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Overview

Flinkit is an extensive call center platform that enables rapid sales communication through a shared WhatsApp inbox and delivers WhatsApp newsletter campaigns. While the platform’s contact permission system may require some improvement, it enhances customer retention and strengthens online shop interactions, boosting lead generation and conversion efficiency.

Flinkit Specifications

  • Call Reporting and Analytics
  • CRM Integration
  • Omnichannel Support
  • Interactive Voice Response (IVR)

Flinkit Features

B2B Sales Via WhatsApp

Flinkit provides B2B sales communication through the WhatsApp channel to reach professional customers efficiently. It delivers faster customer engagement by enabling sales teams to switch from telephone to WhatsApp chat, increasing speed and responsiveness.

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WhatsApp Campaigns

The software enables sending targeted WhatsApp newsletter campaigns to business customers with high open rates. It delivers measurable engagement outcomes and improved customer outreach compared to traditional messaging channels.

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Better Customer Retention

The system provides tools to strengthen ongoing customer relationships through continuous WhatsApp communication channels. It delivers features that allow businesses to maintain dialogue with clients and encourage repeat interactions.

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Strengthen Online Shop

The platform provides capabilities to increase online shop utilization by integrating WhatsApp chat windows for direct customer interaction. It delivers opportunities to collect mobile numbers and engage customers with campaigns tied to web activities.

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Pros And Cons of Flinkit

Pros

  • Provides shared WhatsApp inbox for multiple users

  • Delivers high open-rate newsletter campaigns

  • Allows lead tracking and optimization

  • Enables campaign engagement monitoring

Cons

  • Its campaign set up may require some effort for some users

  • The platform may offer limited analog voice calling capabilities

Flinkit Reviews

Total 8 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

25%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

EM
Eileen M.

Real Estate, 11-50 employees

Less than a year

5.0

“great for Whatsapp management”

Pros

Flinkit has impressed us most with how fast and user friendly the platform feels. Managing communication through WhatsApp Business is very easy and everything from bulk messaging to structured customer support runs efficiently and stays well organized. Another big plus is the friendly, responsive support team. Whenever needed, they are quick to help and always provide competent assistance.

Cons

Up to this point, our experience with this platform has been consistently positive and we haven't run into any notable issues. If there's anything to mention at all, it's simply that we're looking forward to seeing additional features and integrations as the platform continues to develop.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

JH
Jasmin H.

Wholesale, 51-100 employees

Less than 6 months

4.0

“Helpful support team”

Pros

The service and support are excellent and the tool itself is very user friendly. Every question or concern I have gets individual attention and I'm actively supported when it comes to using and managing the tool more effectively.

Cons

The analysis of sent campaigns and messages could definitely be more detailed.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

SL
Sebastian L.

Banking, 500+ employees

Less than a year

5.0

“good alternative to Whatsapp Business”

Pros

Using it feels very easy and the communication thread works really well as an alternative to WhatsApp Business. From a data privacy standpoint, it's also a properly secure and reliable solution.

Cons

Whats missing is the option to make calls similar to WhatsApp voice calls. You also can't view contacts' profile pictures or status updates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

What types of pricing plans does Flinkit offer?

The vendor offers customized pricing plans according to different business needs. It offers a Basic Plan at €10.00. Get a customized Flinkit cost breakdown for your business today.

What language does Flinkit support?

Flinkit software supports English and German.

Does Flinkit have a mobile app?

Yes, Flinkit does offer a mobile app for Android and iOS.

Does Flinkit offer an API?

Yes, Flinkit does offer an API.

Who are the typical users of Flinkit?

The typical users of Flinkit include professionals like sales teams, customer retention teams, and online shop owners.

What level of support does Flinkit offer?

Flinkit offers support through email, phone number, and form submission.

What other apps does Flinkit integrate with?

Flinkit software integrates with WhatsApp.