Enghouse Systems

Enghouse Systems

6 Review(s)

Overview

Enghouse Systems transforms contact centers with smart routing, analytics, and scalable communications. While setup may require some initial configuration, its modular design makes it easy to tailor. If you're in retail, tech, or utilities and want better customer engagement, this platform is worth exploring.

Overall Rating

Based on 6 users reviews

3.7

Rating Distribution

Positive

67%

Neutral

33%

Negative

0%

Starting Price
Custom

Enghouse Systems Specifications

Call Monitoring

Call Reporting and Analytics

CRM Integration

Omnichannel Support

View All Specifications

What Is Enghouse Systems?

Enghouse Systems is a Canadian-based, publicly traded enterprise software company that provides comprehensive solutions for contact centers, visual communications, and network management. The software specializes in transforming contact centers into growth engines through advanced call routing, workforce optimization, and real-time analytics capabilities. These solutions help businesses deliver winning customer experiences while optimizing agent performance and operational efficiency.

Enghouse Systems Pricing

The vendor offers customized pricing plans, making it suitable for businesses with diverse requirements. Contact us today for a personalized Enghouse Systems cost based on your business’s specific needs!

Enghouse Systems Integrations

The vendor has not provided details about third-party integrations for this software. Schedule a Enghouse Systems demo to learn more about the software capabilities.

Who Is Enghouse Systems For?

Enghouse Systems is ideal for a wide range of industries and sectors, including:

  • Communications and media
  • Utilities
  • Transportation
  • Retail
  • Technology

Is Enghouse Systems Right For You?

If you're seeking comprehensive enterprise software that can transform your contact center operations and enhance organizational communications, Enghouse Systems is the right choice. The platform's modular approach allows businesses to implement specific solutions based on their needs, whether it's contact center optimization, video communications, or network management.

Still doubtful if Enghouse Systems software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Enghouse Systems Features

Enghouse Systems provides comprehensive contact center solutions that transform traditional call centers into powerful customer engagement platforms. Advanced routing algorithms ensure customers reach the right agents while real-time dashboards provide managers with actionable insights for optimizing performance and reducing wait times.

See How It Works

This feature provides cutting-edge network solutions for communications, utilities, and defense organizations embracing digital transformation. Built on fifth generation (5G), Cloud, internet of things (IoT), and machine learning artificial intelligence (AI) technologies, these solutions enable organizations to modernize their infrastructure and improve operational efficiency.

See How It Works

The platform offers comprehensive call recording with high definition (HD) quality, keyword indexing, and timestamping features for compliance and training purposes. Quality management tools provide detailed performance analytics, coaching insights, and training recommendations to enhance agent effectiveness and customer service quality.

See How It Works

It delivers secure, scalable video conferencing technology that connects global teams through cloud-based services. High-definition video quality, screen sharing capabilities, and encrypted communications ensure seamless collaboration while maintaining enterprise-grade security standards for sensitive business discussions.

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Pros And Cons of Enghouse Systems

Pros

  • Easy-to-use interface for agents

  • Seamless integration across systems

  • Reliable support boosts call efficiency

Cons

  • Custom reports require database access

  • Insufficient training for admins and users

Enghouse Systems Reviews

Total 6 reviews

3.7

All reviews are from verified customers

Rating Distribution

5

Stars

0%

4

Stars

67%

3

Stars

33%

2

Stars

0%

1

Stars

0%

Share your experience

JS

Jack s.

small Business, 11-50 employees

Less than a year

4.0
February 2025

“seamless integration, constant innovation

Pros

getting enghouse Interactive set up on our phone system was not an issue. It integrated perfectly with our existing setup making the transition completely smooth. What I really like is how the company is always working on the software, rolling out new features and updates. They consistently refresh it to align with the evolving needs of their users. With every new version, they add more capabilities and refine it to stay ahead of customer expectations. overall it is clear that providing top-tier support is a real priority for them.

Cons

The platform would be better if it were easier to use. I think the interface and menus need to be more basic which would really help people who are not super tech-savvy. It also does not give businesses enough freedom to adjust the software to what they specifically require. so having more ways to customize things would be a huge plus.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

7

RS

Rodrigues s.

mid market, 500+ employees

More than a year

4.0
June 2024

“brings all communication channels together

Pros

For a comprehensive contact center, it is hard to beat this software. It brings every communication channel together in one place be it phone, email, text messaging and live chat. offering all these choices means our customers can reach out to us however they prefer, with no limitations.

Cons

The cost can get pretty high if you want access to all its features. getting everything set up also takes a while too and you need some technical know-how to get all the different parts connected properly.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

JS

Joao s.

mid market, 500+ employees

Less than a year

4.0
June 2024

“perfectly simple for sme needs

Pros

our company is an sme in the automotive sector and we just needed a simple contact center solution to manage our daily operations. We did not require a complex or flashy customer service platform. enghouse has delivered exactly what we were looking for without any unnecessary extras.

Cons

It would be really helpful if it could work with microsoft excel but that's just not an option right now.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

View All 6 Reviews

Frequently Asked Questions

The vendor has not provided details about API availability.

No, it does not offer a mobile app.

The platform supports the English language only.

Enghouse Systems price plan can be tailored to meet the unique requirements of different businesses. Get in touch for a personalized Enghouse Systems pricing plan based on your business’s specific needs!

Enghouse Systems offers support via phone and email.

The vendor has not provided details about third-party integrations for this software.

Enghouse Systems features are more suitable for various industries and sectors including; communications and media, utilities, transportation, retail, and technology.