eTollFree Reviews

“they wouldn't refund my account credit

Pros

The 99-cent price for a toll free number was really appealing. The call forwarding feature worked well most of the time, and it was simple to set up and use.

Cons

I experienced service interruptions, poor customer support, a confusing UI design, and frequent changes to the Terms of Service. Additionally the fax feature didn't work for over two years.

“I cannot use all the features!!!

Pros

The software is incredibly powerful, offering all the features (and more) that I could possibly need.

Cons

The features are hard to use because there are so many, and their configuration feels like navigating a maze. You end up relying heavily on eTollFree support, and that's when things start to go downhill. Their ticket system doesn't work well, someone takes the ticket, it sits for a while, and when you follow up, they claim it's resolved when nothing has been done. Then you open a new ticket, and the cycle repeats.

“Didn't live up to expectations

Pros

I like that the price is very low, and the toll-free number works just fine.

Cons

The auto attendant feature doesn't work for me. Their support team blames my recordings, even though they were professionally made and sound fine to me. They work on eTollFree's portal, but not on their phone system. Instead of taking responsibility, they just blame me.

“Exactly the service we needed

Pros

After doing a lot of research, I found that eToll offered the most straightforward service for getting a vanity business number. They have clear pricing and provide many free, easy-to-use services that others often charge extra for.

Cons

I didn't like the per-minute pricing structure, but it turned out to be cheaper than other services that offer limited minutes, so in the end, it's more of a personal preference than an actual issue.

“A simple way to get a toll-free number

Pros

It's really user-friendly and affordable as well.

Cons

There was a setup issue a few months ago but I can't recall the exact problem now. I likely lost a few calls due to it.

“Sounds great, but doesn't quite deliver

Pros

The price and the range of options alone make it worth giving the service a try.

Cons

There wasn't enough guidance on how to use the system or get proper support. As they told me, for the price of the service, they couldn't afford to help with the setup.

“Super easy to set up

Pros

It's simple for business use, budget friendly and offers quick responses when making changes.

Cons

I don't have any complaints at the moment, though a mobile app would be helpful.

“Just set it up and forget about it

Pros

I appreciate that all I have to do is answer the phone, with no other effort required on my part.

Cons

It would be helpful if there was a feature that could identify calls coming from this line, like a caller ID function.

“Top-notch quality

Pros

The software is very easy to use and the design is simple and intuitive.

Cons

Is it possible to use this number to call customers?

“Setup was smooth and it works just as promised

Pros

It's inexpensive and hassle-free. And it's amazing that I'm only charged when there are calls.

Cons

I don't have any cons to mention. Everything has been going well so far, and I like it.