Last Updated
Overview
Enghouse Systems transforms contact centers with smart routing, analytics, and scalable communications. While setup may require some initial configuration, its modular design makes it easy to tailor. If you're in retail, tech, or utilities and want better customer engagement, this platform is worth exploring.
Overall Rating
Based on 6 users reviews
3.7
Rating Distribution
Positive
67%
Neutral
33%
Negative
0%
Starting Price
Custom
Enghouse Systems Specifications
- Call Monitoring
- Call Reporting and Analytics
- CRM Integration
- Omnichannel Support
What Is Enghouse Systems?
Enghouse Systems is a Canadian-based, publicly traded enterprise software company that provides comprehensive solutions for contact centers, visual communications, and network management. The software specializes in transforming contact centers into growth engines through advanced call routing, workforce optimization, and real-time analytics capabilities. These solutions help businesses deliver winning customer experiences while optimizing agent performance and operational efficiency.
Enghouse Systems Pricing
Enghouse Systems Integrations
Who Is Enghouse Systems For?
Enghouse Systems is ideal for a wide range of industries and sectors, including:
- Communications and media
- Utilities
- Transportation
- Retail
- Technology
Is Enghouse Systems Right For You?
If you're seeking comprehensive enterprise software that can transform your contact center operations and enhance organizational communications, Enghouse Systems is the right choice. The platform's modular approach allows businesses to implement specific solutions based on their needs, whether it's contact center optimization, video communications, or network management.
Still doubtful if Enghouse Systems software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Enghouse Systems Features
Contact Center Management
Enghouse Systems provides comprehensive contact center solutions that transform traditional call centers into powerful customer engagement platforms. Advanced routing algorithms ensure customers reach the right agents while real-time dashboards provide managers with actionable insights for optimizing performance and reducing wait times.
Network Virtualization Solutions
This feature provides cutting-edge network solutions for communications, utilities, and defense organizations embracing digital transformation. Built on fifth generation (5G), Cloud, internet of things (IoT), and machine learning artificial intelligence (AI) technologies, these solutions enable organizations to modernize their infrastructure and improve operational efficiency.
Call Recording And Quality Management
The platform offers comprehensive call recording with high definition (HD) quality, keyword indexing, and timestamping features for compliance and training purposes. Quality management tools provide detailed performance analytics, coaching insights, and training recommendations to enhance agent effectiveness and customer service quality.
Video Communications
It delivers secure, scalable video conferencing technology that connects global teams through cloud-based services. High-definition video quality, screen sharing capabilities, and encrypted communications ensure seamless collaboration while maintaining enterprise-grade security standards for sensitive business discussions.
Pros And Cons of Enghouse Systems
Pros
Easy-to-use interface for agents
Seamless integration across systems
Reliable support boosts call efficiency
Cons
Custom reports require database access
Insufficient training for admins and users
Enghouse Systems Reviews
Total 6 reviews
3.7
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars67%
3
Stars33%
2
Stars0%
1
Stars0%
Share your experience
small Business, 11-50 employees
Less than a year
“seamless integration, constant innovation”
Pros
getting enghouse Interactive set up on our phone system was not an issue. It integrated perfectly with our existing setup making the transition completely smooth. What I really like is how the company is always working on the software, rolling out new features and updates. They consistently refresh it to align with the evolving needs of their users. With every new version, they add more capabilities and refine it to stay ahead of customer expectations. overall it is clear that providing top-tier support is a real priority for them.
Cons
The platform would be better if it were easier to use. I think the interface and menus need to be more basic which would really help people who are not super tech-savvy. It also does not give businesses enough freedom to adjust the software to what they specifically require. so having more ways to customize things would be a huge plus.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
7
mid market, 500+ employees
More than a year
“brings all communication channels together”
Pros
For a comprehensive contact center, it is hard to beat this software. It brings every communication channel together in one place be it phone, email, text messaging and live chat. offering all these choices means our customers can reach out to us however they prefer, with no limitations.
Cons
The cost can get pretty high if you want access to all its features. getting everything set up also takes a while too and you need some technical know-how to get all the different parts connected properly.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
mid market, 500+ employees
Less than a year
“perfectly simple for sme needs”
Pros
our company is an sme in the automotive sector and we just needed a simple contact center solution to manage our daily operations. We did not require a complex or flashy customer service platform. enghouse has delivered exactly what we were looking for without any unnecessary extras.
Cons
It would be really helpful if it could work with microsoft excel but that's just not an option right now.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Frequently Asked Questions
Does Enghouse Systems offer an API?
The vendor has not provided details about API availability.
Does Enghouse Systems offer a mobile app?
No, it does not offer a mobile app.
What languages does Enghouse Systems support?
The platform supports the English language only.
What type of pricing plan does Enghouse Systems offer?
Enghouse Systems price plan can be tailored to meet the unique requirements of different businesses. Get in touch for a personalized Enghouse Systems pricing plan based on your business’s specific needs!
What level of support does Enghouse Systems offer?
Enghouse Systems offers support via phone and email.
What other apps does Enghouse Systems integrate with?
The vendor has not provided details about third-party integrations for this software.
Who are the typical users of Enghouse Systems?
Enghouse Systems features are more suitable for various industries and sectors including; communications and media, utilities, transportation, retail, and technology.