Focus Contact Center: Pricing, Free Demo & Features

Name: Focus Contact Center
Price: 15 USD
Rating: 5 (1 reviews)

Last Updated Sep 29, 2026

Overview

Focus Contact Center empowers support teams by unifying telephone, email, and chat into a single, secure interface with VPN IPsec encryption. Although advanced features may need team training, its profit-based routing and automated recalls help prioritize high-value interactions. This cloud-based software is ideal for enterprises professionalizing customer service.

Overall Rating

Based on 1 users reviews

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100%

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Starting Price

$15

per month

Focus Contact Center Specifications

Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting And Analytics
CRM Integration
Omnichannel Support
Predictive Dialing
Call Scripting
Real-Time Dashboard
Voicemail And Callback Management

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What Is Focus Contact Center?

Focus Contact Center is a cloud-based multichannel communication platform designed to unify customer interactions into a single interface. Accessible via a web-based application, it offers businesses a scalable environment to manage sales and service operations. Features like skills-based routing ensure customers reach the most qualified agents instantly, improving resolution rates. Additionally, the integrated scripter standardizes communication, helping teams maintain high service quality. This flexible solution allows businesses of all sizes to enhance operational efficiency and oversee performance effectively.

Focus Contact Center Pricing

The vendor offers flexible pricing plans, starting with a basic plan at $15/month. Request a personalized Focus Contact Center pricing quote for your business today!

Disclaimer: The pricing has been sourced from third-party websites and is subject to change.

Focus Contact Center Integrations

The software integrates with other software suites through custom integrations developed by Focus Contact Center’s in-house developer team. Book a Focus Contact Center demo to explore these integrations in detail.

Who Is Focus Contact Center For?

Focus Contact Center software is ideal for a wide range of industries and sectors, including:

Debt collection
Loans
Call center
E Commerce
Healthcare
Real estate
Transport and logistics

Is Focus Contact Center Right For You?

If you’re a sales or service-oriented organization looking to streamline customer communication and improve team efficiency, Focus Contact Center provides a robust, enterprise-grade platform designed for your business. It helps reconnect missed calls with automated recalls while maintaining data security with VPN IPsec encryption.

Focus Contact Center is trusted by prominent global partners and customers such as IBM, Deloitte, Call Center house, and Aareal Bank. The software enhances customer satisfaction, agent productivity, and operational reliability. In 2014, it was awarded “The Best Product for Business 2014” in the Telecommunication category by Gazeta Finansowa.

Still doubtful if Focus Contact Center is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Focus Contact Center Features

Multichannel Communication

The software provides a comprehensive contact center solution, enabling teams to manage all customer interactions in one platform. It streamlines inbound and outbound communication, improving service efficiency, agent coordination, and customer satisfaction across multiple channels.

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Skills-Based Routing

This feature allows calls to be routed according to agent expertise, ensuring customers receive the right assistance on the first attempt. It optimizes agent utilization and reduces waiting times for higher service quality.

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Advanced Scripter

The software includes an advanced scripter that guides agents through structured conversations. It standardizes service delivery, captures essential information efficiently, and helps minimize errors, ensuring consistent, accurate, and professional customer interactions.

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Mini CRM

This feature centralizes all customer information from campaigns into a single database. The software enables easy management of contacts, improves tracking of interactions, and allows agents to access relevant details without switching between campaigns.

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Quality Assurance

The software offers quality assurance tools for monitoring and evaluating agent performance. It allows managers to define criteria, review call recordings, and score interactions to enhance service standards and improve overall customer experience.

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Pros And Cons of Focus Contact Center

A quick look at Focus Contact Center's strengths and weaknesses to
help you decide if it's the right fit

Pros

Route calls based on agent skills efficiently
Monitor and improve service quality effectively
Standardize customer interactions using advanced scripter

Cons

Requires internet access for all communications
Bulk messaging depends on user infrastructure setup

Focus Contact Center Reviews

Insights from real users on Focus Contact Center’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

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Wojciech H.

Facilities Services, N/A employees

5.0

January 2017

“hanldes everything we need”

Pros

Having one contact center platform that handles everything modern businesses need like phone calls, live chat, text messages, email, web forms and more. It has made a real difference. It's user friendly, fast to roll out and backed by solid technical support. Managing customer service feels much simpler with it.

Cons

There really isn't anything about it that I dislike.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Who are the typical users of Focus Contact Center?

Focus Contact Center features make it ideal for businesses in debt collection, loans, call center, e-commerce, healthcare, real estate, and transport and logistics sectors.

What level of support does Focus Contact Center offer?

Focus Contact Center provides support through phone.

Does Focus Contact Center offer an API?

Yes, Focus Contact Center offers an API.

Does Focus Contact Center have a mobile app?

No, Focus Contact Center does not offer a dedicated mobile app.

What types of pricing plans does Focus Contact Center offer?

Focus Contact Center price starts at $15/month for the basic plan. Get in touch for a personalized Focus Contact Center cost estimate.

What language does Focus Contact Center support?

The software is available in English.

What other apps does Focus Contact Center integrate with?

The software integrates with other software suites through custom integrations developed by Focus Contact Center’s in-house developer team.