Last Updated
Overview
eTollFree is a robust platform that simplifies business communication with AI-driven telecom solutions. Its user-friendly, cloud-based platform offers live agent monitoring and insightful analytics. Although it lacks a mobile app, its robust features and seamless scalability enhance user experience, complemented by dedicated support that elevates communication efforts.
Overall Rating
Based on 10 users reviews
3.9
Rating Distribution
Positive
70%
Neutral
20%
Negative
10%
Starting Price
Custom
eTollFree Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What is eTollFree?
Overview
eTollFree revolutionizes business communication with its intelligent, AI-driven telecom solutions. Our user-friendly cloud platform features live agent monitoring and valuable analytics, keeping you connected and informed. Ideal for businesses of all sizes, eTollFree ensures that your communication needs are consistently met. With dedicated support, you can concentrate on what matters most: growing your business and delivering outstanding customer service.
eTollFree Pricing
eTollFree Integrations
Who Is eTollFree For?
eTollFree caters to businesses of all sizes, providing a cloud-based call center solution with customizable campaigns.
Is eTollFree Right For You?
eTollFree software is the perfect choice for your business as it caters to businesses of all sizes. It offers a comprehensive cloud-based call center solution supported by inbound and outbound calling features. It also helps in enhancing customer engagement through customizable campaigns and real-time reporting.
Still thinking about whether eTollFree is the perfect choice? Connect to our customer service team at (661) 384-7070 so that you can make a better decision.
eTollFree Features
AI-Driven Telecommunications
eTollFree enables users to leverage cutting-edge AI technology, streamlining communications through easy-to-use solutions like toll-free numbers and VoIP. It integrates smoothly with the existing systems, providing a scalable platform as your business evolves.
Business Telephone Services
This reliable feature empowers users to maintain strong connections with robust telephone systems. From traditional setups to advanced VoIP services, customizable solutions adapt to unique needs, including essential options like call forwarding, conferencing, and voicemail for enhanced communication.
Managed IT Services
Users can benefit from a comprehensive feature that allows them to offload IT management, enabling a focus on core business activities. With services that include network management and cloud solutions, proactive support provides real-time monitoring and maintenance, preventing disruptions and maximizing operational productivity.
Cybersecurity Solutions
This AI-powered feature helps users safeguard against cyber threats with advanced security measures. It offers round-the-clock monitoring of proactive protection against malware and ransomware, which ensures businesses are shielded from emerging risks and keeps vital data and systems secure at all times.
Automation Services
Automation services enable users to enhance efficiency by automating routine tasks, including auto-dialers and CRM integrations. Tailored solutions scale with business growth, allowing teams to save time, minimize errors, and concentrate on strategic activities for improved productivity.
Pros And Cons of eTollFree
Pros
Robust software features
Economical toll-free number
Good availability of options
Saves time scheduling calls
Cons
Complicated configuration process
Support response times are slow
Insufficient system usage guidance
eTollFree Reviews
Total 10 reviews
3.9
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars10%
3
Stars0%
2
Stars20%
1
Stars10%
Share your experience
Biotechnology, 1-10 employees
More than a year
“they wouldn't refund my account credit”
Pros
The 99-cent price for a toll free number was really appealing. The call forwarding feature worked well most of the time, and it was simple to set up and use.
Cons
I experienced service interruptions, poor customer support, a confusing UI design, and frequent changes to the Terms of Service. Additionally the fax feature didn't work for over two years.
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
1
Functionality
1
Hospital & Health Care, 1-10 employees
More than a year
“I cannot use all the features!!!”
Pros
The software is incredibly powerful, offering all the features (and more) that I could possibly need.
Cons
The features are hard to use because there are so many, and their configuration feels like navigating a maze. You end up relying heavily on eTollFree support, and that's when things start to go downhill. Their ticket system doesn't work well, someone takes the ticket, it sits for a while, and when you follow up, they claim it's resolved when nothing has been done. Then you open a new ticket, and the cycle repeats.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Marketing and Advertising, 1-10 employees
Less than 6 months
“Didn't live up to expectations”
Pros
I like that the price is very low, and the toll-free number works just fine.
Cons
The auto attendant feature doesn't work for me. Their support team blames my recordings, even though they were professionally made and sound fine to me. They work on eTollFree's portal, but not on their phone system. Instead of taking responsibility, they just blame me.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
1
Functionality
1
Frequently Asked Questions
Does eTollFree offer an API?
No, eTollFree does not offer API.
Does eTollFree support mobile devices?
Yes, eTollFree does support mobile devices.
What other apps does eTollFree integrate with?
eTollFree integration details are not mentioned on its website.
What language does eTollFree support?
eTollFree only supports the English language.
What types of pricing plans does eTollFree offer?
eTollFree price is not publicly available on its website. Users can receive a customized quote for eTollFree cost based on their specific business requirements.
Who are the typical users of eTollFree?
Typical users of eTollFree are businesses of any size.
What level of support does eTollFree offer?
eTollFree provides support through live chat, email, and FAQs/forums.