creation and management of automated campaigns and customer surveys. It supports tailored outreach and feedback collection while maintaining workflow consistency. By integrating campaign results directly into dashboards, managers gain actionable insights to improve strategy.
This feature provides a high definition webphone integrated directly into the platform, along with live chat support. Agents can communicate seamlessly with customers through multiple channels without switching applications. It enhances user experience and ensures faster resolution of customer queries.
Dinomi manages all incoming calls with structured routing to the right operator. Each agent can follow specific call strategies depending on campaign requirements. Supervisors can monitor performance and ensure that customer inquiries are handled promptly and effectively.
